Front Royal Ford - Service Center

great service very professional staff. Work that was done was explained very well. answered all my questions about my vehicle Work that was done was explained very well. answered all my questions about my vehicle More

When picking the car up we checked to see if the horn worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine l worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine light was on and the horn didn't work and they had told us that there was a crack in one of the wires. I mentioned that the bill shows a wire assembly replacement and assumed that was what was supposed to fix the horn. It did not work. I told them obviously they hadn't tested it. The technician said yes they had tested it, but we should bring it in on Tuesday so they can see if there was something else wrong. the bill receipt said that they tested the horn early after replacing the wires. However it continues to say that they found corrosion on the connector afterwards and replace that. Obviously they would not test the vehicle afterwards if they even tested it at all. If you're replacing an entire wire harness how can you have corrosion on the end of a connection. More

When picking the car up we checked to see if the horn worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine l worked. It did not. I went back in to see the technicians and explained that the car wasn't fixed. I repeated that we sent it in because the engine light was on and the horn didn't work and they had told us that there was a crack in one of the wires. I mentioned that the bill shows a wire assembly replacement and assumed that was what was supposed to fix the horn. It did not work. I told them obviously they hadn't tested it. The technician said yes they had tested it, but we should bring it in on Tuesday so they can see if there was something else wrong. The bill states that they replaced a wiring assembly and tested afterwards. Later it states that the technician found corrosion the connection and replaced that plug. Obviously they did not test it afterwards. Additionally, how can you have corrosion on a wire assembly that you just put in. The fraud here is extreme. I will never bring my vehicle to them again. The only reason I did go to them is because they were the closest. More

They did good. The costumer service was really nice and I forgot to ask for my car wash and he had it done for me. The costumer service was really nice and I forgot to ask for my car wash and he had it done for me. More

Over chaged for a bulb replacement, spoke to Bryan, said he would call me back and I never received a call back. he would call me back and I never received a call back. More

Nice & friendly service front desk coordinator. I was unaware of tire rotation with my oil change and they took care of the rotation for me on day after. Thank you I was unaware of tire rotation with my oil change and they took care of the rotation for me on day after. Thank you More

Was early for appointment car was taken back to the work area back home in hour and a half. Thanks for being so on the time with getting everyone working. area back home in hour and a half. Thanks for being so on the time with getting everyone working. More

Very professional staff that does a wonderful job. I was in for an inspection and they took care of everything. I will recommend to friends. I was in for an inspection and they took care of everything. I will recommend to friends. More

Was pleased with service and how fast everyone and everything went would recommend to anyone everything went would recommend to anyone More

We were very satisfied with our service appointment. Zach Orndorff does a super job always. Courteous, professional and on time. Thank you Front Royal Ford! Zach Orndorff does a super job always. Courteous, professional and on time. Thank you Front Royal Ford! More