Frisco Chrysler Dodge Jeep Ram

Wonderful Service! Walked in and out with the brand new car I wanted, at the price I wanted, all within an hour and a half. James is the absolute best car salesman I cou Walked in and out with the brand new car I wanted, at the price I wanted, all within an hour and a half. James is the absolute best car salesman I could have asked for. If he's available, request him! Thank you both James and Mack! More

One star is actually too many!! This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I This place doesn't even deserve one star!!! This is a long review so I apologize in advance but I've never been so upset with a business before! I became a first time owner of a brand new Jeep Grand Cherokee Overland Summit in 2012. We lived in Coppell at the time and drove all the way to Spring, Tx to get the exact exterior/interior color I wanted. We were VERY GOOD about having our car serviced at the appropriate times and because of our location we chose Lewisville CDJR and always had great customer service. Well we relocated a year ago and began using Frisco CDJR since it is more convenient, so we thought. Less than a year ago we replaced the two front tires at Frisco CDJR. Almost 2 months ago I took the jeep in because it was making a noise. The jeep has 75,000 miles on it now and we're wanting to trade it in. I told the service guy that I needed them to fix whatever was causing the noise. Almost 1 1/2 months later I finally get the jeep back. The repair that was causing the noise was $300. They had originally told me that the rack and pinyon needed to be replaced and this is what was causing the noise so total out of pocket was over $1800! That being said, I was just happy to get my jeep back. Well as soon as I left the dealership I felt something wasn't right so I told my husband about it and he drove it that weekend. He said that maybe it just needs to get broken in, meaning the parts I guess. Well it continued to drive crazy especially one day when it was raining. I thought I was gonna crash a few times. It's as if they put the new parts on and didn't align and/or stableize it. Well I took the jeep back in and let my service guy know that it's not driving right. He drove it around the parking lot and admitted that it didn't seem right. Then he got some young technician who had actually worked on the vehicle to take it for a drive. This guy returned and had the service guy tell me that it was the air suspension and it needed to be replaced. I knew that didn't sound right so I left and let my husband drive it again. He agreed that something is dangerously wrong. Today I took it to the Lewisville CDJR and the extremely pleasant and helpful service guy pointed out my front tires and I was appalled! They were so balled that metal was sticking out of them! These are the tires we purchased less than a year ago! He concurred that the guys at Frisco CDJR must've put in the new rack and pinyon and didn't balance/align the vehicle which caused this problem. We purchased two new front tires and had them aligned and problem solved! Well except the fact that we're out another $600!! I drove from the dealership in Lewisville, straight to the dealership in Frisco and spoke to the service manager. I got nowhere with him! I'll be taking them to small claims court! I might not win but at least they'll have to lawyer up and show up and I will feel some kind of vindication. More

Waiting to here from the GM, Shawn Swenson I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there we I was going to give them ZERO stars but I’m giving Shawn Swenson a chance to make it right. They have a vehicle that I was interested in but there were only 4 pics of it online and none were of the interior. I sent multiple emails to see if I could get more pics of the vehicle but to avail. I received several emails saying “Thank you for showing interest in the vehicle, I know that you have been speaking with my team.” I never spoke to anyone! After almost a week of getting generic emails I called and spoke with Megan who informed me that the car was available and at the dealership. I scheduled an appointment that was 2 hours later and was informed that a salesperson would contact me. I was contacted by Byron 5 minutes later and he confirmed the car was there. I get there and Byron informs me that he is with another customer and points me in the general direction of the car. I walk the lot looking for this car and it is nowhere to be found. I inform Byron who informs me that the car was loaned out. I’m not pleased because 2 hours before 2 people tell me the car is there. Come to find out they never went outside to make sure. Byron tells me to wait so I stand around for another 20 minutes wondering what I’m waiting around for. It’s not like he’s going to make the car magically appear. He tells me that it has been loaned out to a customer whose car is in the shop and it’s in Waxahachie but they can have them bring it back and have it ready later that day. What? Who are you going to tell a customer to bring a car back that is 60 miles away. Didn’t make sense. I asked to speak to a manager so I waited another 10 minutes. Byron was talking to a young guy, not the manager, and they were smiling. As Byron goes to talk to the manager this guy walks my me smiling and says “having a good day?” which I reply “no” and he keeps walking. He knew I wasn’t happy which made me more furious. I speak to the manager who apologizes and tells me they can have the car back in a couple of hours. I told him that I didn’t live close by and could not do that. He offered to fill my tank up which I refused because I wanted to see the car. I asked him and Byron to have the General Manager, Shawn Swenson, call me the following Monday morning. Monday rolls around and no call from Shawn. I did get a call from Megan wondering why I didn’t make it to my appointment. I informed her that I did and the car was not there. I asked her to have Shawn call me. I decided to call Shawn but got voicemail. I left a message to call me. Wednesday rolls around and no call. I called again and left him a message. I called and spoke to Byron to see if Shawn was there which he told me that he was. Byron told me that no one has called me and wanted to leave me alone because I did not have a good experience. HELLO!!!! That’s the main reason to call a customer. Customer service 101. I asked him if the car was loaned out to a customer or did an employee have it because it didn’t make sense. He said he didn’t know. Anyways, I still haven’t received a call from Shawn. I guess you can’t expect good customer service when the GM refuses to provide it. I will give reviews with lower ratings until I hear from you Shawn! More

