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Fremont Toyota - Service Center

Fremont, CA

4.6
3,623 Reviews
Call Service Center (510) 252-5550

3,623 Reviews of Fremont Toyota - Service Center

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November 01, 2023

The car service took two and half hours and during that time but I waited patiently from 10:30am to 3:30pm, mor then five hours , I had to endure a long wait because he misplaced another customer's key whi More

by PAYAM.DANISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Nov 06, 2023 -

Fremont Toyota responded

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Nov 06, 2023 -

Fremont Toyota responded

Thank you for your candid review. We’re disappointed to read that your service experience did not go as expected due to longer than expected wait times. At our dealership, our goal is to provide the best customer experience and we take our customers’ feedback seriously in order to help better our services. We hope to earn the opportunity to work with you again in the future. If you would like to discuss this further, please contact General Manager, Bill Mason, at bmason@fremonttoyota.com.

November 01, 2023

Maria is a super nice person. She really give you the personal service feeling of which I really appreciate as a Realtor. More

by LARRY@LARRYGALLEGOS.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

October 31, 2023

Not done by promised time but overall good service . Wish they offer more coupon discount More

by PHUNGM1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Stravers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Fremont Toyota responded

Thank you for taking the time to share your experience. We take customer feedback very seriously and try to continually provide the best service to our customers. Thank you for your business and we hope you continue to choose us for all your car needs in the future.

October 31, 2023

First time there great sevice car came back in great condition thank see you again More

by MSSBETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Atalig
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Nov 01, 2023 -

Fremont Toyota responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Fremont Toyota and we hope to see you again soon.

October 29, 2023

Arrived early, my service Advisor was able to get my car in for my service appointment right away. Excellent care and service for my car. More

by TRYSTAOBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Atalig
Report | Print
Oct 30, 2023 -

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

October 28, 2023

I work with Steve over 15 years,he is very good and polite,so I moved to Tracy, I still work with w. More

by sinsinwu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sako
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Fremont Toyota responded

Thank you so much for taking the time to leave this review of your recent experience at Fremont Toyota. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!

October 28, 2023

Best customer service with the kind of service Maria gives her customers I would go no where else the best! More

by TIFFANYCORDERO07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Fremont Toyota responded

Great to hear! We are thrilled to hear that the team could do a great job and we look forward to having you back at Fremont Toyota sometime soon!

October 27, 2023

This dealer charge me a lot of money and I still have the same problem on my car , they want me to bring my car back and they want to charge me again ( this is what they said)for the same issue 🤷🏻‍♂️ More

by chavaurena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micky Gastrock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot the manager name
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Oct 30, 2023 -

Fremont Toyota responded

Thank you for your candid feedback. We take customer feedback very seriously and try to continually improve our service to our customers. We’re disappointed to hear that your recent service experience with us was less than stellar, and we would like to speak with you regarding your visit to learn more. Please reach out to General Manager, Bill Mason, at bmason@fremonttoyota.com so we can discuss your concerns and try to restore your confidence in our business. Thank you.

October 26, 2023

the team at Fremont toyota helped inspect my car for windshield damage and supported me throughout the warranty replacement process . Muñoz and his teammate Eyvonne were really helpful, patient and coop More

by N23OEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Muñoz and Mrs. Eyvonne
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Oct 26, 2023 -

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

October 26, 2023

Great job, fast and easy turnaround on the maintenance. Service is superb and the employees are very accomodating More

by JBCDELENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micky Gastrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Fremont Toyota responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Fremont Toyota. Thank you for your business and we look forward to seeing you back again next time!

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