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Front Royal Ford - Service Center

Front Royal, VA

4.4
396 Reviews

396 Reviews of Front Royal Ford - Service Center

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July 30, 2021

I brought my truck in for a oil change. The staff was very polite and professional. I recommend this dealership to not only purchase a new ford but also for their high quality maintenance department. More

by Jda88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

July 30, 2021

Service personal were polite and responsive. Service appears to have done properly. I had no idea that the tires or breaks were so warn. I was disappointed that the intermittent 'Check Park Aid' message More

by Bbrackman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristen Peterson
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 26, 2021

It would be helpful to be able to schedule service instead of first come first serve. Having customers line up before the service department opens is a strange practice in my opinion. More

by chad.wray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2021

very nice, friendly service, car was done in just a couple of hours. Look forward to dealing with the service dept again, As always service people are very helpful, Thanks More

by GRL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2021

Dropped truck off in am and it was ready by noon. Everyone was friendly and helpful. I will recommend them to friends and family. Ok More

by timglitzner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 08, 2021

I always receive great service at Front Royal Ford. The service manager and staff always inform me of what is needed to be done and the estimated cost which I appreciate. Gerald More

by BONNDODS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Front Royal Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 07, 2021

They got me on quick. Also we’re very nice . I like that the service is close to home also. They also did an inspection! More

by sharonlynn59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Braithwaite
Jul 14, 2021 -

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2021

Great work but took twice as long as the forty five minutes quoted More

by ceddt77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 30, 2021

Prompt service, courtesy, respectful and will go back! Thank you! More

by fishel_angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 30, 2021

Zach was very professional and extremely pleasant to work with More

by db12
Customer Service
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Front Royal Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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