Frisco Chrysler Dodge Jeep Ram

MICAH BEST SERVICE PROFESSIONAL I HAVE DEALT WITH EVER! I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communicatio I have had Micah handle my service for 3 different Dodge vehicles I own now for over 3 years. He is always responsive, clear with all his communications on ever issue, timely with everything required and is the primary reason I continue to keep coming back to Frisco Dodge. Taking any vehicle in for service is time consuming he is always caring and courteous of our family time restraints working around our busy school and work schedules. My highest personal and professional regards for Micah, and wish him continued success. The McGann Family, Prosper Texas More

Excellent service department They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership l They’re always friendly and are usually able to answer any questions right on the spot. It’s never a pain to get my Jeep services at this dealership like it is at others. More

Good intention on problem solving This dealership is flexible on options, not push hard on extra purchasing. Employee has good intention on solving customer problem, nice guy. Waitin This dealership is flexible on options, not push hard on extra purchasing. Employee has good intention on solving customer problem, nice guy. Waiting time is a bit too long, short of hands. While, car dealer always needs to talk with customers with great patience. More

Unprofessional and poor customer service Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix Took my 2017 Jeep with a full warranty to service electrical and they want to charge me for , and the car was there for over a week and was not fix More

Fast and enjoyable experience Rick, Tabiasjackson, and Tracy took great care of me. They were mindful of my time constraints and got me into exactly what I wanted. I have worked wi Rick, Tabiasjackson, and Tracy took great care of me. They were mindful of my time constraints and got me into exactly what I wanted. I have worked with this dealership 3 times now and have always had a great experience. More

Lazy and unprofessional Unprofessional and lazy. I tried to return my Jeep lease and they said I couldn’t do it until Ally does my 3rd party inspection. Per Ally the dealer Unprofessional and lazy. I tried to return my Jeep lease and they said I couldn’t do it until Ally does my 3rd party inspection. Per Ally the dealership has to fax over paperwork ( this is their policy) then they send someone out to the dealership to inspect it. I called Huffines and no problem ...told me to bring it in and they would take care of it. I have heard bad things about this dealership and now this confirms it. More

Worse than bad DO NOT GO HERE!!! I saw a listed 2018 Jeep online with a competitive posted price, so I called them to inquire additional details. The internet sale DO NOT GO HERE!!! I saw a listed 2018 Jeep online with a competitive posted price, so I called them to inquire additional details. The internet salesman swore up and down that they had the actual car in their inventory and that the posted price was correct. So my wife and I drove over right away to check it out in anticipation of purchasing the vehicle. When we arrived, the “games” began... 1) the Jeep was rhino, NOT black as stated online; 2) a Dallas Cowboy player magically took the Jeep and they couldn’t find him (even with GPS tracking); 3) the posted price was way off since they’d now have to order another similar Jeep via dealership trade; 4) the financed offer we agreed on prior was inconspiculously changed on another sheet at the last minute; and 5) they tried to intentionally skip portions of loan paperwork blaming computer software problems. Seriously, be extremely cautious if you attempt to make a car deal with their rookie/new staff! Save your time, money, and peace of mind by riding the bus until you find the right car at another dealership! More

Good Service Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now v Provides good service and valuable advice when extra services are needed so vehicle stays reliable. Take many road trips and would rather fix it now versus a breakdown on the road. Service has been spot on for this thus far. More

Listened and Got it done Ryan and the staff were great and took took time to show my wife everything she wanted to see. When the right Jeep was chosen, they listened and were Ryan and the staff were great and took took time to show my wife everything she wanted to see. When the right Jeep was chosen, they listened and were able to get our lease right where we needed it. I'd recommend them to someone looking for a new car. More

Unable to repair 2015 Chrysler 300C 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with F 2015 Chrysler 300C wouldn't start a few weeks ago. We usually use the Denton location, but they couldn't get us in for a week, so we were stuck with Frisco (they took 3 attempts to diagnose/repair an A/C issue with our previous car, a 2010 Chrysler 300). Claimed it was the fuel pump (under warranty) and that we also needed some basic service work. Cool. Got the car back within the week. Car wouldn't start a few days later, on Saturday, October 21, 2017 (our 17th wedding anniversary, btw). Had an appt we could NOT miss that morning and had to get a Lyft there. Service Manager Micah not only lied to us about not being able to find a way to get us a loaner since the only rental car co he'd allow us use was closed (the director confirmed they could've helped us during our conversation Monday), but Micah was so rude on the phone that he almost drove my disabled husband into a delirium episode in the middle of the Historic Downtown Denton Square before my husband gave me the phone. Micah proceeded to lie, talk over me and finally go into CYA mode when I mentioned how my husband's disability makes him easy to take advantage of. When I say delirium episode, I mean he actually doesn't know who I am after 20 years of knowing each other. Happy anniversary to me. So, after canceling our anniversary plans, getting stuck eating a burger for our big night out...at 3p, and paying for another Lyft home, my husband had to sleep away the rest of the weekend to recover until they came to get the car Monday morning. We were promised reimbursement for the two Lyft rides, which we haven't received yet. Called us later that afternoon to let us know it was ready to pick up and that they must've installed a faulty fuel pump because that was again the issue. Sure, okay, that can happen. Right? Picked the car up Tuesday morning. By Thursday afternoon, the car almost wouldn't start. They came and got the car on Thursday night and dropped off a loaner (despite Micah swearing up and down they don't have a loaner program a week ago). We just heard from them this morning. Can you guess what the issue was? Anyone? Bueller? Yeah...fuel pump. Except this time, Cody told us that the issue was that we'd put bad gas into our car. Here's the thing, we haven't had to put a single drop of gas into our car since before the FIRST time they picked it up and said it was the fuel pump because we haven't had a vehicle that consistently worked long enough to need a fill-up. (Our commute is like 6 miles.) At this point, I have ZERO confidence that they have any idea why a car we've owned for less than a year continues to have issues starting. Not only do I not recommend bringing your car to this dealership for service, but I can't recommend buying one from them either at this point. Seriously, drive an hour or two out of your way to a Chrysler dealership that at least pretends to care about repeat customers. I have already completed the survey that was emailed to me a week ago and will now send a more detailed email directly to Chrysler corporate regarding this ongoing situation. Note: I WILL update this review if they make things right, but I'm so beaten down by their lack of service and compassion for the repeated chaos they've caused in our life that I have severe doubts about whether they care enough to attempt to make this right. More