Front Royal Ford - Service Center

Purchased a used 2021 Ford F150 pick up. The sales experience was pleasant (low or no pressure to make a decision). I was offered a vehicle to take home for the weekend (I accepted the offer The sales experience was pleasant (low or no pressure to make a decision). I was offered a vehicle to take home for the weekend (I accepted the offer). I discovered issues I did not want to deal with and purchased my current vehicle instead. Again, no pressure and my purchasing experience was very satisfying... the sales agent was especially gracious and attentive to the features I was looking for on my purchase. More

The service center was very hands-off. They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There They could not explain to me why the error code was populating or how to fix it, simply because that was not what the vehicle was in there for. There was no evidence of a 100pt service inspection during my oil change and tire rotation, other than being told, "If there was an issue they would have said something." This brings me back to the fact that they did not even notice or mention the error code that comes up immediately when the vehicle is turned on. It was simply poor service from an organization that did not seem to really care about me or my vehicle. More

I had a belt and hose changed and was charged $300 in labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant a labor for a job that I could have done in a little over an hour, but due to a family issue I had to prepare to leave town. I am a recent transplant and was looking to build a relationship with my 2 Fords, but this has left s sour taste in my mouth More

Had to have the engine replaced in Grandsons escape. Replacement was done in a timely manner Replacement was done in a timely manner More

They did excellent work and efficent service. They were on time and polite. Very proffesional They were on time and polite. Very proffesional More

They are simply the best! Always smiling, willing to help and get you the best deal. Always smiling, willing to help and get you the best deal. More

My experience at FRF was very good! Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best Time is very important to me and my company, they were efficient, effective and they got the job done as promised. And Laurel Is the absolute best in the world!!! She's my Fav!!! More

Professional and Courteous! Would take my vehicle back to this shop for needed repairs. Thanks! Would take my vehicle back to this shop for needed repairs. Thanks! More

I had a great customer experience with Front Royal Ford my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. my 2021 Ford Escape recall got fixed with no problems at all I would highly recommend this Ford dealer. More

I've been going to this dealership for many years. Work was done on my truck that didn't need to be done. A brand-new shock was taken off my truck by the mechanic with a BS excuse. Needless to say, no Work was done on my truck that didn't need to be done. A brand-new shock was taken off my truck by the mechanic with a BS excuse. Needless to say, no one can tell me where my shock is. I voiced my concerns, and she was very rude. More