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Front Royal Ford - Service Center
Front Royal, VA
472 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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472 Reviews of Front Royal Ford - Service Center
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September 04, 2020
The service writer was very friendly, and worked to get my car in and out in a timely manner. It was a very pleasant experience and I always recommend them to my friends. my car in and out in a timely manner. It was a very pleasant experience and I always recommend them to my friends. More
by mpence2
Verified CustomerEmployees Worked With
Michael Seal
August 17, 2020
Our company needed service on one of our F550 and Zach put us in immediately and took great care of us on getting our vehicle repaired and getting it back to us. Aimee is always very friendly and helpf put us in immediately and took great care of us on getting our vehicle repaired and getting it back to us. Aimee is always very friendly and helpful when I call for service. More
by OFFICE8
August 14, 2020
Zero stars. Had vehicle towed in and was told connectors to the wire harness were broken and the entire wire harness would need to be replaced for almost $2100. I took it elsewhere and had it repaired for $ to the wire harness were broken and the entire wire harness would need to be replaced for almost $2100. I took it elsewhere and had it repaired for $143. I will never go back for service or purchase another Ford. I feel screwed every time I’ve been there. More
by ANDI-MARTIN
Employees Worked With
Michael Seal
August 12, 2020
Always have had good luck with this dealership. I've been dealing with them since the days of the old location in downtown Front Royal. dealing with them since the days of the old location in downtown Front Royal. More
by MIC69428MACH1
August 05, 2020
Very disappointed in the service I received at the dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited fo dealership today. My husband called in for an appointment and spoke with Amy. An appointment was made for 8am. Got there and checked in and waited for 2hrs and 49minutes. For an oil change and a light to be checked. When I went back to check on the status of my vehicle I was told there were others cars in before mine and they would get to when they could. I said I had an appointment and was told I’m sorry ma’am we don’t make appointments. Then why were we told by Amy we had one? During these times an appointment should be allowed. We were not able to social distance while waiting in the waiting room. Not to mention the quality of the chairs in the waiting room were horrible. Ripped and torn very unprofessional looking. I feel like Ford didn’t value me as a customer who has purchased 2 vehicles from this dealership in the last two years. I understand they do walk in service but customers who purchase their and do all their vehicle maintenance here should be able to make an appointment and not have to wait over 2 hours for service. More
by ashleysnider07
Employees Worked With
Aimee Fink
July 30, 2020
Great service from the time I walked in. Until I left. Great service from the time I walked in. Until I left. Courteous, concerned and helpful. Offered to wash my car, which I declined. Always a good exp Great service from the time I walked in. Until I left. Courteous, concerned and helpful. Offered to wash my car, which I declined. Always a good experience More
by BBMCWHIN
Employees Worked With
July 30, 2020
Service department is on top of it when comes to Service department is on top of it when comes to scheduling my F250 for maintenance weather it be that day I think about it or call and set something Service department is on top of it when comes to scheduling my F250 for maintenance weather it be that day I think about it or call and set something up the next day Front Royal Ford will and does accommodate you. Thanks again Ed Nelson More
by enelson901
July 24, 2020
Unfair pricing I was overcharged for the tires. Found the same 4 tires at other places $30 cheaper. Found out that a card for for service was no longe4 accepted at I was overcharged for the tires. Found the same 4 tires at other places $30 cheaper. Found out that a card for for service was no longe4 accepted at an authorized dealership which resulted in me having to run up credit cards in order to pay for tires and inspection. The service rep quoted me price of $903, I asked if this included everything and was told yes. He then came up with a total of $971 and said he had no way of calculating taxes. I was charged to discard tires and also for mounting new tires. If I had know that my card was unacceptable and that I would be cheated in such a blatant manner, I would have taken my business elsewhere. If these trying times I am heartbroken to know that I was Cheated in such a way. Make no mistake, you will never get my business again. I will drive to Northeren Virginia where I will not be taken advantage of. More
by PHILLIPPMASON
Employees Worked With
Michael Seal, Aimee Fink
July 23, 2020
The Works During this crazy time everyone was very professional. The service was taken care of. Had some extra things needed and that was taken care of. During this crazy time everyone was very professional. The service was taken care of. Had some extra things needed and that was taken care of. More
by dmyraceburu
Employees Worked With
