GMC of Riverfront Park

Truck was diagnosed with a knock sensor problem on a Monday. Took truck in the next day (first thing in the morning) as I had a 7:30 appt to get it fixed. By 2:30 that day they had just started diagno Monday. Took truck in the next day (first thing in the morning) as I had a 7:30 appt to get it fixed. By 2:30 that day they had just started diagnosis what they already knew was the problem. By 4:30 that day they realized they didn't have the part to fix it. They kept the truck overnight and I didn't get it back until 12:30 on Wednesday. I am not a mechanic but think this took way too much time seeing as all they needed to do was figure out which of the 2 knock sensors needed to be replaced. That shouldn't be an all day diagnosis. I tried getting a loaner vehicle but they don't offer that. More

I’ve bought two cars from this dealership. The customer service has been very helpful. I wish they were still a Buick dealer. The customer service has been very helpful. I wish they were still a Buick dealer. More

I have dealt with Mickey Norisada for 2 of Sierra Denali purchased. I find him personable, professional and knowledgeable. purchased. I find him personable, professional and knowledgeable. More

Service department found that the necessary repair was under warranty and there was no cost to me. I had to leave the car overnight and my service tech was very prompt in contacting me after I left a mess under warranty and there was no cost to me. I had to leave the car overnight and my service tech was very prompt in contacting me after I left a message. More

Very hospitable staff. Somewhat disorganized. We’ve been customers for about 49 years. Looking forward to continuing . Somewhat disorganized. We’ve been customers for about 49 years. Looking forward to continuing . More

Always a great experience. Staff is very friendly and helpful, and service is top notch. I would highly recommend! Staff is very friendly and helpful, and service is top notch. I would highly recommend! More

All aspects of service were friendly, efficient, professional and competent. I would definitely recommend Becker to others. professional and competent. I would definitely recommend Becker to others. More

Staff has/was welcoming making it easy to checkin and out for this past and previous appointments. out for this past and previous appointments. More

Everyone was very nice. Could have had more explanation of financing. We were there 3 and half hours. Way too long. Could have had more explanation of financing. We were there 3 and half hours. Way too long. More

I was quickly and kindly greeted by a service person. I asked about the name change. He assured me that the service department staff was the same. Did my LOF quickly. I had a terrible time making the a I asked about the name change. He assured me that the service department staff was the same. Did my LOF quickly. I had a terrible time making the appointment. The web site was impossible. First time I called I was instructed to leave a message. No return call. Second call a person called and sent call to a person in Service who made the appt. More