Fremont Toyota - Service Center

Adrian, the service advisor talked to fast, mumbled his words, complained to me about another customer. I waited over 30 minutes to be checked in. He never called to say my car was ready. I dropped it off words, complained to me about another customer. I waited over 30 minutes to be checked in. He never called to say my car was ready. I dropped it off at 9:30. I called at 3:30 and a woman told me it was done and to come down. I got there at 4:00, no Adrian no paperwork done. Multiple people looked for him 30 minutes later he showed up did the paperwork. He wasted so much of my time that day. I will never use him as a service advisor again. I dropped my car off for an oil change and because my husband and I have both noticed it accelerates when making right turns. This does happen intermittently. The paperwork says they took it for a test drive but couldn't duplicate it. The mileage in on my car was 15048. The mileage out on my car was 15048. The same mileage. They didn't try very hard to duplicate it. More

Maria es the best! !!! If Maria not at Toyota I’m not going . The room for waiting is great with the coffee maker. !!! If Maria not at Toyota I’m not going . The room for waiting is great with the coffee maker. More

María was super helpful, efficient and informative about what my car was needed during this routine check-up. I’ll be coming back. what my car was needed during this routine check-up. I’ll be coming back. More

Very nice and no hassle experience. Just wish that any small issues could be fixed along with service . Just wish that any small issues could be fixed along with service . More

As I drove in I was greeted and asked how I could be served. This was a great first impression. He the called my service technician who also greeted me and asked how I could be served today. Maria is served. This was a great first impression. He the called my service technician who also greeted me and asked how I could be served today. Maria is always a pleasure to see when I come here because she provides excellent customer service. She made sure that I was comfortable in the customer lounge and stated that she would let me know when my car was done. It didn’t take more than 45 minutes and I was back on the road. Service like this is why I love that I purchased a Toyota. Maria would be a great representative for one of Fremont Toyota’s tv commercials. More

Ramiro is very good service advisor; friendly and nicely. I felt comfortable leaving the car in his care. I felt comfortable leaving the car in his care. More

Very helpful and polite. The best customer service that I’ve ever had. Thank you. The best customer service that I’ve ever had. Thank you. More

I scheduled appointment for second key with 10k service and after service complete I didn’t got key and call for car available for pickup. Scheduled another appointment for key. and after service complete I didn’t got key and call for car available for pickup. Scheduled another appointment for key. More

The service advisor Phillip that helped me was considerate and advised me or cost and any changes to services provided in timely manner. considerate and advised me or cost and any changes to services provided in timely manner. More

Belal was courteous and professional. Explained the service clearly. He delivered as per promised time. Explained the service clearly. He delivered as per promised time. More