Fremont Toyota - Service Center

Hard to trust someone when they’ve shown you otherwise. Nick is very nice and has shown to be helpful, but he's not the one doing the maintenance service on my vehicle. I believe they are just getting thro Nick is very nice and has shown to be helpful, but he's not the one doing the maintenance service on my vehicle. I believe they are just getting through the services quickly without actually taking their time to do it right. I found a rat in my highlander engine filter and that was after my maintenance service was done. I think they just didn’t do a thorough job on that, as well as I brought in my 2001 Avalon vehicle and I paid for a full diagnostic that was not done properly. They are making it really hard for me to trust them fully. I still have a dead rat smell in my vents due to that rat. Even though I have tried everything to remove the smell. I just wish I could speak to someone about my concerns, without having to get charged for service that I have already paid for but didn't get proper results. A refund would be nice for the diagnosis on my Avalon vehicle. As well as a deep cleaning/ Disinfectant to my A/C vents to remove dead rat smell on my Highlander vehicle which I get serviced every 5,000 miles. More

Outstanding Professionalism and Service at ALL times. Very Easy to make an appointment and the Lyft home was excellent. Very Easy to make an appointment and the Lyft home was excellent. More

It took over 4 hours to do regular maintenance and we were waiting for the vehicle. were waiting for the vehicle. More

Have Helping staffs, with organized, clean environment. Services as completed as efficiently and timely manner. Services as completed as efficiently and timely manner. More

Phillip the assistant service manager was friendly. He did not point out he gave me a coupon price for the service as others typically do. He did not point out he gave me a coupon price for the service as others typically do. More

The service was good. However, the wait time could be improved. I had to wait about 2 hours to get the service done. However, the wait time could be improved. I had to wait about 2 hours to get the service done. More

Maria was an excellent advisor, she listens to our needs and she went through with us what else needs to be done after the services we had requested to be done. She is also very friendly and very kind. Nic and she went through with us what else needs to be done after the services we had requested to be done. She is also very friendly and very kind. Nice work, and keep going Maria! More

Did a reasonable job, forgot to wash the car as advertised. Also gave some good info about tires. advertised. Also gave some good info about tires. More

The agent is polite and efficient. He explained the service in detail. Very good service he provided! He explained the service in detail. Very good service he provided! More

I like their systematic management. Although waiting time is a little big long, that is fine for me. Although waiting time is a little big long, that is fine for me. More