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Frontier Ford

Santa Clara, CA

4.7
808 Reviews
At Frontier Ford, we know what most people think of car dealerships, and we aim to break those stereotypes. Our staff is friendly, knowledgeable, and professional, but most importantly, they won't rush you into making a purchase that's not right for your needs or fit for your budget. The associates at our Santa Clara Ford dealership can assist you with finding the latest Ford financing and lease specials. If ...
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3701 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 808 reviews

August 31, 2022

Pretty happy with my purchase, went smoothly, took a test drive and bought the next day. Dealer wanted to increase web-site price though but I insisted and my request was satisfied. More

by Maxim Konstantinov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Sep 07, 2022 -

Frontier Ford responded

Thanks for the positive review!

July 19, 2022

Absolutely the worst dealership I have ever been to. I made an appointment to look at a used car. The dealership doesn’t contact you back and they are extremely unorganized and lazy. The employees are n More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
. .
Jul 20, 2022 -

Frontier Ford responded

LJ, we in fact feel the opposite about our customers in that we want all of them to have a 5 star experience. If there is some sort of miscommunication that occurred we would be happy to give you some clarity about that. We want to gather more details from you, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 at your earliest convenience.

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July 16, 2022

Very pleasant and patient. They found a way to make the car purchase easy and quick More

by Sergio.espero
Recommend Dealer
Yes
Employees Worked With
Sales man, . .
Jul 18, 2022 -

Frontier Ford responded

Thanks for the positive review!

May 27, 2022

They have very bad communication after you buy they forget what they say they are going to do I have called so many times and all they say is we will get back and never call back until I call them and More

by Linda
Customer Service
Price
Recommend Dealer
No
Employees Worked With
. .
May 31, 2022 -

Frontier Ford responded

Linda, thanks for the feedback. When we make promises we try our hardest to uphold those promises. We apologize if you feel you have had been ignored as that is not the case. We wish to speak with you to find a solution, please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss what we can do to help.

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May 26, 2022

Great experience at Frontier Ford. Very happy with the vehicle. The sales person was pleasant to work with and the entire purchasing process was efficient with none of the typical pres More

by Marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
May 27, 2022 -

Frontier Ford responded

Marty, thank you for the positive review. We're glad to hear you had a great buying experience with us. We hope to do business again in the future. Congratulations on the new vehicle.

May 17, 2022

If I could give a 0 I would. This company never told me about the new point system on repairs and maintenance. I had to find it online myself. I had over $500 in rewards waitin More

by kristi.d.rabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Marshall, . .
May 17, 2022

Worked with me to find the best fit and did an outstanding job getting me the very best price possible. No hassle buying the car and they even delivered it to me when I could not get back out to More

by angelateri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager Luke Council and Salesperson Leonel, . .
May 18, 2022 -

Frontier Ford responded

Angela, thank you for taking the time in leaving feedback. We are happy to have known that you had a great buying experience. We hope going forward that we have earned your loyalty in any car-buying/servicing needs. Congratulations on the new vehicle.

May 16, 2022

I strongly advise not placing a personal order with this scam of a dealership. I waited a year on my maverick only for them to place a market adjustment on the truck of $10000. I attempted to take a picture More

by Daron C
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
. .
May 13, 2022

Drove 6 hours was told the car was great. Got there and the power wire for sound system was connected to battery and so was another wire and they were just shipped on the end with no electric More

by Enriqueelias130
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ali, Bobby, finance
May 17, 2022 -

Frontier Ford responded

We apologize if the experience you had was less than satisfactory. We only wish to offer honest pricing on our vehicles and to keep promises that we make. We are more than happy to work on each of our clients individually to make sure each has the best customer service and that their wishes are heard. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss what we can do to help.

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April 07, 2022

They wanted to charge me $15,000 above MSRP! I know manufacturers aren’t akin to having dealers price gouge customers. I won’t go to the dealership again knowing how they operate now. More

by mrkwllwrk
Recommend Dealer
No
Employees Worked With
Na, . .
Apr 13, 2022 -

Frontier Ford responded

We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please reach out to Joey Kohistani at jkohistani@frontierford.com or at 408-241-1800 to discuss what we can do to help.

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