Awesome! I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding cu I just bought a new 2017 Jeep Grand Cherokee this past weekend and I can't brag enough about how awesome this dealership is! I received outstanding customer service and couldn't have felt more comfortable purchasing my first car! Ryan Bland was the salesman who worked with me to purchase my dream car! He was hands down the best salesman I've ever worked with. Very polite, not pushy, listened to what I had to say and understood my budget. I would highly recommend to any and everyone looking for a new/used car to check out this dealership and use ask for Ryan!! More

My 3rd vehicle here Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothi Just wanted to say thank you to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. This is my 3rd vehicle from this location. There is nothing like a team of people going above and beyond to make sure all your needs are met. I got the price I wanted and the payments I could afford. Not to mention, the truck of my dreams. Thanks again to Shawn Swenson and the Frisco Chrysler Dodge Jeep Ram team. More

Experienced Unethical practices My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we pu My wife and I bought our 2015 Dodge Ram 2500 at this dealership and while in the finishing moments of signing paperwork with the finance manager we purchased extended warranties and maintenance plans. We mentioned that our experience with Porcshe and Mercedes Benz maintenance plans in the past covered everything from oil changes fluid changes basically everything would be covered except obvious parts due to wear such as tires, belts and brake pads. They are assured us that the maintenance plan we were getting would cover the same. At 30k miles when we took my truck into drop it off for an oil change they told me that it would cost over $900. When I told him we had the maintenance plan they said it only covered the oil change. That fuel filter and differential fluid needed to be changed. When I questioned why would I purchase a maintenance plan that covers only oil changes for $1500 that makes absolutely no sense. Just do the math, every 15k per oil change I may get 5-7 oil changes in 5 years. That would be over $200 per oil change just to break even. Any one can see there is no value in that. We said again that the warranty we were told we were buying would cover that. We were told we weren't the only ones who had that happen. And they had fired those people who were doing that. Great life lesson I usually am that guy that reads everything before signing but being tired and a little too trusting just signed everything wanting to get home. HOWEVER, if they fired people for what they were doing that still didn't fix what happened. Any one who purchased a vehicle that was handled by these people should have had there docs reviewed and offered refunds for warrantees that may have been misrepresented!! They said the fuel filter would be approx $300 and differential fluids would cost $600. When you read the maintenance schedule differential fluid only needs to be inspected and not changed at 30,000 miles. Also, the service dept is very unreliable. We had dropped off our truck on a number of occasions and sometimes the work would be complete other times not. More recently we dropped this same truck off for a seat repair after previously being told should be covered under our leather seat protection. We got the run around and somehow the seat wasn't there. And later we were told the leather repair was NOT covered by our leather protection plan. Another warranty either misrepresented or they are simply trying to avoid covering the seat. We had taken it in before and the seat was not repaired and left wires disconnected. They didn't even check their work!!! THIS DEALERSHIP HAS A CUlTURE THAT SPEAKS FOR ITSELF!!!!! More

Service I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and I always get great service and attention from Robby my service advisor. He goes out of his way to make sure I am satisfied and is always pleasant and professional. More

Excellent Service We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Ric We dealt with three Jeep dealerships within our area. Frisco was by far, the most friendly and easiest to work with. From the initial contact from Richard and Doug, they treated us with respect and excellent customer service. They went above and beyond to get the vehicle that we wanted even though it was not on their lot. When we met in person, everyone at the dealership was friendly and welcoming. Doug, Richard and Danny treated us like royalty and catered to our every need. They answered questions truthfully and were very respectful, which is NOT what we received at the other two dealerships we visited. When it was time to move to financing, Manny was amazing. He was so friendly and easy to talk to, he also went above and beyond good customer service. He willingly and easily made the numbers work in our favor. I would highly recommend this dealership to anyone in the market for a Chrysler, Dodge, Jeep or RAM. I look forward to going there again for my service check and oil change because I know they will make it a great experience. More

Not upfront about discounts We went in to purchase a new car. We had already looked at the vehicle style we liked. When I spoke to sales person on the phone I was told if we came We went in to purchase a new car. We had already looked at the vehicle style we liked. When I spoke to sales person on the phone I was told if we came in we could negotiate and apply additional discounts to negotiate a purchase. Upon arrival they tried to tell us that we could get it for X and it's listed at X. We had already look and that was the online pricing but they tried to say it was a discount to specific to us. Needless to say we did not get anywhere with them and chose to purchase at a larger dealer in Fort Worth which was further but worth the drive (they negotiated better pricing for us than the internet list price). More

Service of Jeep cost them future business When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you h When you spend $50k plus on a jeep and buy an extended warranty. When you have every single oil change and service done at the dealership. When you have brought the jeep in no less than 3 times for the check engine light. When you have done all of these things you don't expect to hear "well it could be this but we won't know until we run diagnostics. If it is something we fixed before we will not charge but if it is something new then we will. Oh and if you decline the repair it's $139 for us to look to find out." Guess what - I was ready to trade it in. This is my third jeep and while I love the brand, the service has ALWAYS sucked. This dealership just lost not only a sale of a vehicle but all future services will be done anywhere but here. Please let them send me one of their precious surveys. Anything above a 1 rating is out of the question. Let's even see if I hear from them on this rating/post-little hope. More