Frontier Ford

Jesus was a good service agent. Took care of all the details well. Thank you. Your service pricing was kinda high. Took care of all the details well. Thank you. Your service pricing was kinda high. More

When we leased the vehicle, I was told that every few months I can come in for 'service' and they would fully clean the car, detail it inside and out. I brought the car in last Saturday. They didn't even months I can come in for 'service' and they would fully clean the car, detail it inside and out. I brought the car in last Saturday. They didn't even open the car inside (person in charge was Adrian Cruz). When I told him as I was picking up the car, he promised he would call me on Monday, come and pick up the car and finish the remaining work. In fact he said "my bad, I am new, I didn't know". No call from him on Monday or Tuesday or till today, Thursday. I called the service center to request to speak to him and left a message with the woman who took my message. Still no call. This is lousy treatment of a new customer. Makes me question why I went with Ford. Also, the finance person told me when I was leasing that I should buy into some coverage that will cover with any minor dents, dings and that I didn't have to go to my insurance. I asked about that when I came in for service and they just didn't give me any additional information about that to handle a small dent/ding on the rear door we have. More

Muchas gracias buen servicio por ser primera vez con el joven López no recuerdo su primer nombre pero gracias joven López no recuerdo su primer nombre pero gracias More

Great experience from my sales person Thomas, he went above and beyond to help me above and beyond to help me More

Having servicing done for my car was made very easy (making the appointment & having the option for pick up/delivery) Leo Caudillo was my service advisor and I want to state that he provided except (making the appointment & having the option for pick up/delivery) Leo Caudillo was my service advisor and I want to state that he provided exceptional customer service. I had a number of things to be done for my Escape, and Leo made it all very easy for me. I found him to be knowledgeable, personable, and was great at keeping me updated. He was (by far) the most helpful advisor that I have worked with. I truly appreciate quality customer service, and Leo certainly provided that for me. - Karen Bowman More

Mike was nice and very helpful - it wasn’t a long process like in the past. Mike also wen tout of his way and gave my daughter change to buy a snack from the vending machine. like in the past. Mike also wen tout of his way and gave my daughter change to buy a snack from the vending machine. More

Jesus is a great service advisor, provides clear information about the service and if there is any issues. information about the service and if there is any issues. More

Good service, helpful, no funny business. Good communication, knowledge, and ability I to indicate if they did know an answer, but would research one on the spot. Good communication, knowledge, and ability I to indicate if they did know an answer, but would research one on the spot. More

Professional and reliable. Good communication and clean work. Keep doing a great work and thanks. Good communication and clean work. Keep doing a great work and thanks. More

They always make me feel that my car is as important to them as it is to me. Much appreciated! them as it is to me. Much appreciated! More