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Fremont Toyota

Fremont, CA

4.6
5,604 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,604 reviews

July 18, 2016

Very bad sales experience I would give 0 stars if I could Dishonest, too pushy, not clear, try to trick you. Not clear about fees and lie about it I walked to this deale More

by Omar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
none
Aug 03, 2016 -

Fremont Toyota responded

Thank you for taking your time to write this feedback, Omar. We are sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

May 12, 2016

Dishonest and Unprofessional The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. D More

by tbcamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Addib
May 31, 2016 -

Fremont Toyota responded

We want each customer to be completely satisfied upon visiting us and the impression that you received from our dealership is unacceptable. I would love the opportunity to speak with you in person to understand what happened. Please contact me at your earliest convenience. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

April 03, 2016

Highly unprofessional and disrespectful! So wanted to shop around, test drive and get $$ numbers for the new Prius 3 and Camry LE Hybrid. We were lucky that we got to try the cars with possib More

by Gary C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ MOHABAT
Apr 18, 2016 -

Fremont Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Rachel Ghiringhelli Customer Relations Manager rachel@fremonttoyota.com

March 22, 2016

20,000 miles service maintenane Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manage More

by joseph Thung
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sako and his team
Mar 23, 2016 -

Fremont Toyota responded

Joseph, thank you for taking the time to write this wonderful review.I am pleased to hear that Steve was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Fremont Toyota is all about. Thank you for your loyalty and we look forward to your continued business! Sincerely, Rachel Ghiringhelli Customer Relations Manager rachel@fremonttoyota.com

July 31, 2015

Trickery Sales Tactics, Price increase after negotiations Very dishonest salesman as he tried every possible way to hide and deny the discrepancies in the numbers. Started with an email to their Internet team More

by Scorpioneyes
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wahid Qadir
July 13, 2015

Lowest price I shopped for car at 6 locations. No one was able to beat their price. Wahed has provided an excellent service and explained pros and cons of all cars More

by Rupesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wahed, tony and nick
Jul 14, 2015 -

Fremont Toyota responded

Rupesh, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. We are so pleased that Wahed and Ramish were able to provide you with such exceptional service. Enjoy your new car and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

July 11, 2015

Best Toyota Dealer in Bay Area just leased a 2015 Toyota Camry from Fremont Toyota. I am very well pleased with everyone from the sale person which was Osman and his manager Kal, G More

by shackjaan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Osman and Kal
Jul 13, 2015 -

Fremont Toyota responded

Congratulations on your 2015 Toyota Camry! At Fremont Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We'll be sure to pass your thanks on to Osman and Kal. We look forward to working with you in the future. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

July 06, 2015

Great service! Went in and picked a young salesperson.... got what I needed and came home with a car. Busy July 4th weekend, therefore, waiting time for finance mgr More

by jlim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doran Fitterman
Jul 07, 2015 -

Fremont Toyota responded

Congrats on your purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

June 29, 2015

Out of this world experience!! I started out @ Piercy Toyota and had a horrible, bad, experience.. They tried to sell me a used car that was in an accident and then tried to cover i More

by Toyota1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexander, and his colleagues
Jun 29, 2015 -

Toyota1 responded

Awesome story. I'm sorry you has to go through that horrible experience with Piercy Toyota Milpitas. You should have never gone there period. They suck! Thank you for sharing your bad experience with us all. Fremont Toyota is the best in Northern California. I'm so glad you found your way to them.👌👌 good job

June 26, 2015

Outstanding Toyota Dealer It's a good experience that I service my car at Fremont Toyota always Many years That I service my car there (I have 2 Toyotas currently) More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service advisor - Maybe Jason
Jun 29, 2015 -

Fremont Toyota responded

Thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the years. We truly thank you again and we'll see you again soon! Sincerely, Rachel Ghiringhelli | Customer Relations Manager | rachel@fremonttoyota.com

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