Fremont Toyota

Delivered a car to my house dented and fixed it I bought a Toyota Tacoma brand new and delivered it to my house with a dent in it. And they initially refused to fix it. But after deliberation, they I bought a Toyota Tacoma brand new and delivered it to my house with a dent in it. And they initially refused to fix it. But after deliberation, they took care of it. More

Kudos to Phillip Loi , he gave me a very good deal on 2017 Prius Prime, he is very helpful and straightforward, I highly recommend him.. , he gave me a very good deal on 2017 Prius Prime, he is very helpful and straightforward, I highly recommend him.. More

"Phillip Loi - A great sale-man" I just bought a Camry XLE from Phillip Loi. He gave me a great deal, explained more details about the car I bought and answers all my questions. His s I just bought a Camry XLE from Phillip Loi. He gave me a great deal, explained more details about the car I bought and answers all my questions. His service is professional. He is friendly, easy to deal with. He is a great sale-man! I highly recommend him. Thanks Phillip! More

WARNING!!! 7 hours for an oil change!!! It took 7 hours for an oil change and that was with an appointment! The employees are all rude and don't care about your car. Find another place to ge It took 7 hours for an oil change and that was with an appointment! The employees are all rude and don't care about your car. Find another place to get your oil change done. More

Poor mechanics very sloppy work I had my car in for service at 11:00 and they had it all day and never called me to say it was done. I went in at 6:00 and paid my bill and they broug I had my car in for service at 11:00 and they had it all day and never called me to say it was done. I went in at 6:00 and paid my bill and they brought my car up, when I got in there was a box that had a filter in it on the passenger seat that they charged me to replace. I went to my service manager and pointed out that fact that they charged me almost $45.00 in labor to replace the cabin filter and a brand new one was just sitting on my passenger seat and it was not installed. The guy says oh sorry but all my my mechanics have gone home for the day so you can come back tomorrow and we'll install it for you. I left as I was infuriated, I called the manager Tim the next day and left a message with no call back, I called again the next day and left another message and still no call back. I went into YouTube and it showed me how to install it myself, it's a simple undoing of the glovebox and it just slides in. I did in 5 minutes what they charged me $45.00 to do and never did. I'll never return to this place. How can you people have a conscience when you are ripping off your customers like this? More

Worst Toyota service center in the area I purchased my Camry here in May of last year and have had the misfortune of having to use the service facility on two separate occasions and both tim I purchased my Camry here in May of last year and have had the misfortune of having to use the service facility on two separate occasions and both times it was like getting a root canal. The service writers are not responsive to any of your requests on your car, they just try to sell you unnecessary services on a brand new car. Why on earth would I do a transmission flush on a car that has less than 12,000 miles on it? I mean the Toyota owners manual recommends it done at 100,000 miles, so that was a scam. Also be prepared to spend can entire day at this awful place for simple services like an oil change. I've had other Toyotas serviced at four other Toyota service centers in the area over the years and Fremont Toyota is far and away the worst. At the other centers my cars have gone in and out in a very timely manner, which is the complete opposite at this place. And the employees are walking around like clueless mummies, it takes forever to get assistance and I have had to run down my service guy every time to see what was going on with my cars. Bottom line is stay as far away from this place as possible, you will regret bringing your car here for service. More

Service has really gone downhill at this place. Been bringing my Camry and Prius here for the last four years and never had any issues. The last two times I’ve brought both cars here for their regu Been bringing my Camry and Prius here for the last four years and never had any issues. The last two times I’ve brought both cars here for their regular services in the last nine months it’s been a complete disaster. Firstly I’ve driven in and no one helps you, I’ve been completely ignored the last two times, it’s as if all of a sudden no one here cares about helping you, I just don’t understand. Also I’ve been here several times and my services have been within an hour or hour and a half but the last two times I’ve been waiting well over four hours for my cars. The general attitude of the employees is one of just whatever, its as if they couldn’t care less about assisting customers. I found it interesting as I was being checked out this last time there was another very upset customer who was asking why their service took so long. After the customer left I heard one of the service guys tell the other to make sure they changed their email address so they didn’t receive a survey. How sad it is that they have go to such great lengths to cover up their poor customer service. Up until these last two visits I was always happy with Fremont Toyota but I will find another Toyota dealership to service my cars. I love and am very loyal to Toyota just no longer Fremont Toyota. More

