Frisco Chrysler Dodge Jeep Ram

Unprofessional! Buying a used car for my son here was a nightmare! Called on a car that I saw on their website on a Tuesday and was directed to sales associate (Jame Buying a used car for my son here was a nightmare! Called on a car that I saw on their website on a Tuesday and was directed to sales associate (James). Informed him that I was paying cash and wanted to know his best price. He told me that the best price was as listed and to come in and he 'would see what he could do'. He was very unprofessional and spoke with a lot of sales talk and using a lot of 'slang' loves the term "amen". "You're getting a great car, say amen". I found it both irritating, insulting, and unprofessional. I get a call the next morning from Todd who claimed to be the sales manager and that he was making deals and selling cars today. I told him great, give me the best price on the Challenger and I would be in to pick it up. He said that he was going to run the numbers and call me back in 15 minutes. He never called me back. I called him multiple times and finally got a hold of him and he said that another sales associate would call. I got the call from this associate and he stated that the best price was the price listed. I voiced to this poor guy my unhappiness and we ended the call. Next afternoon (Thursday) I get a call from James and he wants to sell me the car and deal. My son and I were going that way so we stopped by and my son fell in love with the car. After some negotiating, we agreed on a price and they sure did not like the fact that I was paying cash for the car. We were supposed to pick it up the next day on Friday at 3pm when I supplied them with a cashiers check. We get there, the car had not been touched as the water bottle from the test drive was still in the car. The few scratches that they agreed to buff was not done and not a stitch of paperwork was ready for a 'CASH' sale with an appointment. Then they had my son the key and I say where is the other key. James says there is not one and it is 'as is'. The car is a 2015 challenger with 17K miles! I ask them to get me another key and they say, 'NO'. I told them that this is unacceptable and if my kid wasn't there that I would walk away from the sale. James told me, "fine they don't want to sell you a car anyway". "They don't want to sell to an 'unhappy' customer". I told them to get the paperwork and my car right now before I call my attorney. End of the day, not a manager came to me and nobody at this dealership would do the right thing. I think they were trying to get me to back out so they could sale the car to somebody that would finance it. Terrible experience with a horrible dealership! More

Indecisive Woman Customer Stopped by here after work to look at cars. Shawn Swenson greeted me and advised me to talk to his guys and let them "take care" of me. Trying to do Stopped by here after work to look at cars. Shawn Swenson greeted me and advised me to talk to his guys and let them "take care" of me. Trying to do my own figures and estimates I had pretty much decided that I should consider something like the low end dodge. Spoke with sales manager Todd who referred me to Jon. Apparently I was cheating myself because I have more options with different models including Chrysler models for the same budget- but still with low mileage and warranty. They even explained ways to compare years, rebates, and gently used car values to get what I would really want instead of what I had already assumed I would be stuck with. Sometimes it feels awkward to be a woman that doesn't know stuff about the car buying process. But it was nice to get so much information without anyone pressuring or badgering me. I never signed any paperwork, they knew I was curious and only browsing, but still spent a lot of time with me. Nobody shunned me over the fact that they weren't even making any money off me (yet). I felt very comfortable and learned a lot to keep in mind. I will for sure be back for my new Chrysler. More

Worst dealership ever-sales and service Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several Where do I begin! I purchased my used vehicle last year from Frisco Dodge. From the time I purchased my car I had to bring it in for service several times within the first 3 months for the same issue. I continued to have issues with it for about 9 months. Thank goodness I purchased the extended warranty! Once they have your money it’s like pulling teeth to get any help from them one you have an ongoing problem after you purchase. If you take your car in for service watch them- they like to be sneaky and try to tell you that you need to pay for something you don’t. On several occasions the service department has told me I needed to have something done that was going to cost $100+. The first time I declined what they wanted me to do and took it to my reasonable mechanic in Frisco to see what his cost was going to be. He told me that I did not even need to have that repair done. The 2nd time I took my car in for service (this was a follow-up to an ongoing issue) they told me one of the parts was going to be covered by my extended warranty but not the other nor the labor and it was going to cost me $150 to repair the other part on top of the deductible. I told my boyfriend about it who then talked to his dad who used to work on cars. He told us that the part that need to be repaired (the part the dealership would not cover) would have to be accessed to get to the part that was covered and I should not have to pay for the labor if they already had to get to the covered part. Of course the labor was the most expensive part of this job. I called the service guy back and told him only to repair what was covered by the warranty and that I would take the car to my mechanic for the other to have repaired. I got a phone call back shortly thereafter telling me they would do me the courtesy of covering the entire repair so I did not have to make another trip. I truly believe it’s only because they knew my mechanic would tell me what I already knew. To top it off I just recently made an appointment to get my oil changed there. I got there at my appointment time (9:45 am) and they told me that it would be over a two hours wait. I asked why when I already had an appointment. They told me they had walk ins come in ahead of me and that pushed me out to wait longer. I asked the guy what the point of having an appointment was if walk in could come in and push me out? All he said was “do you want to wait two hours – I don’t want to start the paperwork if you don’t want to wait.” I’m supposed to get free oil changes with the purchase of my car but sometimes it’s just not worth dealing with them. I wish there was a closer dodge dealership to work with. More

Do your homework before going here Learn from my mistakes in dealing with this dealership. The internet price is not what you will see when you show up. Even though the add ons are alre Learn from my mistakes in dealing with this dealership. The internet price is not what you will see when you show up. Even though the add ons are already on the vehicle shown, they don't show that on the Internet price. We were sold a maintenance warranty for 799.00 that had a 450.00 value. I had to call MOPAR to get the actual value of the warranty, and I cancelled it as soon as I found out what it really covered. What I was told the warranty covered and the actual coverage were two different things. Don't wait for the warranty paperwork to come in the mail. Call the warranty company directly to get the details. There were several other things that earned this dealership 1 star. Overall there are many other dealerships out there so do yourself a favor and learn from my mistakes and go elsewhere. More

Great Service From Great People Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and your Buying a car is a very personal thing, it’s one of those things that will be with you for the rest of your life, even after the car has aged and your excitement about buying it has slipped into the background, but the people you meet during that experience will be a part of you forever, their treatment of you will live in the echoes of your mind long after the cars paint has faded and it’s something you’ve traded or passed on to a family member, so when you meet people like Salesman James Carr who kept me smiling and laughing throughout the entire process, or General Manager Shawn Swenson who was standing by my car with a smile waiting for me to take ownership for the first time, shook my hand with a friendly thank me, you quickly realize that this is something that will live with you for the rest of your life. I didn’t just buy a car that day, I made friends. Frisco Chrysler, Dodge, Jeep, RAM, is the only place I will ever buy another vehicle, because it’s the place where my friends work. More