Fremont Toyota

TURNED AWAY FROM SERVICE! My wife and I have been servicing our Camry here for the past 3 years since we moved here from Indianapolis and our past visits have always been fine My wife and I have been servicing our Camry here for the past 3 years since we moved here from Indianapolis and our past visits have always been fine up until this last visit. Our Camry’s check engine light came on and on the way to the service department the engine started missing terribly to the point it completely died on the freeway. I waited about 20 minutes and started it back up and limped it into the Fremont Toyota service department. I was met by a person who asked if I had an appointment and I replied no and informed him that my check engine light had just come on and my freeway story. He said sorry if I didn’t have an appointment they couldn’t see me - how ridiculous is that? I spoke with the manager Tim who was rude, condescending and arrogant. He too informed me, in a very abrupt manner I might add, that if I didn’t have an appointment my car was not going to be seen. Well I’m sorry my car didn’t warn me that it was about to die on me, I’ll be sure to ask it to do that next time. I asked if he could fit me in and even keep the car for a couple of days to look at it and he flat out refused and said for me to make an appointment. I then got into my car and drive over to Piercy Toyota and explained my situation to them. The advisor was courteous and informed me they could take my car in and havevit looked at the next day, now that’s customer service! My car was ready in 4 days because it had bad fuel injectors. I’m a new customer of Piercy Toyota and will never again visit Fremont Toyota, they could care less about servicing their customers. More

TAKEN ADVANTAGE OF BY fREMONT SERVICE TAKEN ADVANTAGE OF BY THIS DEALER SERVICE. My car began to miss and stutter on my way to work in Fremont. Since they were close, I limped into the TAKEN ADVANTAGE OF BY THIS DEALER SERVICE. My car began to miss and stutter on my way to work in Fremont. Since they were close, I limped into their service the Friday before Xmas. After giving me initial attitude about 'not having an appointment[' (who plans a breakdown?) they looked at the car and said, "yeah looks like a head gasket leak." $1100 later I have new plugs and wires (labor was $650) and drive out. Two blocks later the check engine light comes on again and I returned immediately. Had to rent a car ($30) to get home that night and to return on Saturday. Pick it up the next day and basically get some story about 'the thermostat might be bad' but I should get home all right. Today my local guy checked it out - nothing wrong there, but I do need a new head gasket - which is what fouled the wires and plugs in the first place! Imagine if they had just fixed that instead of the 'quick fix'. Also, no way they spent $650 on labor. My guy says he could have done it 2.5 hours. So their labor rate is $265 an hour? Way to take advantage of someone in need. TOTAL CROOKS. More

Poor service! I made an appointment for my Camry and that was my first mistake, I trusted the service guy when he said my simple oil change would take "only" 4 hour I made an appointment for my Camry and that was my first mistake, I trusted the service guy when he said my simple oil change would take "only" 4 hours and that was my second mistake. My service guy kept complaining that they don't have enough mechanics and that its a difficult place to work, news flash for you my friend, customers don't care about your employee problems. Just change my xxxx oil so I can be on my way. After 7 hours and me harrassing them to get my oil changed so i could leave, they finally did it. To top it off the guy asks me to give him a good review when Toyota calls to ask how my service went, sure pal I can't wait to talk to them... More

Disorganized place Brought my car here for a recall after I got a notice in the mail from Toyota. Dropped it off in the morning right when they opened and throughout th Brought my car here for a recall after I got a notice in the mail from Toyota. Dropped it off in the morning right when they opened and throughout the day I called three times to get a status on my Camry. They did not return a single massage and I left several. I finally went down to see if it was done as I didn't receive any kind of update and a rep who didn't help me when I dropped off the car tells me it looks like its been done for a couple of hours, I was completely smh, they couldn't even call to tell me it was done. I then wait for them to bring my car and they couldn't find it, I waited for 45 minutes while they looked for my car. Then I was told they found it but couldn't find the keys, I was shocked. Finally after waiting an hour and a half they brought my car up. There was no apology, no sorry for the wait, sorry we didn't call you, nothing. Customer service does not exist in this place. More

The service department here is AWFUL! I went in on 07/28/17 for a simple oil change with an appointment. I waited there for over 30 minutes while the employees all passed me by without so I went in on 07/28/17 for a simple oil change with an appointment. I waited there for over 30 minutes while the employees all passed me by without so much as even an acknowledgment. When I went to complain to the service manager, his name was Tim, he was like, "Stay with your car and someone will be with you." What a joke... After 45 minutes I was finally helped and then I waited there for almost three hours for my oil change. I could care less that Toyota is paying for my free service, next time I will go to the oil change places that get me in and out and I will actually pay for it; my time and dignity are worth a whole lot more than $50.00. More

General maintenance. It was a great service experience. I was just n and out in a short time period and even received a car wash. Very happy visit. It was a great service experience. I was just n and out in a short time period and even received a car wash. Very happy visit. More

Sales lack of knowledge, Finance Negative Although the Sales guy was nice, unfortunately he was not very knowledgeable. I received an offer from another dealer, but they did not have the ca Although the Sales guy was nice, unfortunately he was not very knowledgeable. I received an offer from another dealer, but they did not have the car in the color we wanted, so I wanted to give the Sales guy a chance since we agreed when we initially met a prior day. After 2 ricochets of back and forth between me and the finance guy through the sales guy, it was clear the sales guy was not able to do much and felt caught in the middle of a very uncomfortable situation. My request was to ask that Fremont Toyota at least match the deal I was offered for me to take their car in Silver, our second choice in color. The finance guy finally came out on the third ricochet to tell me I was offending him in his cold and negative "refusing to compromising" body language shaking his head. I felt mistreated and disrespected upon leaving and got the car in the color I wanted at Livermore. More