Frontier Ford

I very much appreciate Edward’s help to resolve the issues with my Sync system and the cross traffic sensors.. All interactions with Edward have been drastically better than my previous experience. issues with my Sync system and the cross traffic sensors.. All interactions with Edward have been drastically better than my previous experience. More

Frank was so helpful in getting my car fixed. He kept me informed and explained everything that needed to be done. The reason for only 4 stars is because most of the time when I would call t He kept me informed and explained everything that needed to be done. The reason for only 4 stars is because most of the time when I would call the service department they would not answer the phone during business hours. More

Repaired my emissions system, needed to pass smog for registration. After repairs, the vehicle still failed. Service double checked (found no problems) then explained hard errors and how to reset by dr registration. After repairs, the vehicle still failed. Service double checked (found no problems) then explained hard errors and how to reset by driving a specific pattern of constant velocity followed by stop and go. And then waiting 8 hours for the answer. Thought they were crazy, it worked. :-) More

The experience was professional, courteous and what I would expect from a Ford professional leader in the area. Edward Olivares, our service advisor, was exceptional. would expect from a Ford professional leader in the area. Edward Olivares, our service advisor, was exceptional. More

Very smooth, really liked the lift home ancc do having the car delivered later that day. Would affect where I buy my next cat the car delivered later that day. Would affect where I buy my next cat More

I needed an old change service and made an early morning appointment I was there about 90 minutes. The Employee who helped me offered to take care of the recall service at the same visit but I did not have appointment I was there about 90 minutes. The Employee who helped me offered to take care of the recall service at the same visit but I did not have time to stay. They offered a ride home and to return my vehicle to me but I did not have time for that service-nice touch though. Thank you! More

Service reps were very helpful. Helped me understand what was needed on my car. Edward was training Jose. Well done! Helped me understand what was needed on my car. Edward was training Jose. Well done! More

The dealership service department applied inspect and clean/reassemble procedure on my focus EV to eliminate the spurious latch-in of an “emergency stop fault”. The fault has returned. Two weeks later clean/reassemble procedure on my focus EV to eliminate the spurious latch-in of an “emergency stop fault”. The fault has returned. Two weeks later and $900 poorer I need a fix for this apparent software glitch problem. Whatever the source of this fault is it does not seem to be associated with any loss of function/serviceability of the vehicle. . (Upon reset, all ok/ no problems). I need software support. As a design engineer I need to understand the signal source of this fault declaration. Please help. More

Leo gives us an honest evaluation of our service requirements Everytime our vehicles are in. Meaning, he does not try to over exaggerate the service we need. Leo can be trusted. requirements Everytime our vehicles are in. Meaning, he does not try to over exaggerate the service we need. Leo can be trusted. More

Fast friendly service on time delivery of service clean property and close to my home property and close to my home More