Frisco Chrysler Dodge Jeep Ram

Wonderful experience!!! This was my first car buying experience and I am so glad that I went to Frisco CDJR. Tim was great!!! He really listened to what I wanted and gave me This was my first car buying experience and I am so glad that I went to Frisco CDJR. Tim was great!!! He really listened to what I wanted and gave me great options. He explained the difference between the lease process and the buying process in a way that I could really understand. I now have a great vehicle that I love thanks to a very attentive salesman, Tim really made me feel comfortable and wasn't trying to push me in one direction or another. He wanted me to get what i wanted and at a price I could afford and he made sure that happened. I could not have asked for a better experience and I can't wait to recommend this dealership to others! More

Easy Buying Experience Robert "No Hassle" Castle was an excellent salesman. He was upfront, helpful, friendly, and easy to work with. He gets two thumbs up from me. Overall, Robert "No Hassle" Castle was an excellent salesman. He was upfront, helpful, friendly, and easy to work with. He gets two thumbs up from me. Overall, this is an excellent place to buy a vehicle. More

Awesome dealership experience! From the moment I walked in the door, until the minute I walked out this was the best car buying experience possible. It was a very relaxed inviting t From the moment I walked in the door, until the minute I walked out this was the best car buying experience possible. It was a very relaxed inviting time and everyone really cared about me and what I wanted to do. From the receiptionist, to the sales consultant, to finance it truly is a better place to buy. I'll never buy another Dodge from anywhere else!!! More

bait and snatch negotiations I haven't purchased a domestic vehicle for 20+ years and I have become accustom to to a very professional car buying experience and negotiation proces I haven't purchased a domestic vehicle for 20+ years and I have become accustom to to a very professional car buying experience and negotiation process. For multiple reasons, I decided to buy a Dodge product which I am thoroughly pleased with having had it for several months now; however, it was the worst car buying experience I have ever had. I knew the selection of vehicles in the area and was calling dealerships to see who would accept my offer on ones they had in stock. After speaking with the salesman, he said he'd have to ask his manager and would let me know if they would take the deal. He called back 30 minutes later telling me to come get the car that they would take the deal. It was anything but that easy. I knew I was in trouble when after completing a large portion of the paperwork the salesman said he would be back with the best deal he could get me. They came back $2,000 over what they had agreed to accept and the sales manager tried to say there was a "misunderstanding" and blame it on the salesman. This was a position that was difficult to support given the paper with the exact amount was still on the salesman's desk where he wrote it down during the phone call. After walking out twice, they eventually sold me the vehicle at the agreed upon price; however, the damage was done. There was no satisfaction or enjoyment with acquiring a new vehicle and this was an experience so foreign to me having had such straight forward, professional negotiations with the last several foreign vehicles. When I picked up the vehicle the next day, the salesman came up to me and said, "I just want you to know that the deal was always there, they just wanted you to work for it." I do have to say that after the sale, there were some issues with the vehicle and they went out of there way to resolve the issues. More

Their Word Means Nothing Can't trust these guys. Been working with them for a couple of days on a used vehicle. Left Friday afternoon without reaching an agreement on a pric Can't trust these guys. Been working with them for a couple of days on a used vehicle. Left Friday afternoon without reaching an agreement on a price. Called back an hour later and made another offer which they accepted. Told them if they would send me the total cost and purchase agreement I would be in the following morning a little before noon with a cashiers check. They said that would be fine and sent the agreement about 7pm which I confirmed getting and reiterated I would be there a little before noon. Sales person leaves me a VM at 11AM the next morning and I call him back at 11:15am. He says he's getting some heat for holding the keys and needs a credit card to put a deposit down on the vehicle so he can hold it (first time anyone has mentioned the need for a deposit). I give him the cc info and confirm we are going to get the check and will be there before noon. He calls back 10 mind later (while I'm in route) to tell me the car has already been sold. I get to the dealership and speak with the manager who basically tells me to go plow water. They admitted they should have asked for a deposit the previous evening over the phone but feel they did nothing else wrong. Needless to say it got a little heated before being asked to leave. Apparently, they didn't feel it was a conversation potential customers would be interested in. Bottom line is they found someone that morning who was willing to pay more for the vehicle and they decided the money meant more than their verbal commitment to me. Do yourself a favor and take your business to someone who actually stands behind their word. More

Extremely Frustrated I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but th I brought my 2003 Dodge Stratus RT in for service. I was told by service adviser that the charge to diagnose my problem would be "$216 Up front but that if I chose to have repairs done this amount would be applied to the cost of the repair". The problem was diagnosed as "you need a new engine". I asked about the cost of replacing the engine and was quoted $7000 for a new engine so I inquired about the possibility of putting a used engine in the car. I was quoted $4500. I declined to have the repairs done because of the cost to repair exceeding the value of the car. I then told the service adviser that I or my son would be by to get the car and was told the car was not drive able and was not "put back together" then asked if I would like to have a wrecker arranged. I explained that I drove the car in and expected to be able to drive it out; that the car needed to be put back together. When I asked what my final total charge would be for the diagnostics I was told "$369, how's that sound?" I stated that I was told the amount to diagnose my car was going to be $216 but the adviser stated that "you had a couple of rusty bolts that needed to be replaced because they broke when we took the car apart". I was told that my car would be ready by the next day which was Saturday, however, on Saturday I was called and told that it would not be ready until Monday. Monday morning I went to the dealer to pay for my car and was presented a bill for $469. I told the service adviser that that was not the amount he had told me but that he had told me it would be about $360. The adviser did adjust my bill to the $360 amount but I left the dealership feeling totally frustrated. Needless to say, I will not be using this dealership for any future repairs or recommending this dealership to my friends or family (or anyone else that for that matter. I would not feel comfortable buying a car from this dealership nor will I consider them in the future. More

Fantastic Experience Tim made everything easy - he went the extra mile to make sure we knew all the options available to us in terms of vehicle models and trim packages. Tim made everything easy - he went the extra mile to make sure we knew all the options available to us in terms of vehicle models and trim packages. He was both knowledgeable and very personable. We would highly recommend him. More

My new Dodge Durango I am a mother of four kids. I am very limited on time but I was really needing a bigger vehicle. Tim Ramjattan worked VERY hard for me to make the dea I am a mother of four kids. I am very limited on time but I was really needing a bigger vehicle. Tim Ramjattan worked VERY hard for me to make the deal I needed to get me into the car I wanted. He knew which one I fell in love with and did whatever it took to make sure I was happen and taken care of. I really appreciate everyones hard work at the dealership from start to finish. Great place to buy a new vehicle!! More