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Becker Buick GMC - Service Center

Spokane, WA

4.5
468 Reviews

468 Reviews of Becker Buick GMC - Service Center

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October 18, 2024

Service was great. Took far longer than I had been told. Next time I will drop my vehicle off and come back for it. More

by Sherriql
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Oct 21, 2024 -

GMC of Riverfront Park responded

Sherriql, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 18, 2024

Knowledgeable and professional staff. Definitely trying to maintain the level of service Becker maintained for many years. More

by THAMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sanwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Nadler
Oct 21, 2024 -

GMC of Riverfront Park responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 18, 2024

I wish service advisors would be more attentive to their emails. It’s unfortunately that customers have to courtesy-copy the general-manager of the dealership to compel service managers to stay on top of th More

by CHRISTOPHER.J.CARPTENTER
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Haile Alexander
Oct 21, 2024 -

GMC of Riverfront Park responded

Christopher, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (509) 209-9966 when you have a chance. Thank you, and we look forward to hearing from you.

October 17, 2024

Riverfront GMC provided the customer service needed and was very helpful in replacement of engine for 2024 Serria 1/2 ton 4x4 diesel. I appreciate the service given-Exellent Custmer Service. More

by TERRYR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
An young service manger- Fletcher-5 Stars
Oct 19, 2024 -

GMC of Riverfront Park responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2024

Service is good they are prompt if you are waiting. Not getting coupons in the mail since name change. More

by LSMUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl at service desk
Oct 19, 2024 -

GMC of Riverfront Park responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 17, 2024

Very easy to make my appointment for service, plus they were cordial and accommodating when I needed to make a change. More

by paul.cheri.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Oct 19, 2024 -

GMC of Riverfront Park responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

Friendly staff, clean premises and mindful of the time they keep your vehicle Thanks GMC at Riverpoint More

by BARBARAWHITNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 19, 2024 -

GMC of Riverfront Park responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

October 16, 2024

You seemed very busy but that is a sign of the times! Always appreciate your service. More

by HSANDIFUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff was great
Oct 19, 2024 -

GMC of Riverfront Park responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 16, 2024

The ai phone system needs to go. Want updates from a real person. Also would like to talk to a real person to set up appointments and not get transferred to a computer. Customer serv More

by CBURNETT351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 19, 2024 -

GMC of Riverfront Park responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at GMC of Riverfront Park, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (509) 209-9966 to discuss ways we can better serve you in the future.

October 15, 2024

Technician forgot to reconnect the tube to the vapor canister. Good thing I checked under the hood after repair. More

by Stevensilkworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nadler
Oct 19, 2024 -

GMC of Riverfront Park responded

We truly appreciate your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (509) 209-9966 so we can discuss your experience further. We look forward to hearing from you.

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