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Fremont Toyota - Service Center

Fremont, CA

4.6
3,543 Reviews
Call Service Center (510) 252-5550

3,543 Reviews of Fremont Toyota - Service Center

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November 15, 2024

The low tire pressure light was on when I purchased the car certified used, it was handed over to me with this issue. Yet, when I brought it for service after attempting to add air several times, the servi More

by onegal501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat O'Brien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Fremont Toyota responded

Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced with your vehicle. It is concerning to hear that you received your certified used car with the low tire pressure light on. This is not the standard we strive for. I understand the frustration you must feel, especially having had to deal with this issue and then learning that the tire replacement was not covered. Your trust is important to us, and I'm sorry for any disappointment this situation has caused. Please allow me the opportunity to discuss this matter further with you. I am committed to finding a satisfactory resolution and ensuring that your concerns are addressed. You can reach me directly at 510-252-5400 or emoreno@fremonttoyota.com. Thank you for bringing this to our attention. We value your feedback and look forward to the chance to make things right. Warm regards, Efrain Moreno

November 15, 2024

Most of all employees are efficient, trustworthy & helpful. Especially in car rental and car service. More

by RenyLee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Tello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Celerina Lee
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November 15, 2024

Was able to walk in at 8am on a Thursday without an appointment. Was able to get a transmission fluid change and differential oil change. Got the car back at 1:30pm. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2024

Friendly and knowledgeable. I brought my in and out under 40 minutes. Very please with the service. More

by Jason Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ervin Sunga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 15, 2024

I am super satisfied with this Fremont Toyota dealership. Especially with service advisor Nick. As soon as I got there. He rushed to help. He took all needed information and kept me posted all throughout the More

by Jasonmus64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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November 14, 2024

Car was not ready at 2:30pm as promised and no call for updates for pickup time. It would have been nice to get a call instead of leaving me waiting. I had to call to find out what the new pickup time wo More

by Mylien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne
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Nov 21, 2024 -

Fremont Toyota responded

Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you encountered with your vehicle's pickup time and the lack of communication from our team. We understand the importance of timely service, especially when you have other commitments. It's clear we should have provided you with updates regarding your vehicle's status, and I regret that you had to reach out to us instead. Please know that improving our communication with customers is a top priority. We are reviewing our procedures to ensure this does not happen again in the future. I appreciate your understanding and would love the opportunity to personally assist you with your future service needs. Please feel free to contact me directly at 510-252-5400 or emoreno@fremonttoyota.com if there is anything else we can do for you. Thank you for bringing this to our attention. Warm regards, Efrain Moreno

November 14, 2024

The team was really accommodating and answered all my questions. Service was quick and efficient and I was out of there in no time! More

by Kevin.Feliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
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November 14, 2024

Always excellent work. Appreciated the Lyft ride home while car was worked on. I would suggest giving a good wash of cars before picking up. More

by HEDAYT HAMID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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November 14, 2024

The place is nice and clean with friendly staff Came here for an oil change and was served by Adrian Cruz. Adrian was fantastic and very helpful. I look forward using his services in the future. More

by sahmadzai1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Cruz
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November 14, 2024

The agent assisting me was friendly. The facility is clean. Best of all, its close to my home More

by SCHANTHAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvette
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