Back

Front Royal Ford - Service Center

Front Royal, VA

4.5
451 Reviews

451 Reviews of Front Royal Ford - Service Center

Sort by
January 08, 2022

I Always have a great experience with sales and service. A-1! Friendly and informative. More

by Chris Fauver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Albright, Steve Sarecky, Hamza Saeed
January 07, 2022

Was able to get my truck right in for the service,Service was performed quickly .Was in and out.Noticed almost everyone had a facemask on More

by blblythe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2022

Was supposed to have my tires rotated during service and it was done. The girl who waited on me did not know what she was doing. I even asked if the tires were rotated and the other girl said yes they were. More

by chollowayconstruction
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t recall her name
Jan 24, 2022 -

Front Royal Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (540) 636-2901 and we will do our best to make this better. We hope to hear from you soon.

January 03, 2022

Drove 4 hrs to purshase a truck and well arrived the truck was not even drivable!!!!! Dealership did replace the rear brakes yet after wasting 4-5 hrs of my time was not very happy with the dealership More

by twysocki0
Recommend Dealer
No
Employees Worked With
Billy Albright
Jan 19, 2022 -

Front Royal Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (540) 636-2901 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

December 27, 2021

We needed a new battery for one of the cars we purchased six years ago from Front Royal Ford. Did a “walk in” and they had the battery I needed and completed the replacement in less 45 minutes! This was a More

by pbudnyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Seal in Service answered my first phone call. He is always very accommodating!, John Aguilar
Jan 14, 2022 -

Front Royal Ford responded

Hi, thank you for leaving such a great review and high star rating. At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 25, 2021

Prompt excellent service. Technicians were helpful when my device light came on and I went back to the dealership for assistance . More

by mkmoose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Rotated tires on my car and never checked air pressure definitely a quick service smh. More

by JOSHUAHANNA21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Orndorff
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

service was speedy and efficient. the staff was very polite and effective.I enjoyed my visit. More

by RROLLER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2021

Made and appointment online for an oli change and I was in and out within a hour More

by nov51997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of her name but she is super sweet
Dec 16, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

December 09, 2021

I’m very pleased with the courtesy and service I’ve received. Roy Funk, Billy Allbright and the rest of the staff at Front Royal Ford are amazing to deal with. This is the best experience I’ve ever had More

by Chris Fauver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Albright, Hamza Saeed
Dec 16, 2021 -

Front Royal Ford responded

Hi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

...
32
...