I REGRET BRINGING MY CAMRY HERE CROOKS! My daughter took my CAMRY here for it's regular oil change. Along with taking almost all day for an oil change they told my daughter that it was leak My daughter took my CAMRY here for it's regular oil change. Along with taking almost all day for an oil change they told my daughter that it was leaking oil very badly and needed a timing cover seal for $2,000. I was terrified as they told me that it can severely damage my engine and almost told them to do it but changed my mind and got a second opinion from my local mechanic. My mechanic informed me that there was nothing wrong with my timing seal and it was only seeping oil which it completely normal as there is pressure under the seal. He said it was perfectly fine. What a bunch of thieves at Fremont Toyota! I will never go back there again and will tell as many people as possible of the rip off artists that are employed at Fremont Toyota! Don't trust the people in the service area, they are crooks! More

The service here really needs to get its act together First of all days leading up to my service appointment they spam the heck out my phone with email reminders, I mean like a ridiculous amount. You’d t First of all days leading up to my service appointment they spam the heck out my phone with email reminders, I mean like a ridiculous amount. You’d think a business that’s so worried about getting their customers to keep their service appointments would handle their service in a pleasant and timely manner but you’d be wrong. I brought my car in 15 minutes before the time of my actual appointment and I waited 20 minutes past my appointment to get assisted. That was a joke in and of itself. The advisor Josh also had no clue about gauging time for my car to be done. He told me an hour and a half, after three and a half hours my car had just been getting pulled into the work area for its oil change. It was just under 5 total hours for my car to get done and no information as to why it took that long. It appears as though at this place your car just goes into a black hole then they point you into their waiting room then just forget about you. Very poor service, that’s all I have to say about Toyota in Fremont. More

The service center here has a total lack of regard for the c I had my first 5000 mile appointment here at 9:00am and I brought my car in at 8:45 and I was as told the service would take about 90 minutes. I thou I had my first 5000 mile appointment here at 9:00am and I brought my car in at 8:45 and I was as told the service would take about 90 minutes. I thought great, I can get a shuttle ride to Club Sport and get a ride back by 11:45 and my car would be done. I went to the shuttle area and waited...and waited...and waited. At 9:30 I checked on the shuttle and was told that I just missed the shuttle when I signed in and that it may be another hour before it returned. When I made my appointment I was not notified that there was just 1 shuttle and it might be 90 minutes before I got a ride. Had I known that I would have made other arrangements for a ride. I rented a car from the service department for 2 hours. I returned to the service center at 11:30 and checked to see if my car was ready. I was told that there was still one car before my car can be serviced. WHAT IS THE POINT OF HAVING A 9AM APPT WHEN MY CAR IS NOT SERVICED UNTIL 12:10PM? It appears anyone driving in for service was put into the queue as they came in. If that is not the case, then Fremont Toyota overbooked appointment slots, like airlines overbook seats. Both are horrendous and abysmal from a customer service standpoint. The service advisor said that the only true way for someone to get out at 7AM they need to be one of the first 4 cars. He said that Fremont Toyota remixed the oil change and tire rotation quick service “line” and combined it with the regular service line. I’m not sure what this means. Do they not have enough service techs to work on the cars? If so why make so many appointments during that slot. If too many techs called in sick I could have been told this when I checked that car in and told that se Nice would take longer than expected and be given the option to come another time. If I was told it could be 4 hours, I would have preferred to come back another day. I could have made arrangements. But no, I was told 90 minutes. Some people would not mind being told since they leave their car there until they get off work. A total lack of regard for the customer and their time. Your sakes deairtment was easier to deal with it is so unfortunate that the Servuce department is so lacking in telling the customer that our expectation for prompt service is incorrect that service can take 4 hours to just rotate my tires and to check fluids. More