Gabriel/Jordan Buick GMC

Beyond Customer Service Five stars just isn't enough to explain the level of extraordinary customer service at Gabriel Jordan in Kilgore. Maybe my story will explain. I sto Five stars just isn't enough to explain the level of extraordinary customer service at Gabriel Jordan in Kilgore. Maybe my story will explain. I stopped for gas after work and my Enclave would not start back up. It was 5:28. Gabriel Jordan closes at 5:30. In desperation, I called. They answered and put me through to service. Chris the manager took the call. When I told him the situation, his IMMEDIATE response was, "we'll bring you a loaner". And they did. He and Danny brought the loaner to me. I couldn't believe it! The best I was hoping for was to tell him I was going to have it towed to the service center and would be in the next day. No, Chris went so above and beyond to personally bring me a car. It is hard to put a price on this kind of service. I am so thankful to be a Gabriel Jordan customer. Fortunately, we got the Enclave started and drove it in. It was repaired and ready by 2:00 the very next day and when I picked it up it had been washed and vacuumed as well. More

Service with a smile Dropped in unexpectedly and they took care of my auto recall, diagnosed and repaired a system that was not working properly, replaced windshield wiper Dropped in unexpectedly and they took care of my auto recall, diagnosed and repaired a system that was not working properly, replaced windshield wipers and had my auto ready for pick up by noon. More

In and out We came in looking for a good deal and got a great deal. Chuck was awesome, got us in and out I'm record time. I was very impressed with everything an We came in looking for a good deal and got a great deal. Chuck was awesome, got us in and out I'm record time. I was very impressed with everything and will definitely come back for my next car purchase. More

Best service ever!!! Forget the rest and go see the best if you want your vehicle fixed right the first time at an affordable price!!!!! By far the best service visit I ha Forget the rest and go see the best if you want your vehicle fixed right the first time at an affordable price!!!!! By far the best service visit I have ever experienced. These people are true professionals!!!! More

Great Experience Tim and Mike (can't remember his last name) were GREAT! Thanks for helping select the right vehicle for our needs and desires. We are very happy wit Tim and Mike (can't remember his last name) were GREAT! Thanks for helping select the right vehicle for our needs and desires. We are very happy with our new Yukon. More

Excellent Service and friendly Staff. Having my heater go out in my GMC Canyon the first cold day was disturbing to me. After contacting Gabriel/Jordan Buick GMC and learning there had be Having my heater go out in my GMC Canyon the first cold day was disturbing to me. After contacting Gabriel/Jordan Buick GMC and learning there had been a recall on this very issue put my mind at ease. The staff were very helpful, friendly and quick to service my vehicle. Thank you Gabriel/Jordan Buick GMC for such a great experience. Idela More

Used Truck Purchase Sales staff was very knowledgeable and friendly. Was able to get deal completed with no hassle or delays in the paperwork process. Great group of guys Sales staff was very knowledgeable and friendly. Was able to get deal completed with no hassle or delays in the paperwork process. Great group of guys from sales staff to finance staff. Look forward to future business with Gabriel Jordan. More

Great experience This is my second truck purchase from Chuck Pinson and both were very easy, smooth and great transactions. I believe in shopping and buying local. This is my second truck purchase from Chuck Pinson and both were very easy, smooth and great transactions. I believe in shopping and buying local. More

Good service Service good along with friendly employees as well as known personal so far timely service and info furnished Location good will repeat connection Service good along with friendly employees as well as known personal so far timely service and info furnished Location good will repeat connection as has in the past Have left room for improvements in all areas More