Front Royal Buick GMC

My experience was 110 times better than it was a couple of years ago when I stopped in there. Everyone was friendly and very helpful and knowledgeable of what I was looking for and what I needed I did no of years ago when I stopped in there. Everyone was friendly and very helpful and knowledgeable of what I was looking for and what I needed I did not feel pressured in anyway to purchase anything I was giving the options to make My own decisions which I appreciated all the hard work they did. More

Great group of employees! Professional, courteous, and knowledgeable about all products being sold! I will be buying my next vehicle from this shop. Thank you for the positive experience!! knowledgeable about all products being sold! I will be buying my next vehicle from this shop. Thank you for the positive experience!! More

Courteous, professional and helpful staff. Service done on time as promised. Will continue to service my vehicle there in the future. Keep up the good work! on time as promised. Will continue to service my vehicle there in the future. Keep up the good work! More

Everyone that works there makes you feel right at home!! Very friendly staff and will buy there again! My son has already bought from them 3 times. home!! Very friendly staff and will buy there again! My son has already bought from them 3 times. More

All the employees are wonderful here, friendly, helpful and treat you like family. I have purchased 4 vehicles used and new from them and would highly recommend them. and treat you like family. I have purchased 4 vehicles used and new from them and would highly recommend them. More

Zach was quick, responsive, and so helpful when I was looking at a used vehicle. He answered all of my questions and was very friendly. looking at a used vehicle. He answered all of my questions and was very friendly. More

All employees where very kind and made me feel like family ❤️ Kendra, touched base with me the next day! Had to have a sensor put on 2 days after purchase. Very smooth transaction ❤️ family ❤️ Kendra, touched base with me the next day! Had to have a sensor put on 2 days after purchase. Very smooth transaction ❤️ More

Vinny, Josh and Derrick were wonderful to work with. Answered all questions and concerns that I had and Vinny was very good at explaining all the new bells and whistles on my new vehicle. Thanks to al Answered all questions and concerns that I had and Vinny was very good at explaining all the new bells and whistles on my new vehicle. Thanks to all More

Always prompt, efficient friendly. Very knowledgeable about vehicle stock. Good coffee bar! Clean facility. Fair prices for service and parts. Don't try to sell extra service about vehicle stock. Good coffee bar! Clean facility. Fair prices for service and parts. Don't try to sell extra service More

I’m reaching out to you to share my disappointment with the new findings of my 2020 GMC Sierra that I recently purchased from you last month. If you recall when I picked up my truck we noticed a touched the new findings of my 2020 GMC Sierra that I recently purchased from you last month. If you recall when I picked up my truck we noticed a touched up ding in the rear bumper and a indentation where the 2 sensors were replaced. Up to this point there was no mention of any damages to this truck through Carfax nor through the your dealerships certified used vehicle process. I took my truck to the Kern’s GMC in Winchester VA autobody shop to get the rear bumper repaired where the touch up had been placed and was just recently contacted that the impact on the rear bumper caused the bumper to twist resulting in some exhaust damage and other cosmetic damages that need to be repaired. This repair is costing me an addition $1500 to replace my bumper because the previous repair was correctly executed and paint was starting to peal.. I wasn’t anticipating purchasing a certified used truck that needed repairs, especially one the cost over $50,000. I trusted that Front Royal GMC a Certified GMC dealership would have done their due diligence to make sure they were upfront and honest with their customer on any imperfections and/or accidents that have occurred on a certified GMC vehicle. At this point, I feel that I was taken advantage of and I’m highly disappointed that I spent over $50k on this truck just to have it sent to the shop for 6 days. I’m not sure who needs to receive this email, but please feel free to pass this along to whomever oversees the customer relations and the Certified Used Car Division. From a sales prospective I don’t hold my sales representative responsible for this unfortunate circumstance and I greatly appreciate the professionalism and class she represented as an individual. More