Future Nissan of Roseville

Wasted Time Missed Deal I waited for a specific vehicle that had come in on a trade-in for over 3 weeks. My purchase was to be a cash deal, and I was clear from day 1 that it I waited for a specific vehicle that had come in on a trade-in for over 3 weeks. My purchase was to be a cash deal, and I was clear from day 1 that it would be cash no finance and I wanted to pay $25k. I found 2 other 'great deals' on cargurus.com that I passed on waiting for this deal. I made an appointment today to confirm the final pricce and seal the deal. Excited that I would get my new car next week I went in for my appointment only to have my time wasted. First, I had to sit for 20 min while the sales rep tried to access my file, talk to me about numbers on a previous offer then find his manager. After sitting for 10 more minutes the sales rep comes back w/an offer of $28k. I say NO and please have your manager come with the best cash offer. Please, I said please don't waste my time or insult me with the car sales game. You know I want the car. You know I'm paying cash. There is no financing so ther are no numbers to crunch. The manager comes back w/$1,500 over my budget. I really don't think they believed I could pay cash. Regardless, they wasted my time, strung me on, disrespected me and caused me to miss out on the 'great deals' from cargurus! Great leadership creates an environment for great customer service that is respectful, does not play games or waste time. Ultimately, I blame the leadership of this dealership for creating space for their sales rep and their first line manager to waste my time, disrespect me and my $25k cash! More

Excellent Was received great and like one of their owns. Very friendly , and Bernardo who assisted us was amazing. Highly recommend. Would go back to purchase a Was received great and like one of their owns. Very friendly , and Bernardo who assisted us was amazing. Highly recommend. Would go back to purchase a vehicle from them. More

Excellent Experience I am 18 and was looking for a good reliable car that would be good for commuting. I have been looking for several months since my first car was a Camr I am 18 and was looking for a good reliable car that would be good for commuting. I have been looking for several months since my first car was a Camry an only lasted me for a year. Unfortunately I experienced a shady unrepeatable dealership and was skeptic of sleazy car salesmen. Luckily I came to the Roseville Nissan auto mall and met Hector Murillo who helped me find a beautiful 2013 Toyota Corolla. He was helpful and considerate of my needs as well as the manager Kyle Ruoff. Thanks to these two amazing salesmen I have found my dream car that will last me for years. If you are looking for a repeatable dealership as well as a good and welcoming experience definitely come by and talk to Murillo and Ruoff they will definitely help you and change your minds about sleazy car salesmen. More

Amazing Salesperson The experience of buying a car is only as good or successful as the people you work with at the dealership. We bought a certified pre-owned hybrid Pa The experience of buying a car is only as good or successful as the people you work with at the dealership. We bought a certified pre-owned hybrid Pathfinder here tonight, and I could not have been happier with our salesman, Justin. From the time he started helping us via our internet chat, through the close of the sale, he was fantastic. I went down to 4 stars because when we went to the dealership to see the car (we did not make an appointment), Justin was busy with a customer, so another guy was working with us. Over the course of a few days and trying to get the information we needed to see if we could afford the car, it didn't go so well with the different guy. I was ready to call it quits and just wait a few months and buy a different car somewhere else. Then Justin picked back up again and made it happen. He got us numbers in a timely fashion, ran scenarios, helped us compare two vehicles we were considering, and got us where we needed to be to buy the car that is exactly, in every way, the exact one I wanted. He was personable, friendly, completely respectful of our time and budget, knowledgeable, and not pushy. A lot of salespeople tell you that they are doing everything they can to get you the best deal possible, but I really believe that Justin did just that - without ever having to say it to us. He was honest, and I appreciate that. I would absolutely go back and buy a car from him again, and would highly recommend working with him to my friends. Working with Justin was hands down the best car buying experience I have had, and I've bought a number of cars over time. Really appreciate the great experience! More

Recent purchase of 2015 Murano We would like to take a few minutes to thank the entire Nissan team for their polite, courteous and professional conduct during our recent visit. We We would like to take a few minutes to thank the entire Nissan team for their polite, courteous and professional conduct during our recent visit. We would also like to thank BERNARDO SERRATOS especially for the personal care and time that he devoted to addressing all of our concerns and answering all of our questions. Mr. SERRATOS went far and beyond, in our opinion, to make us feel comfortable and at ease (never giving us any pressure ) while we considered our options. Our initial plans were to simply visit the lot to take a closer look at what Nissan had to offer. Being a apart of the Nissan family since 2007 with our Nissan Altima, we thought that we would consider another vehicle, since our Altima has always served us well. However, we thought that we would also include a closer look at some of the other makes and models on the market, just to satisify our couriousity. Needlesstosay, after viewing the 2015 Platinum Murano, we felt confident in our decision to make the purchase - again, thanks to Bernardo Serratos. Mr. Serratos was also quick to look into the concerns that my wife expressed during his follow up the day after. He connected us to the person(s) that would best serve our concerns and kindly reminded us that he was at our disposal if there was anything that he could be of assistance. Again, thank you Nissan for a good visit, and a great vehicle. Sincerely Mr & Mrs. Edward Ramirez More

Salemans, Hector! ☺ Hector was very nice and helpful. He is patient with his Customers and didn't pressure us to buy a car just to get commission. He made Hector was very nice and helpful. He is patient with his Customers and didn't pressure us to buy a car just to get commission. He made us feel comfortable and was extremely honest. More

Amazing Dom, Dustin, Mikki, and Aimee are amazing people. They took care of me as if I personally knew them. I appreciate them so much. They are just amazing. Dom, Dustin, Mikki, and Aimee are amazing people. They took care of me as if I personally knew them. I appreciate them so much. They are just amazing. More

Excellent Service Hector was very personable and friendly. Extremely knowledgeable and not pushy. We love our new Pathfinder and we couldnt have found a better deal any Hector was very personable and friendly. Extremely knowledgeable and not pushy. We love our new Pathfinder and we couldnt have found a better deal anywhere! More

Great service and friendly reps! I bought a 2016 from Adam Maatoug and Shane Lawson. They were courteous, friendly, and not pushy at all! They sat down with me to go over all aspects I bought a 2016 from Adam Maatoug and Shane Lawson. They were courteous, friendly, and not pushy at all! They sat down with me to go over all aspects of the car, financing, and let me test drive the car both on the freeway and around town as long as I wanted. We discussed price and negotiated a great deal! The car is great and so is Future Nissan!!! Would not shop anywhere else! Darold Cornell Roseville More

Vehicle Purchase Best car buying experience ever. Bill Zuppo is the best car salesperson ever. His knowledge and experience of Nissan vehicles is amazing. There is no Best car buying experience ever. Bill Zuppo is the best car salesperson ever. His knowledge and experience of Nissan vehicles is amazing. There is no question he can't answer. Future Nissan makes car buying fun and not a stressful experience. I highly recommend considering this dealership. More