Future Ford of Roseville

Amazing experience with AJ and DJ at Roseville Future Ford! I have never been a big fan of car dealerships or the car shopping experience but we are expecting our first child in January and it was time to upgra I have never been a big fan of car dealerships or the car shopping experience but we are expecting our first child in January and it was time to upgrade from my 2006 Fusion to a small SUV (my "mom car"). I went in to Future Ford hoping to gather some info on my options and thought I was likely in for a long and stressful evening. To my surprise, the whole process went smoothly, quickly and I ended up walking out with a brand new Lincoln MKX for a great price! DJ, my salesman, was amazing - He was not pushy and was able to be extremely informative without overwhelming me with unnecessary information. He was genuinely interested in helping me find the car that was right for me, I didn't feel like he was trying to push me towards any particular car (I also looked at the Edge and Explorer) and I felt like I could take my time. When I fell in love with the Lincoln, he walked around the lot to see if there were any other cars I may want to test drive or any other colors I may want to consider before making my final decision (instead of pushing me into the office to sign the contract). DJ really went above and beyond! I met with AJ (Finance) next and had an equally awesome experience! AJ was able to answer all of our questions and explained things clearly and concisely, he really knew his stuff. I did not feel pressured by AJ to sign up for additional items I didn't feel like I needed which I very much appreciated. AJ really listened when we told him what we needed and he offered appropriate solutions to fit those needs, including getting our payment right where we wanted it! Overall, my experience at Future Ford was incredible because DJ and AJ were able to make the experience stress-free and easy. I LOVE my new Lincoln!!! More

Saleman was fantastic Our sales man listened to our needs and meant them.. However the finance man was very push and was insulting to us that we didn't agree to buy the wa Our sales man listened to our needs and meant them.. However the finance man was very push and was insulting to us that we didn't agree to buy the warranty and maintance contract. How we might as well kick him in the head that he was giving us employee discounts.. I thought that was a very uncomfortable situation and almost caused me to leave without the purchase. But our sales man took good care of us and would have been unfair to him...I know the finance people push hard but its not necessary makes the process a poor experience. Have spoke to man people about this and we all say the same thing. Dealerships need to be more for the customer and not put you through all the hassle they do,,,Always a hard sale and when you leave you feel that you have been taken advantage of because of the Finance process... More

Painless purchase of new lincoln All went well and Steve Freitas, my sales person, as well as Mike Joudeh, our finance manager made everything easy. I would recommend them to my frien All went well and Steve Freitas, my sales person, as well as Mike Joudeh, our finance manager made everything easy. I would recommend them to my friends More

Great team made car buying easy and stress free! Great team with Jobe, Mike, and Winston! Made the whole experience really easy and stress free! No game and no gimmicks. They stood by what they were Great team with Jobe, Mike, and Winston! Made the whole experience really easy and stress free! No game and no gimmicks. They stood by what they were going to do and delivered! More

They do not care about satisfying their customers! We recently completed a long bankruptcy. On first contact I explained everything to the sales person. It is 45 miles one way to their place from my ho We recently completed a long bankruptcy. On first contact I explained everything to the sales person. It is 45 miles one way to their place from my home. We went in last Sunday to look over the model we were interested in. In the end they told us we would need other court documents before we could finance. As I stated at the beginning of this review I had made it perfectly clear what the situation was and they still had us come down even though we were still waiting on one document from the court. We decided to still return there when we had the documents even though we had just wasted three hours of our time. Surprisingly the salesperson called us yesterday to tell us they were able to find us good financing even though we were waiting on paperwork. We spent most of the day there yesterday and left with the new car we were looking for. Once we arrived home I was reading the owners manual only to discover the vehicle could not be used for the specific reason we purchased it for. This is after two salepeople and a finance person all told us it would work. When I contacted them about this issue they told me that their main concern is to make us happy and to return to the dealership today so we could rectify the situation. Once we arrived they told us that they could not find us financing and that they were going to cancel the sale and return our trade to us. To top it all off they said they only had one of the keys claiming that we only gave them one. So here we are without the car we were looking for and down to one key that incidentally costs $140 to replace because it is an integrated fob and key. They did really care about this whole thing. If you go there then shame on you. More

Honest and straight forward sales team. No trickery, only straight forward negotiations. Stood by everything they promised and more. Online sales team the best in the market. Really respect No trickery, only straight forward negotiations. Stood by everything they promised and more. Online sales team the best in the market. Really respected us as being informed about car buying, and did not try to pull the wool over our eyes. Was able to finalize everything online before going to the dealer where all we had to do was sign official documents and allow dealship to verify statement made online. Made the 1 1/2 hour drive worth the time and savings. More

60,000 service All went well. I was given a shuttle ride home and called when the service was completed. I was then picked up and given a ride back to pick up my veh All went well. I was given a shuttle ride home and called when the service was completed. I was then picked up and given a ride back to pick up my vehicle. Shawn Sogard knows me and my vehicle quite well. He always is very professional. More

Ford Sucks Ive been a lifelong ford buyer but Future ford id the worst dealership ive ever dealt with, They could care less about anything else but a dollar .,an Ive been a lifelong ford buyer but Future ford id the worst dealership ive ever dealt with, They could care less about anything else but a dollar .,and they"ll screw you out of every one they can More

Great service! This visit again was a pleasant experience. The service rep Darrell, who has helped me many times before, was again his usual professional, kindly s This visit again was a pleasant experience. The service rep Darrell, who has helped me many times before, was again his usual professional, kindly self. The service on the car was finished in a timely fashion, including a complementary car wash. I go to Future Ford on a regular basis because of this good service and the skilled techs that work on my vehicles. More

What a joke! My mom has taken her 2013 Ford Fiesta into the service department twice now for the same problem. The ABS and TCS lights on the dash keep coming on an My mom has taken her 2013 Ford Fiesta into the service department twice now for the same problem. The ABS and TCS lights on the dash keep coming on and the headlights flicker on and off from time to time. First time we took it in for this problem they kept the car for 9 days and said that they ran all kinds of diagnostics and didn't find the problem and charged her almost $200.00. The car went in again this past Tuesday for the same problem, and the electronic key stopped working. The car was there all day and the key and the other problems still not fixed. Their service is a joke. More