Fritts Ford

Bait & Switch I went to purchase a 2015 Mustang advertised at $33k only to find out they really want $44k for it. False advertising and poor customer service is wha I went to purchase a 2015 Mustang advertised at $33k only to find out they really want $44k for it. False advertising and poor customer service is what I got. Manager did nothing about it. I have pictureswith matching vehicle advertised and in person! More

Be warned, we brought our mustang in for a check-up right before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, before the warranty expired. The gear shift had been broken for awhile (the plastic part that covers it had come loose). They charged us to fix that, because the problem was apparently spilled liquid, fine. Mentioned the car "jumps" when shifting to reverse. They claimed to have repaired that under warranty. Two days later, the car freaked out, and when we put it in drive, it would reverse; park was drive, and we couldn't put the car into "park". Confused? So were we. Fritts sent a tow-truck (begrudgingly) and claimed to have fixed it (still under warranty). A week later, the car began "jumping" back in reverse again. Now it was out of warranty. We brought it into fritts, and they refused to fix it. They wanted us to pay $2000 because we "hadn't mentioned the issue before". The service manager said this is a "very common problem and would have happened regardless of any services provided prior to the warranty expiring". This would have been nice to know before purchasing a Ford. I'm infuriated by the awful level of service. Seems like a scam. Buy your Ford somewhere with higher ratings. More

When we started looking for a new car we did not know what we were going to do. There is so many models out there is was very hard. But when we came to fritts ford they were very kind and considerate abo what we were going to do. There is so many models out there is was very hard. But when we came to fritts ford they were very kind and considerate about our needs. We have a family of 5 so it was nice to know they had a vehicle that was fit just for us. We ended up getting a used expidition and could not have been happier with the price. Thank you Fritts we will be back for our next car with you guys. More

Bought a new f350 truck there. Sales guy was very friendly and the haggling was minimal. They didnt try to keep me locked in an office for extended periods of time like some dealers do. They did a gr friendly and the haggling was minimal. They didnt try to keep me locked in an office for extended periods of time like some dealers do. They did a great job with the new car explanation. Even hooked up my cell phone to the SYNC. More

We have purchased 2 vehicles in last 2 yrs. They were great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with great to work with until my 2010 Focus door lock broke. I felt like I had a good relationship with the dealer. Have highly recommended them and with my 17 yr old daughter finishing driver's ed, I knew where I would be buying my next car. Well my brand new 2 year old car that is just 6,000 miles out of warranty is falling apart. When I told the people the service department that I didnt feel like I should have to pay for a new car to be fixed. I also told her I felt like the dealership really didnt value my business. I told her that if they would not make this right, my relationship with them is over. She said that was fine. Oh, by the way, we are only talking $88.00. i can easily afford that, but I have also spent over $60,000 there. I am really disapointed that they did not value me as a past and possible future customer. Mike Schilling More

We just purchased a new 2012 fusion, and was very pleased in the way we were treated. They were able to get us out of a vechicle, and replace it with the new purchase with no problems. They are very good whe in the way we were treated. They were able to get us out of a vechicle, and replace it with the new purchase with no problems. They are very good when it comes to customer service. There was nothing that was hidden. My wife and I would highly recomend this dealership for new and used purchases. Gary and Carol Addy......... More

Where can I start? We have bought 8 vehicles from Fritt's Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's und Ford over a number of years but now we've had a bad noise issue for over 1 year on our $42,000 2009 Edge and Fritts service WILL NOT fix it! It's under normal warranty and we even have the extended warranty. The issue is that it is an intermittent problem and it doesn't do it when we bring it in...of course. So, even though I describe the noise exactly...and btw, I am an engineer and know about technical issues like these...the problem is the fuel pump. I know it and they even told me THEY know it...but unless the noise is present when I bring it in...THEY CANNOT OR WILL NOT REPLACE THE PUMP!! I have spent hours discussing the issue with Dick Popoff, Kyle Klein, Rebecca Hamilton, Manny Perez, and even Ford's corporate customer relations manager. In fact, Manny Perez has heard the problem himself but since he is not a tech, Poppoff and company tells me that this isn't good enough! They give me no options other than continuing to bring it back over and over and over again until the noise occurs while the car is in their hands. Research on the Ford Forum website shows that this is happening to many Edge's across the country yet Ford still fails to acknowledge the issue. They are willing to lose THIS customer for life and I will be spreading this information everywhere I can. Needless to say, I willl be taking legal action on this....possibly even a class-action suit if there are enough Edge owners out there experiencing the same issue as is noted on the Ford Forum website. More

It took them 6 weeks to fix my truck. They have terrible communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times communication. They don't care what your time line might be. They dont do what they say they will do. They repaired the rear differential three times before they got it right. They will call you, tell you that the vehicle is done, and you get there, and find that it is not done. The service reps do not have a clue why they are there More

I recently had my 2007 Ranger in for service. It spun the gears in the differential. They fixed it. My problem is this: My son had left his Ipod touch and Ipod video in the truck. When I picked up the truck, gears in the differential. They fixed it. My problem is this: My son had left his Ipod touch and Ipod video in the truck. When I picked up the truck, they were gone. Fritts ford will not reimburse me for the loss. MAKE SURE YOU DON'T LEAVE ANYTHING OF VALUE IN YOUR VEHICLE WHEN GETTING IT REPAIRED AT FRITTS FORD!!! More

I recently purchased a 2007 Ford Focus from them. In less than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnid than two weeks, the rear suspension started making a very loud squeaking sound. I took it back to them, and my HORRIBLE service adviser, Angie Schnider, told me that it was a brake line rubbing on the suspension, and that they fixed it. AS SOON AS I GOT HOME, the suspension started squeaking again. I looked under the car to find the brake line they were talking about coated in grease, which has now stained my driveway (thanks again Fritts). I took it back and went on a test drive with one of the shops foremen, who told me there was a problem with the suspension and that they would fix it. Well, TWO DAYS AND FIFTEEN MILES OF TEST DRIVES LATER (that's right15 miles), they tell me that there's no squeaking sound that anyone can find, and that they can't do anything. Every time I had to call and speak with Angie Schnider, she either wasn't there, in her office with a customer (for three hours), or didn't know the answer and had to transfer me to someone else. After going down there and letting them know what I thought about this whole situation, I tried making the rear suspension squeak, and I couldn't. So I took it home hopeful that the problem was actually fixed, and within about five hours, the suspension began to squeak again. I looked under the car to find a MASSIVE amount of WD-40 coating my rear suspension. To me, that sounds like someone heard the problem and tried to cover it up, not "we couldn't find anything wrong." Then why is the rear end of my car coated in grease? Oh, and they overcharged me by $11. I know, not alot, but still. MY FAMILY HAS PURCHASED THREE CARS FROM THEM IN THE PAST FIVE YEARS, INCLUDING A BRAND NOW COBRA. WE WILL NEVER GO BACK, AND WILL DO EVERYTHING IN OUR POWER TO KEEP PEOPLE AWAY FROM THEIR HORRIBLE SERVICE. More