Fremont Toyota

I had continuing good service at my last visit. The staff are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always wai are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always waited for my car and it has been completed by the estimated time period. The facility is clean and the waiting room has a snack shop and comfortable chairs and tables. We leased our car through Fremont Toyota as we they gave us the best deal. I drive the 18 miles across the bay because I have always had a good experience. More

My experience was very pleasant. I explained to Robert that I lived 3 hours away and he was able to give me a price over the phone. All I had to do was come in and complete the paperwork with the finance that I lived 3 hours away and he was able to give me a price over the phone. All I had to do was come in and complete the paperwork with the finance manager Tony. Tony was also very good and easy going. He did not pressure me at all to purchase additional items besides the car. He did offer if I was interested that they do have options available and that was it. Robert was very nice updating me on how much time it was going to take for me car to get read (inspection and wash/touch up). I would say that Robert is the best salesman I've dealt with so far. More

I came in to test drive a Toyota Sienna. Sorry I could not remember the name of the salesperson, but he's ok in presenting the information. After my test drive, the salesperson started his sales pitch. not remember the name of the salesperson, but he's ok in presenting the information. After my test drive, the salesperson started his sales pitch. I did not want to buy that day since I need to test drive a Honda Odyssey next, but this salesperson insisted on selling the car to me. First he offered a $500 below the MSRP ($32000), which I found laughable since no one would buy at the MSRP nowadays. He then got his manager over, and the bad part started. This sales manager, an Indian guy, offered right off the bat that he offered the car to me for $25000!!! How could he drop the price from $31500 to $25000 like that? I could take on his offer, but I must test the Honda first, so I left. When I walked toward my car, the salesperson asked me to come to his cube and showed me the dealer's invoice price, which is $30K, and said he could offer me only $500 below that invoice, or $29500. I got upset and asked him why the manager offered me $25000 knowing that the car could be sold for around $29000?? The salesperson told me that the manager wanted to "test my commitment". Huh??? I knew right away that if I had taken the manager's offer, he would have toyed with me until the price would come to around $29K, not the $25K. I hate this kind of sales tactic, and I won't buy from Fremont Toyota ever. More

Service is great. The wait is not too long. Staffs were friendly. Am glad there was a free wifi. And thank you for the complimentary snack while waiting. friendly. Am glad there was a free wifi. And thank you for the complimentary snack while waiting. More

If you need to buy a new car, contact Linda Panzica first to get a quote. They have very competitive price and friendly service. I would recommend this dealer. to get a quote. They have very competitive price and friendly service. I would recommend this dealer. More

Toyota recalled my 2006 Highlander Hybrid for factory warranty service on the IPM (Intelligent Power Module). I called and made an appointment. The person with whom I spoke was courteous and efficient. warranty service on the IPM (Intelligent Power Module). I called and made an appointment. The person with whom I spoke was courteous and efficient. I arrived on the day of the appointment about 30 minutes early. I was met immediately by Ray, the service advisor, my car was taken in and work began immediately. I chose to wait for the service as Ray said it would be about four hours. Ray even gqve me a coupon for a free diet coke! An hour into the service, Ray said it would take all day, so he arranged for a shuttle (no charge) to take me home. My wife brought me back toward the end of the working day. Ray delivered my Highlander not only fixed, but washed! As Ray had said, the service was completely covered by my warranty. I've driven it for two days with no hint of problem. My wife and I have used this dealership for 15 years with various of our Toyotas. Our experience has almost always been positive just like this time. More

I feel very comfortable taking my car for service at the Fremont Toyota. All the people are very friendly and courteous. I will not take my car any where else. I feel comfortable that I get excellent ser Fremont Toyota. All the people are very friendly and courteous. I will not take my car any where else. I feel comfortable that I get excellent service More

They are very busy at this dealership. I'm sure this is because they do a great job and are easy to work with. I drive to Fremount from other side of San Jose for service and bought my last two cars there because they do a great job and are easy to work with. I drive to Fremount from other side of San Jose for service and bought my last two cars there because they treat you well. I drive by my local Toyota dealer because I've had serveice there before many years ago and looked for new cars there before and they look you up and down and seem to be evaluating wheather or not they think you can afford to buy a car......in other words if you aren't dressed well if you come in your work clothes you will be treated differently. More

I had an electrical problem with my 2009 Toyota Matrix, and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be a and had it towed to Fremont Toyota as quickly as possible. I got there at 5:50, just ten minutes before they closed, so I was afraid I wouldn't be able to get my car processed in time. I was immediately greeted by Matthew Rost, the Assistant Service Manager. He told me not to worry, and he took care of all the paperwork and such within five minutes. At 9am the next morning, he called me and said my Matrix was already fixed. When I went to pick it up, I was even more relieved when informed that I didn't have to pay a penny, because there was a recall on all Matrixes for that same problem. I went in annoyed and frustrated, by Mr. Rost made sure that I left worry-free and happy. I'd like to commend him and Fremont Toyota for friendly customer service and a great job in fixing up my beloved Matrix. More

If I can give me negative stars I would. I was out If I can give me negative stars I would. I was out looking for an acura mdx and they have one. I started talking with Christie and Chris (I think If I can give me negative stars I would. I was out looking for an acura mdx and they have one. I started talking with Christie and Chris (I think Chris works under Christie) and test drove it and it was good and well. I then bought my wife to see the car and Anita was eagered to help us and Chris and Christie were both off that day so we'll test drive with her, so we thought. 45 minutes later, no key... Turned out someone from the office took the key and refused to give it to her. OK, for the test drive, we found that Anita knows nothing about car. How to turn on a light, what's the button used for, where are the switches, she is rude, offensive and clueless. OK, I thought, we will make an offer to Christie and we will never had to deal with Anita. So I called back a few days later, which Christie and I pretty much agreed on a price and also we've agreed that I don't have to deal with Anita. When I showed up with my wife and my 2 year old after work, Christie was gone (She told me she would wait for me), and guess whom she asked to take over? ANITA! We asked for the key for a final check up, it took another 45 minutes to get the key, turned out someone was test driving it. They didn't even hold the car for us knowing that I will take it that night. I had an angry wife and hungry baby beside me, then the dealer plays the usual tricks on making us wait some more, when it's finally the time for us to get in, we took out our laptops already and were working in their kid's room. The car was ready to inspect after an hour, so we packed up our laptops and ready to see the car, it took about a minute with the kid and all, and Anita rolled her eyes like she had been waiting for us for ages. The car has a ripped leather that was promised me to be fixed by Christie, but when we saw the car, of course it wasn't fixed. Anita promised me it was going to be fix in 5 minutes, guess what, since the car shop was closed then, we had to pick it up the next day. The manager (EpDan?) played the good cop bad cop on us, but the already agreed on price, not happening... We had to argue some more (already 9:15) and he finally backed down to the previously agreed on price, then we thought it was over, he promised us in and out in 5 minutes so we waited... We left @ 10:15pm that night, with all the paperwork, but no car (in the shop, promised to be delivered to us the next day) So next day, no car neither, why? Their mechanic are not good enough for a simple fix and they had to call in an expert. 3rd day, the car came in. I took it, think I am a happy man now? The CD changer was broken and I called and called, no one is returning my call. No Christie, no EpDan, no Anita. After they took my money it's aidios my friend. After all that said and done, I will never go through this dealer again in my life. I advice you to do the same or you will be writng it up here as well. More