Galaxy Toyota

I never buy a Toyota car from GALAXY but I did buy parts . First I didn’t window shopping between dealer like freehold , avenel, Newark , Lakewood , Morristown or even Smithtown Long Island NY ALL AUTHORIZ . First I didn’t window shopping between dealer like freehold , avenel, Newark , Lakewood , Morristown or even Smithtown Long Island NY ALL AUTHORIZED TOYOTA PARTS. After I did window shopping , GALAXY price Ridiculous Higher than any dealer I mention above or I’m sure above than anyone a lot not just a little but real big difference . We talk about dealer Toyota ( OEM PARTS ) not AFTER MARKET PARTS . Since then when I need parts , I just went to Galaxy Toyota to obtain part number only because they didn’t accept by phone , I have to come in person . Because price absolutely ridiculous, so I didn’t buy it. I respectfully GALAXY price because is up to them but decision to buy is up to me . Several time had no problem , whenever I came to ask about parts number GALAXY PART PERSON welcome until Monday 07/15/2024 4.10 pm GALAXY PART PERSON refuse to print price quote . Reason, first policy company can’t print price quote , second was told system down even though sales parts person hold paperwork ( invoice ) for my parts . He refuse to print quote was okay , save your paper but just tell me part number that I need it , he refused because policy company . Okay I respected that , so I asked how to obtain that paperwork ? He told me you have to pay first then I can get all paperwork ( invoice ) . I said okay then he told me to met him at front cashier . Okay , after that before I pay I asked can I see a invoice for my part? He refused again …???? So I have to pay first then I can see the invoice ???? So if you buy something at anywhere , did you must pay first then you will be able to see an invoice ??? Off course not . Then I told him let me see first , I need to check it about price & other things before I make a payment . Finally he hand it over to me & I asked again so I can have this invoice after I pay ? He said yes , okay , if I change mind don’t want to buy is okay or not ? He said not okay ,then before I hand invoice back , can I take a photo this invoice ? He said NO YOU CAN’ T DO THAT EITHER . What ????? The point is he will not give you any information even only part number without purchase it . So I have Toyota Prius 2008 , I live at Tinton Falls but when I need parts for my car I can’t get any information about parts unless I buy it with 3x price higher than any Toyota Dealer . To ALL OWNER TOYOTA , find out your self don’t trust me until you find it your self . If this is policy from management Galaxy Toyota , I respected that , but you will not get any business from me at all & I will tell to anyone before make a purchase especially parts at Galaxy Toyota . If they don’t care about price just go ahead but if you want save money just look other Toyota dealer around , they offered much lower price & some free shipping as well . I had made purchase with others dealer with happiness & satisfaction but with Galaxy only DISSAPOINTED & DISATISFACTION before go further , I guess customer satisfaction isn’t a top their priority. it’s okay , can’t obtain any information about parts from you , still had a lot of Toyota dealer around . WHEN I asked person in charge , he told me he wasn’t there at the moment . I hope Galaxy Toyota management read this & change to something better price for the parts otherwise about time Toyota owner will know it & you lost customers . More

Nick was extremely helpful when there was limited inventory available. He’s been in the business many years and I would highly recommend him. inventory available. He’s been in the business many years and I would highly recommend him. More

Always a pleasure working with the Galaxy Toyota team. I'm on my 5th Toyota and to no surprise, Nick Criscuolo was great work work with again. I'm on my 5th Toyota and to no surprise, Nick Criscuolo was great work work with again. More

We are very happy we decided to go to Galaxy Toyota…. Purchased a 2024 Rav-4 Limited Hybrid…. The salesman Nick Criscuolo was absolutely fantastic… Made us feel like part of the Galaxy Family…. No pressu Purchased a 2024 Rav-4 Limited Hybrid…. The salesman Nick Criscuolo was absolutely fantastic… Made us feel like part of the Galaxy Family…. No pressure… no tactics…. Just a great experience More

Nick Criscuolo helped me get my new 2024 Tacoma I love the truck and nick made my experience easy and he is very informative the truck and nick made my experience easy and he is very informative More

I've now purchased 2 Toyotas over 7 year from Salesman, Chris Reeves. Chris's diligent, calm approach makes the vehicle buying experience extremely easy and comfortable. Chris will listen carefully to you Chris Reeves. Chris's diligent, calm approach makes the vehicle buying experience extremely easy and comfortable. Chris will listen carefully to you and ensures that you leave Galaxy Toyota with the exact vehicle you want and need. Our family is absolutely thrilled with our recent purchase, and we cannot thank Chris enough for his professionalism. Go with Chris at Galaxy - he's simply the best! More

If I could give them a zero I would. After having used them for the past 9 years, I can say I have never been treated in such a consistently shabby and inept way. There are too many nega After having used them for the past 9 years, I can say I have never been treated in such a consistently shabby and inept way. There are too many negative experiences to write about so I will feature just my most recent. My back passenger window fell down and would not go back up. I made an appointment with the "specialist." After waiting all day and getting no call back, I called and was told everyone had left and my car was 'done.' There were 3 sloppy tape pieces holding the window up (that cost me $200). By the next morning, the window had fallen again. When I called, the next service person assured me he would work something out about the $200. Never called me back. Next, I spoke to a manager. Never called me back. They are the pinacle of disrespectful and deceitful. Stay far away from this place. Coda: My local Red Bank car repair place got my window up, called me after the repair, and only charged me $100. More

Our original salesman basically disappeared after we signed the paperwork for our new Tacoma. But luckily Amanda from the dealership hooked us up with KJ. signed the paperwork for our new Tacoma. But luckily Amanda from the dealership hooked us up with KJ. More

Great experience. KJ was a pleasure to work with and made the process quick and easy. KJ was a pleasure to work with and made the process quick and easy. More

Employees and or Sales rep are friendly especially Jeff Bravman- he does have a long string of patience in dealing with me- until we close the deal. Wish you all the best- Will recommend Galaxy Toyota Bravman- he does have a long string of patience in dealing with me- until we close the deal. Wish you all the best- Will recommend Galaxy Toyota More