Fritts Ford

I am rewriting my review to warn people about custom ordering vehicles from Fritts Ford of Riverside. Go elsewhere! Our family has been very loyal to Ford but the greed from grimy dealerships is rui ordering vehicles from Fritts Ford of Riverside. Go elsewhere! Our family has been very loyal to Ford but the greed from grimy dealerships is ruining the brand. We have an f-150, a Raptor, and we ordered 2 Mavericks. I placed an preorder for a Ford Maverick from Michael Hatter back in June 2021 and after 10 long months with zero communication, we finally got the call that our truck was delivered. I got off work early and headed straight to Riverside (a 1 hour drive) Everything seemed great, we arrived and saw the truck with the color and every specific option that we chose. It was the only Maverick on the lot. This is before we realized that Fritts is one of those very grimy dealerships with scandalous sales managers. Specifically, Jessie Lamas. With a 750 credit score they said that we would receive a 7% interest rate?? And they would not honor the rates going on at the time of the order. After we told them that we would rather get financed with our own bank and come within the next couple days with a better interest rate, Jessie said that they would sell our allocation right from under us to the next person who wanted it and for an added dealer markup. We had to haggle and do all of the typical sleazy dealership stuff while we just waited for them to give us a better rate. I almost paid cash for the entire thing to avoid the situation which I did not even want to do. This is how they treat paying, loyal customers that patiently wait 10 months for their custom orders! After the whole situation, it completely ruined the experience for us and my mom almost didn’t even want to get the truck. It was no longer exciting and left a bad taste in our mouth. FYI if you have a custom order from Ford you can still contact Ford directly and change which dealer receives your allocation. If you are looking to preorder any cars such as the Maverick, Bronco, or Lightning do yourself a favor and look elsewhere. More

Great dealership! Very willing to work with you and super customer friendly. Highly recommend them! Very willing to work with you and super customer friendly. Highly recommend them! More

Love Fritts Ford! ! For once I actually enjoyed the car buying process which has never happened before! Shonnah made the buying process so easy and straightforward! ! For once I actually enjoyed the car buying process which has never happened before! Shonnah made the buying process so easy and straightforward! She didn't pressure me and made me feel like family! I didn't have to haggle back and forth on pricing and she got me in and out in a timely fashion so I didn't have to waste my whole day at the dealer. Go to Fritts Ford and make sure you ask for Shonnah! She's the best! More

Highly recommend! Very friendly and helpful We we’re in and out within four hours with the car we wanted Very friendly and helpful We we’re in and out within four hours with the car we wanted More

I was referred by a friend to reach out to Shonnah for help. She was so helpful in getting us what we wanted and even got us a great no hassle deal. help. She was so helpful in getting us what we wanted and even got us a great no hassle deal. More

Dealership was very easy to locate, the staff was helpful from the time I got out of my car to the time to my appt. from the time I got out of my car to the time to my appt. More

Fritts Ford has provided good service within the sale/lease process. Partnering with Costco made the pricing fully defined and understandable. During the service phase, Fritts delivered quality se sale/lease process. Partnering with Costco made the pricing fully defined and understandable. During the service phase, Fritts delivered quality service as estimated on budget, on time. More

Was referred by a friend. Hated to pay $3,000 markup but they got me $5,000 more for my trade in Lease than I was promised. Replaced my new lemon with another with no hassle. Hated to pay $3,000 markup but they got me $5,000 more for my trade in Lease than I was promised. Replaced my new lemon with another with no hassle. Good experience and friendly. Finance dept were all super helpful and friendly. Tried to give me se real discounts to meet my budget.. a very pleasant experience. More

Shonnah was helpful and continually stayed in contact with me during my 2022 Bronco Build. with me during my 2022 Bronco Build. More

Great folks there at Fritts, highly recommend. Thanks very much especially to Jerome much appreciate it. Thanks very much especially to Jerome much appreciate it. More