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Front Royal Ford - Service Center

Front Royal, VA

4.5
473 Reviews

473 Reviews of Front Royal Ford - Service Center

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July 26, 2021

It would be helpful to be able to schedule service instead of first come first serve. Having customers line up before the service department opens is a strange practice in my opinion. More

by chad.wray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
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July 19, 2021

Dropped truck off in am and it was ready by noon. Everyone was friendly and helpful. I will recommend them to friends and family. Ok More

by timglitzner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 08, 2021

I always receive great service at Front Royal Ford. The service manager and staff always inform me of what is needed to be done and the estimated cost which I appreciate. Gerald More

by BONNDODS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
Report | Print
Jul 14, 2021 -

Front Royal Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 07, 2021

They got me on quick. Also we’re very nice . I like that the service is close to home also. They also did an inspection! More

by sharonlynn59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Braithwaite
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Jul 14, 2021 -

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2021

Great work but took twice as long as the forty five minutes quoted More

by ceddt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jul 06, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 30, 2021

Prompt service, courtesy, respectful and will go back! Thank you! More

by fishel_angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 30, 2021

Zach was very professional and extremely pleasant to work with More

by db12
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2021 -

Front Royal Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 22, 2021

Front Royal Ford took great care of me and my vehicle. They were courteous and very professional. More

by rebelpit
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear our Staff took such great care of you! We hope to see you here again!

June 22, 2021

Everybody are so friendly and they are service oriented, you don’t need to make an appointment , they take care of you in a good adequate time . I’m very please with the entire service department. More

by ALJ35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jun 29, 2021 -

Front Royal Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 09, 2021

I have came here for service for several years and will continue to do so. The service is fast and easy to schedule. I can drop my car off at night and its ready the next day. More

by LEIGHGRUBBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Report | Print
Jun 16, 2021 -

Front Royal Ford responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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