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Becker Buick GMC - Service Center

Spokane, WA

4.5
468 Reviews

468 Reviews of Becker Buick GMC - Service Center

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July 04, 2024

Ok service but probably shouldn’t take 2 1/2 hours for an oil and fuel filter change Used to get a wash when it was becker More

by harp32000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 05, 2024 -

GMC of Riverfront Park responded

Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (509) 209-9966 so we may identify ways to improve your experience.

July 04, 2024

Very clean and knowledgeable staff. All the employees from the parts department to the sales team were very polite and fun to talk to. More

by KEVIN_CAROL22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

GMC of Riverfront Park responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2024

I’m not sure they checked everything I told them was wrong and when something doesn’t work and then it starts working before I can get it to them they say they can’t diagnose if it is not doing when I b More

by JAB5003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There not there anymore
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Jul 02, 2024 -

GMC of Riverfront Park responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (509) 209-9966 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 25, 2024

I appreciate the new Saturday service department hours. They provided friendly service. It was just an oil change and tire rotation but it was great to call and get in so promptly. More

by mariner99207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2024

Not familiar with new ownership. My regular service advisor Eric Collier is better than Exceptional! More

by lance.jordan7leo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier
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Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 21, 2024

Service department juggled to get me in on short notice. Completed all maintenance, fluids topped and tires rotated promptly. More

by SHUMANSTEVE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickey
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Jun 27, 2024 -

GMC of Riverfront Park responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing GMC of Riverfront Park and we hope to see you again soon!

June 21, 2024

Somehow somewhere my warranty for life got canceled due to some bookkeeping air and I'm not happy More

by RIDERLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yama Propal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, GMC of Riverfront Park (509) 209-9966

Jul 01, 2024 -

RIDERLARRY responded

Somehow the warranty for life got disapproved due to a lack of oil changed it I don't believe I missed and if I can't get the warranty for Life reinstated I will no longer need your services because I work in the industry and I can do it for cost and I will probably never come back

Jul 01, 2024 -

RIDERLARRY responded

Since I spent a lot of money with you getting the services done to keep the warranty for life in the fact where I could do it for cost myself the only reason I kept coming back is to keep the warranty for Life valid thank you

Jul 01, 2024 -

RIDERLARRY responded

I would enjoy speaking to a live person about this issue not sending text messages back and forth through emails my phone number is 509-939-6645 please respond

June 20, 2024

Horrible name, but seems like the same. Great service which is what I'm more interested in More

by MIKEKWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 19, 2024

Receptionist needs training in customer service…… service writer (female) failed to notify me when service was done. Said she did, but not true…. Considering camp for my next service….. More

by raypendell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yama Propal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (509) 209-9966 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 19, 2024

Austin, the service manager, is a solid, straight up guy! Top notch in every way! More

by MARRIEDMUDDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Steve,
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Jun 27, 2024 -

GMC of Riverfront Park responded

Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

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