Fremont Toyota

I had an electrical problem with my 2009 Toyota Matrix, and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be a and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be able to get my car processed in time. I was immediately greeted by Matthew Rost, the Assistant Service Manager. He told me not to worry, and he took care of all the paperwork and such within five minutes. At 9am the next morning, he called me and said my Matrix was already fixed. When I went to pick it up, I was even more relieved when informed that I didn't have to pay a penny, because there was a recall on all Matrixes for that same problem. I went in annoyed and frustrated, by Mr. Rost made sure that I left worry-free and happy. I'd like to commend him and Fremont Toyota for friendly customer service and a great job in fixing up my beloved Matrix. More

If I can give me negative stars I would. I was out If I can give me negative stars I would. I was out looking for an acura mdx and they have one. I started talking with Christie and Chris (I think If I can give me negative stars I would. I was out looking for an acura mdx and they have one. I started talking with Christie and Chris (I think Chris works under Christie) and test drove it and it was good and well. I then bought my wife to see the car and Anita was eagered to help us and Chris and Christie were both off that day so we'll test drive with her, so we thought. 45 minutes later, no key... Turned out someone from the office took the key and refused to give it to her. OK, for the test drive, we found that Anita knows nothing about car. How to turn on a light, what's the button used for, where are the switches, she is rude, offensive and clueless. OK, I thought, we will make an offer to Christie and we will never had to deal with Anita. So I called back a few days later, which Christie and I pretty much agreed on a price and also we've agreed that I don't have to deal with Anita. When I showed up with my wife and my 2 year old after work, Christie was gone (She told me she would wait for me), and guess whom she asked to take over? ANITA! We asked for the key for a final check up, it took another 45 minutes to get the key, turned out someone was test driving it. They didn't even hold the car for us knowing that I will take it that night. I had an angry wife and hungry baby beside me, then the dealer plays the usual tricks on making us wait some more, when it's finally the time for us to get in, we took out our laptops already and were working in their kid's room. The car was ready to inspect after an hour, so we packed up our laptops and ready to see the car, it took about a minute with the kid and all, and Anita rolled her eyes like she had been waiting for us for ages. The car has a ripped leather that was promised me to be fixed by Christie, but when we saw the car, of course it wasn't fixed. Anita promised me it was going to be fix in 5 minutes, guess what, since the car shop was closed then, we had to pick it up the next day. The manager (EpDan?) played the good cop bad cop on us, but the already agreed on price, not happening... We had to argue some more (already 9:15) and he finally backed down to the previously agreed on price, then we thought it was over, he promised us in and out in 5 minutes so we waited... We left @ 10:15pm that night, with all the paperwork, but no car (in the shop, promised to be delivered to us the next day) So next day, no car neither, why? Their mechanic are not good enough for a simple fix and they had to call in an expert. 3rd day, the car came in. I took it, think I am a happy man now? The CD changer was broken and I called and called, no one is returning my call. No Christie, no EpDan, no Anita. After they took my money it's aidios my friend. After all that said and done, I will never go through this dealer again in my life. I advice you to do the same or you will be writng it up here as well. More

Found the car I wanted through a buying service. Confirmed availability and price by phone in minutes. Looked at car, signed papers, got demo, and drove away with new car in less than 60 minutes. No Confirmed availability and price by phone in minutes. Looked at car, signed papers, got demo, and drove away with new car in less than 60 minutes. No hassle, no quibbling, no pressure. First car buying experience I've ever had that was actually pleasant. More

I always take my car to the dealer for services and I have allways had a great expierence with Toyota. But this time Matthew was very kind and helpfull he was the first to acknowledge me when I was waiti have allways had a great expierence with Toyota. But this time Matthew was very kind and helpfull he was the first to acknowledge me when I was waiting in my car and he had my service done in a timely matter and there suttle service was also very helpfull and very nice it just couldn't take me home but it offered to take me shopping so that's where I went for about 3 hours and I had a great time shooping. More

