Friendly Honda

Our Salesman Carlos Scaloni was very diligent in his service to us. He was friendly and helpful and we would use him again as our salesman. This is the 10th Honda we have bought from Friendly Honda Po service to us. He was friendly and helpful and we would use him again as our salesman. This is the 10th Honda we have bought from Friendly Honda Poughkeepsie and we always have a great experience with our salesman. The last two Honda's we bought from Papa and now he is a manager and he introduced us to Carlos. Carlos did a very good job for us and explained everything in detail and it was a pleasure working with him. Victor and Ellen Stern More

They are truly 'friendly' great overall experience by everyone at this dealership.They helped m feel very comfortable, and answered all my questions, and were very fair. also s great overall experience by everyone at this dealership.They helped m feel very comfortable, and answered all my questions, and were very fair. also spent a lot of time showing e how everything worked, including the phone connection. *****5 STARS More

Friendly Honda sold me a Civic in 2012 and I have used the service department for many maintenance needs. The folks are professional and friendly. I have no complaints and so have returned with new busine the service department for many maintenance needs. The folks are professional and friendly. I have no complaints and so have returned with new business. More

Adam was super friendly and helped me pick out a pre-owned car. It was quick and efficient! Would recommend highly. Thanks for the help pre-owned car. It was quick and efficient! Would recommend highly. Thanks for the help More

Outstanding personal care and attention. Salesman Carlos Scaloni couldn’t bend over backwards further to make my experience any more enjoyable. Would highly recommend Carlos or James from financing Scaloni couldn’t bend over backwards further to make my experience any more enjoyable. Would highly recommend Carlos or James from financing More

Excellent service at Friendly Honda! Our salesman, Rick Studler, couldn’t have been more helpful. He explained everything thoroughly without pressuring us. Very fair trade-in and prompt a Our salesman, Rick Studler, couldn’t have been more helpful. He explained everything thoroughly without pressuring us. Very fair trade-in and prompt and efficient pickup of our new vehicle! We highly recommend Friendly Honda and look forward to working with them in the future! More

After two leases of Honda CRVs I purchased my third CRV in 2018. I had the pleasure of having Carlos Scaloni as my sales person twice now. I can’t tell you how wonderful he is. So friendly and helpful and in 2018. I had the pleasure of having Carlos Scaloni as my sales person twice now. I can’t tell you how wonderful he is. So friendly and helpful and great at communicating with me during our transactions. You can’t go wrong dealing with Carlos! More

Great Business I recently leased a 2020 CRV-EX and had a wonderful experience with the dealership. Not only did they give me the best deal on my new car, but they we I recently leased a 2020 CRV-EX and had a wonderful experience with the dealership. Not only did they give me the best deal on my new car, but they were extremely professional, helpful and kind when making the sale. There was a miscommunication regarding the features on my vehicle, but Carlos and Paul made up for it in another area. I would recommend visiting them if you are ever interested in leasing or purchasing a Honda! More

Carlos was professional, prompt, personable and was an absolute pleasure to work with. All aspects of the purchase of my new car was perfect. Would definitely recommend Carlos! absolute pleasure to work with. All aspects of the purchase of my new car was perfect. Would definitely recommend Carlos! More

TERRIBLE SERVICE JOB I had a motor rebuilt on my Honda after a gasket blew on it and am very disappointed in the results. I paid $3,000 3 months ago for this work to be d I had a motor rebuilt on my Honda after a gasket blew on it and am very disappointed in the results. I paid $3,000 3 months ago for this work to be done. Due to covid, the car has barely been driven since then, except back and forth to the grocery store. Our initial experience with this place back in February was less than stellar. We had a loaner car while our car was being serviced. There was a mix up on the dealership’s end with our phone numbers. They entered my fiancé’s number into their system incorrectly. However, they had my number as a backup the entire time, but neglected to reach out. When they did reach out, the staff was rude and obnoxious, like it was our fault THEY made a mistake. Some so-called “manager” actually yelled at me over it (a customer that’s spending $3K at their shop). I was willing to let that go and a different manager did apologize when we went to pick up the car. However, when we got the car back the cylinder head plug was leaking. This is an $8 part that wasn't replaced and came leaking from THEIR shop. My fiancé is pretty handy with cars and we replaced this part ourselves. Now a cam shaft sensor is bad - $30 part if ordered online. This was a $450 fix, plus an additional $200 for a car rental. They refused to discount us on any labor costs. We asked for a loaner car and were told “We’re not a car rental company.” We asked why this part wasn’t fixed since it is part of the engine rebuild and were told “It was in “working” condition.” Well #1, OBVIOUSLY it was NOT in “working condition”, otherwise it wouldn’t have failed so quickly. #2. They replaced a different cam shaft sensor, the thermostat, water pump and timing belts which were ALL IN WORKING CONDITION. #3 It’s common knowledge that sensors go bad. This is a 2004 Civic. There is no excuse for this type of error. I’m at a loss at why this job was half-a**ed so badly, other than they are intentionally fixing only part of the problem so that you’ll return and they’ll be able to charge for additional work. Since one of the cam shaft sensors was under warranty, we assumed that this was the issue and it would be fixed for free by their shop. But we had no idea that they did such a crappy job on the motor rebuild and only replaced ONE sensor. Also the way we were treated by customer service AGAIN was horrendous. When we were trying to work this out with them, the lady in the service department was awful. She was borderline mean, hung up on me when I got upset, refused to let us speak to whoever in service was working on the vehicle and refused to put us in contact with a manager or even transfer us to the manager’s voicemail box. I would not ever have a car serviced here. More