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Gallatin Ford

Gallatin, TN

4.7
1,501 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,501 Reviews of Gallatin Ford

August 10, 2018

Awesome Great experience and so easy Chris was personable and helpful and met all our expectations! Best experience buying a car probably ever! Sandra was in More

by Mustang 18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Chris Fitts
Aug 14, 2018 -

Gallatin Ford responded

Mustang18, Thank you for the nice review and congratulations on purchasing your new Mustang! It's very rewarding to hear you say this was your best buying experience ever. Dealership practices are in the middle of a number of changes due to customer demands and expectations on major purchases. We have made process changes to address these customer wants, so it's nice to get feedback on how we are doing. We truly appreciate your purchase and will continue to evolve as changes dictate. We look forward to seeing you soon for your Mustang's regular maintenance.

August 09, 2018

Feels like a ma and pa shop I first dealt with Miracle Ford service because of a coupon. Everyone I met was extraordinarily nice and the price was no more than, actually less tha More

by oldfatbaldingwhitehairedguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ,, Jim Odell, Dan Joiner, Tim Saunders
Aug 13, 2018 -

Gallatin Ford responded

oldfatbaldingwhitehairedguy, First of all LOL at your screen name!! Secondly, thank you for the nice review! We appreciate all of the tagged employees earning 5 stars. From sales to service to parts, your rating says that our message of taking care of the customer is being heard. We appreciate your business and will work hard to continue to exceed your expectations for many more years.

August 08, 2018

Friendly, helpful, great customer service & knowledgeable Friendly atmosphere. Excellent Customer Service. Very knowledgeable about cars, service and financing options. When we left we felt taken care of a More

by Kwbelltn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Aguilar
Aug 09, 2018 -

Gallatin Ford responded

Kwbelltn, Thank you for taking the time to post a review and thank you for your purchase. We're very pleased to have earned 5 stars in the way that you described--being friendly, professional and knowledgeable. It is these traits that we work hard to have at the top of our game to best serve our customers. We wish you many years of good service on your new vehicle.

August 06, 2018

Amazing People. Amazing Place. MIRACLE FORD. Miracle Ford of Gallatin TN is by far the best choice in dealships in the state. The service is fast friendly and profesional. When it comes to puttin More

by Peter Isaacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper, Sandra Jones
Aug 07, 2018 -

Gallatin Ford responded

Peter, Thank you so much for the very nice review! All we can say is wow! It is humbling to read your remarks, however we are very pleased you feel this way. We work hard to achieve exactly the environment you say you experienced. We truly appreciate your purchase and will continue to work hard to maintain your level of satisfaction. Thank you!

July 31, 2018

Made everything right Bought a 2018 mustang...black ...it was a beautiful car but it had a paint problem they took car back and made us a better deal on another mustang a b More

by Kristyowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Chris Fitts
Jul 31, 2018 -

Gallatin Ford responded

Kristyowen, Thank you for the nice review and for your purchase. First of all, we're sorry the original car didn't work out, however we're happy that we were able to make things right. We're also pleased that others stepped in when needed to satisfy a concerned customer. We wish you many years of "smooth roads" with your new Mustang.

July 27, 2018

Great Sales Team Chris is awesome worked hard to get me what I wanted. I would recommend anyone wanting to buy a car go get it from Chris... More

by RBater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jul 30, 2018 -

Gallatin Ford responded

RBater, Thanks for the review and for selecting Miracle Ford for this purchase. We're pleased Chris Fitts was able to make it work for you as well as the rest of our sales team. We are very fortunate to have a professional like Chris working for us. We expect you'll get many happy years of good service from your new Ford and we hope to see you back to keep it well maintained.

July 27, 2018

Chris Fitts Chris was very helpful and professional. The entire process was fast and painless. Jim was also very helpful and friendly. Enjoyed working with both More

by Sunshine128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Chris Fitts
Jul 30, 2018 -

Gallatin Ford responded

Sunshine128, Thanks very much for the review and for your purchase. We're happy to have earned the review by being "fast and painless." We strive to be efficient but to also be upfront and non-pressured in our approach to a customer's purchase. We're glad Chris Fitts and Jim Morgan met your expectations. We look forward to seeing you again for your regular maintenance.

July 27, 2018

Chris is awesome!! Went in on Tuesday to get some work done on current car and left with a new one. Was not expecting to buy a new car but they made it so easy and I am More

by Brycebyrd99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jul 30, 2018 -

Gallatin Ford responded

Brycebyrd99, Thanks for the 5 star review. We have to laugh when we see these types of sales. "I went in for an oil change and came out with a new car!" Sometimes it's just the right thing to do (if your car is REALLY old). Sometimes it's just an emotional push (like when you see that car you just have to have.) Whatever the reason, it's always fun to do the unexpected. We're glad to have made your day! We look forward to seeing you back for your regular maintenance. No, we REALLY look forward to seeing you back for your regular maintenance! Ha, Ha!

July 27, 2018

Outstanding dealership, excellent staff We highly recommend Miracle Ford & Christopher Flitts to anyone searching to buy a new or used vehicle. The entire buying process was easy as could b More

by Kevin2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Chris Fitts
Jul 30, 2018 -

Gallatin Ford responded

Kevin2020, Thanks so much for the nice review! We're very honored to be able to earn your business and have you travel 3 1/2 hours. Car buying can be stressful, and distance can add to the stress. We understand that and when a customer is a good drive from us, we make sure we are thorough, transparent and upfront in all aspects of the sale and use all means of communicating available to make it convenient. It's nice to know you felt we did the transaction that way. We really appreciate your purchase and we hope your vehicle gives you years of good service.

July 25, 2018

Best car buying experience ever! I had inquired about a car online and was contacted via email the next day. It was over a week before I contacted the salesman, Gator Smith, back a More

by Cat Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Juan Aguilar, Gator Smith
Jul 30, 2018 -

Gallatin Ford responded

Cat Lady, Thank you very much for the 5 star review and for your purchase! It's very nice to read how your purchase started online with an inquiry to a series of emails and texts to a credit application to picking it up at the dealership. Many people have the misperception that traditional dealerships don't do non-traditional transactions. Miracle Ford most certainly does! It's also nice to hear that several people worked together to accommodate you (even when your original salesperson, Gator, was not able to meet you). We wish you many years of good service on your vehicle.

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