Mr. Steve Sako, Assistant Service Manager Fremont Toyota, was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the sa was great to work with. Very prompt, efficient, professional and helpful. Fremont Toyota took care of the car battery problem for my vehicle the same day I took it in and at no charge (I believe it was still covered under new car warranty). Thank you Steve and thank you Fremont Toyota. More

I normaly do not bring my car to the dealership for service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be d service, it was an emergency for clutch master cylinder and clutch slave cylinder replacement for my 1998 Corolla. Louis explained what needs to be done and I was well informed. Good shuttle service to drop off and pick up when the car is ready. The mechanic did a good repair job on my Corolla. More

As a first time customer, i really appreciated Matthew prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more b prompt attention and honesty around what i needed when i brought my car in for service. Wanted to say thank you and you definately would have more business from me. More

came to Fremont Toyota - my wife never drove a Prius before, so we wanted to see how it handles the road. Here's the short version of a dialog we had up front: Sales person named Muhammed - which Priu before, so we wanted to see how it handles the road. Here's the short version of a dialog we had up front: Sales person named Muhammed - which Prius you want to buy? Me - Prius 5 Mohammed - we only have Prius 3. Me - Can we drive it? We could order 5 from the factory. Mohammed - No, you cannot. Me - why? Mohammed - Because this one is not Prius 5. Me - can we try Prius 3? Mohammed - No. Me - Why? Mohammed - you are not buying, go home. We have other customers. Me - ?????!? Ok... Maybe you can you tell us why sunroof is not offered on Prius 5, but offered with others? What is the difference between Prius 3 and 5? Mohammed - no, I do not know. We do not do it this way - call Toyota and ask. From there I asked for the manager, who was not very happy to help us either, stating if we are not buying (we have to buy to test drive? that's new!), we should respect sales person being a human and unwilling to spend his time with us. More

There is no sense of customer service at this dealer. I won’t recommend to anyone. Here is my case to justify the opinion. I bought a certified 03 Camry from Fremont Toyota in 2007 with an extended warrant won’t recommend to anyone. Here is my case to justify the opinion. I bought a certified 03 Camry from Fremont Toyota in 2007 with an extended warranty and reimbursement guarantee. I paid $2k extra on top of car price for this. It is suppose to cover for 7 years or 100k miles whichever comes first. Early this year car developed some problem with engine and transmission which I thought would be covered by this warranty as the car has little less than 80k and within 4 years since I bought it. But service department told him that my warranty is not good anymore as it expired as of 2010, 7 years from 1st date of purchase. I thought that I didn’t read agreement correctly but when I verified my reimbursement form, the expiration date mentioned is in 2014 (7 years from the date I bought). Initially I was told by their finance person that it is mistake in reimbursement form by their finance or sales team and I should be able to get my reimbursement money back. 4 weeks later they are telling me that reimbursement is handled through separate agency and I need to wait till that date to get reimbursement. Not sure who made the mistake, nobody wants to take ownership of this problem and anytime I inquire about it, their response is that we requested your documents from cold storage and still we haven’t got it. Experience with service department is another story. Within a week after I purchased this car, observed a howling noise from front passenger side. I was told then by their service department nothing to worry, it just a tire noise and sometimes it happens if tire and tube combination doesn't match. Moreover, it is a certificated car there is no reason to worry. 6 months later they advise me to change transmission fluid flush and I did spend $500 doing it. Thinking it is regular maintenance stuff. Within a year they again recommended for one more transmission fluid flush which I didn't do due to lack of any proper explanation why it is needed within a year. In the meantime, noise was still persisted and become more prominent. Right after my warranty expired, service department diagnosed this noise issue is a problem with wheel bearing and recommended not to drive like this as it is damaging the transmission system. Fix requires $1200 plus $500 transmission fluid flush. To top it up, now engine warning lights are on due to catalytic converter busted, which is another $2500. Their service department assistant manger is the only person in this dealing who was customer friendly and covered the catalytic converter under 8 year/80k miles warranty. Not to mention, my friend who got Avalon around same time as me has already junked his car due to transmission problem. It is a very sad experience as I have to lose my car that I spent almost 20k. I will not buy another Toyota nor go to this dealer!!! Very unsatisfied customer!!! More