Galaxy Toyota

End of lease and start of new lease Nick Crisculol is very professional and very easy to work with. He addresses all your issues and works with you on any concerns you may have to make Nick Crisculol is very professional and very easy to work with. He addresses all your issues and works with you on any concerns you may have to make your experience very relaxing and worry-free. I will not go to any other dealership. Thank you Nick for making my experience a very good one as always. More

Very pleasant environment and friendly personnel! My wife and I had a terrific experience in buying our new 2019 Sienna. Nick Criscuolo was our sales consultant who treated us as if we were the only c My wife and I had a terrific experience in buying our new 2019 Sienna. Nick Criscuolo was our sales consultant who treated us as if we were the only customers he had. He showed us everything we wanted to see about the minivan, gave us a great deal on the price, and (something I've never seen anyone done before) delivered the minivan personally to our house. My wife and I are expecting our second kid and for Nick to deliver the car to our house was extremely thoughtful and helpful. We very much appreciate Nick's understanding of our situation and will absolutely recommend Nick and Galaxy Toyota to family and friends. More

Great conserned with the customer Good with the customer by clerefing all the questions, a pleasure to work with An easy transaction We will definitely be back Thank you. V Good with the customer by clerefing all the questions, a pleasure to work with An easy transaction We will definitely be back Thank you. V More

Misleading Service Department I sent my husband in for an oil change. He asked Timothy Lockard for an oil change, when Timothy repeated back ' you're here for your 40k Service.' My I sent my husband in for an oil change. He asked Timothy Lockard for an oil change, when Timothy repeated back ' you're here for your 40k Service.' My husband figured that's what they called it, not being familiar with the dealership services, and being from out of the country. He reviewed the receipt and signed off on it. Timothy not having explained that the 40k service isn't the same thing as an oil change, which is what my husband asked for-> an oil change, NOT a tire rotation, Timothy threw in the tire rotation which my husband assumed was part of the oil change they did there. At that price, he figured it was part of the deal. You can argue here, which John Celardo did, that my husband signed off on it, after reading through it. Yes, but if you ask for an oil change, and then the service advisor uses misleading language such as your '40k routine service,' it can be very confusing and misleading to someone who hasn't previously dealt with this in such a way, and is from out of the country. And it is confusing when Timothy did not explain to him that the 40k includes a tire rotation, which my husband did not ask for. Now, I pulled a receipt from our previous visit there; having looked at it, my husband again went in for an oil change at 35k miles. Same service advisor, Timothy. My husband asked for an oil change that time, signed off on the papers that said tire rotation, which again, confusing, because he asked for an oil change, and he figured this was part of the package because he asked for an oil change, so of course a normal person who asks for an oil change would expect to be told by the service advisor that they don't need an oil change yet, correct? They took in our car without telling us we don't need an oil change, and did a tire rotation, which we did not ask for, and charged us again, but this time, we didn't even get an oil change like we asked for. This is why when he went in this time, he figured it was part of the process here at the dealership. The first time when he asked for an oil change, Timothy never said you only need a tire rotation, he again used language like 35k routine service, which again is misleading when you ask for an oil change and no one tells you, you don't need the oil change. Instead, he used misleading language, took the car in, charged us for a tire rotation. John Celardo credited me for one of the tire rotations after arguing that the service advisor was not misleading. If the service advisor wasn't misleading, then why are sales people trained for sales. Why are people trained in sales techniques and language ? Because it in fact is meant to alter the customers views, perspective, etc. So don't keep telling me that it wasn't meant to be misleading. We asked for an oil change and were never told this is not the oil change, we were given papers that weren't explained and that in fact were misleading. I don't appreciate the dishonestly, and I don't appreciate being told that it's not misleading when in fact I know sales and I know techniques which people are trained in to alter the views of the customer. If I ask for an oil change and I am give a paper that says fluids, tire rotations, etc., and I'm not told this isn't the oil change, why would I assume that I need to ask my service advisor if this is for the oil change, when that is what I just asked for? Absolutely ridiculous. More

Buying experience I had a very pleasant experience at Galaxy Toyota last Saturday. I was treated very respectfully and efficiently. Adam was my salesperson and showed m I had a very pleasant experience at Galaxy Toyota last Saturday. I was treated very respectfully and efficiently. Adam was my salesperson and showed me several different vehicles and also took interest in my needs for the vehicle. When we met with finance I was also treated respectfully and time was very efficient. It was very good buying experience and did not take me more than 2 hours. I have been another dealerships where I have been stuck there for six hours or more. I did not feel like I was being hassled with as I had been in other places. More

Recommend the Dealer and Salesperson The manager was very welcoming, friendly and informed. The salesperson was accommodating, answered my questions to my satisfaction. He also located my The manager was very welcoming, friendly and informed. The salesperson was accommodating, answered my questions to my satisfaction. He also located my color preference from another dealer. I’m very satisfied. More

4th car with Galaxy, 3rd car leased through Nick Criscuolo My experience was great, as usual. This is the third car I've leased through Nick Criscuolo, and I couldn't be happier with my purchase. I talked to My experience was great, as usual. This is the third car I've leased through Nick Criscuolo, and I couldn't be happier with my purchase. I talked to Nick about what I wanted in a car (my non-negotiables were AWD and blind-spot monitor) and what price range I wanted to stay within, and he made it work. I've been a loyal Galaxy Toyota customer for 9 years now, and as long as their staff stays as great as they are and Toyota keeps making awesome SUVs, then I'll likely be a customer here for life. More

Excellence in Service/Sales Usually purchasing a new vehicle is a task no one enjoys. Today at Galaxy Toyota, Nick our sales consultant was a pleasure to deal with. His custome Usually purchasing a new vehicle is a task no one enjoys. Today at Galaxy Toyota, Nick our sales consultant was a pleasure to deal with. His customer service was outstanding. Nick was thorough, upbeat and knowledgeable about all the products available. He made the process of purchasing my new car a good one. Truly excellent. Many thanks! More

Excellent experience We had an excellent experience with Nick and Galaxy Toyota. From the moment I walked in to the showroom to look at a new Highlander until the time we We had an excellent experience with Nick and Galaxy Toyota. From the moment I walked in to the showroom to look at a new Highlander until the time we drove out in our new vehicle Nick was helpful, knowledgeable and not at all pushy. Galaxy made the car buying process quick and easy! We would highly recommend Galaxy and Nick Criscuolo to anyone shopping for a new vehicle! More

Pure Excellence - A++++++ A truly delightful experience dealing with Nick Criscuolo at Galaxy Toyota. He was patient, extremely knowledgable and a terrific guy all around, He c A truly delightful experience dealing with Nick Criscuolo at Galaxy Toyota. He was patient, extremely knowledgable and a terrific guy all around, He clearly told me the various lease options and worked with me on a monthly payment that I was able to afford. He was not pushy like some car salesman can be and I did not feel pressured. There is no doubt in my mind that I will certainly return to Galaxy to see Nick - and Steve Kokenge, the finance guru - for my leasing/buying needs in the future. They are truly stand up guys. More