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Front Royal Ford

Front Royal, VA

4.6
1,105 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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9135 Winchester Rd.

Front Royal, VA

22630

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Showing 1,105 reviews

August 23, 2021

Oil change, tire rotation and inspection all completed and super quick. Satisfied with service! I still need to go back for a window seal replacement, but they were great. More

by msnmyma24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

August 23, 2021

While they did the basic services I asked for (inspection, oil change, tire balance and rotation), they had my truck from Sunday afternoon to Thursday and never called me to tell me anything. Th More

by jeffallenenterprises
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Orndorff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Sep 07, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Front Royal Ford. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (540) 636-2901 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

August 23, 2021

Very friendly and professional at all times. I have been dealing with them for over 40 years. Have purchased 3 vehicles from them in the past More

by bettymartin0849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 20, 2021

I bought my used 2020 Ranger from Front Royal Ford and it was a painless process. The sales people were friendly and I felt I was treated fairly. More

by s31ashaman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Deavers, Hamza Saeed
Aug 23, 2021 -

Front Royal Ford responded

Hi, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2021

The sales people were very friendly and easy to work with. They made us feel like old friends and were able to answer any questions we had. Would highly recommend them to friends and family. More

by doughboy26812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hamza Saeed, Roland Carter, John Aguilar, Kaileigh Twele
Aug 23, 2021 -

Front Royal Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 12, 2021

Great service, friendly and best car buying experience we have had. We love our new 2017 Truck!! The whole process was so easy Definitely recommend!!! More

by sreuker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Terrazas, Hamza Saeed
Aug 31, 2021 -

Front Royal Ford responded

Hi, thank you for your kind words and congratulations on your new vehicle! At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 08, 2021

Very helpful salesman and sale manger and finance person. willing to help you get the deal you are looking for. I will tell my friends and relatives. More

by destefano99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 03, 2021

I bought a 2021 Ford Escape SEL AWD from Front Royal Ford by using Capital One auto navigator online and it was the easiest new car transaction I have ever had. Everyone at the dealership provided excellent More

by catz33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Mason, Hamza Saeed
Aug 15, 2021 -

Front Royal Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and have an amazing day!

July 30, 2021

Service personal were polite and responsive. Service appears to have done properly. I had no idea that the tires or breaks were so warn. I was disappointed that the intermittent 'Check Park Aid' message More

by Bbrackman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Peterson, John Aguilar
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 30, 2021

I brought my truck in for a oil change. The staff was very polite and professional. I recommend this dealership to not only purchase a new ford but also for their high quality maintenance department. More

by Jda88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Aug 19, 2021 -

Front Royal Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

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