Fremont Toyota

When my Prius was new I tried another Toyota dealer for service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance r service (because it was closer to my office). Bad experience, and Fremont Toyota has earned my customer loyalty by always doing regular maintenance right, being good about time estimates, pricing reasonably, and holding onto long-time employees who are courteous and know my car's service history even before they log on for the record. We have had only two major problems - the catalytic converter and the brake control chip failed - but at such high mileage that Toyota gets great credit for building reliable parts. For long-distance commuters, this means peace of mind. We are also still on the original brakes at 270,000mi. Other dealers might have tried to fake some problems just to up their bill. My perception of Fremont Toyota is that they have been honest, and that's a good thing. More

We had a very good experience with Mr. Le @ Fremont Toyota. No pressure, no fuss, and he was very friendly, helpful and informative. We would recommend this dealer to anyone interested in a new vehic Toyota. No pressure, no fuss, and he was very friendly, helpful and informative. We would recommend this dealer to anyone interested in a new vehicle. More

Fremont Toyota service is positively horrible. I was charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other requir charged $771.40 for a 90k service on my Scion (by the way, their website says it's $419.95 but apparently they don't include a number of other required service items on their website). This service was to include inspecting the breaks, flushing the coolant, and 8 more items. When I got it back there were still some noises so I brought it somewhere else to get inspected. I found that they did not do the work they said they did (no break inspection -- they said my breaks were at 5MM but it turns out they were nearly gone at 1MM! -- coolant was bad, tires were underinflated). They said they would do the work again. Of course it is hard to trust them so I asked for compensation instead. They refused. They said they would give me a free carwash/detail for my trouble. I don't want that -- I want the "peace of mind" that they advertise on their website and that I paid for. I have now been forced by Fremont Toyota file complaints. I have never done that and so am spending more time on this. I am completely frustrated with their service director, Alfred Shahgholian, who really just wanted to argue with me that they did the work and so won't give me any refund. He did acknowledge that they made the mistake on the breaks, and his service manager, Matt, said that flushing the coolant system "is art not science" and sometimes there is still contamination in there. That's bogus. I WILL NEVER GO THERE AGAIN. More

The service and help received at this dealership was excellent. It is the best dealership in this region. No matter our question or problem, this dealership goes above and beyond the expected. excellent. It is the best dealership in this region. No matter our question or problem, this dealership goes above and beyond the expected. More

Since 2005 I have had service on my Gen2 Prius at Fremont Toyota. From the beginning I lucked out with meeting 2 excellent service managers - Ramiro Orozco and Steve Sako. They have always given me fair esti Toyota. From the beginning I lucked out with meeting 2 excellent service managers - Ramiro Orozco and Steve Sako. They have always given me fair estimates of both cost and time needed for the work. They are courteous and the quality of maintenance could not be better. After a quarter million miles of smooth performance, I rate these gentlemen tops in their field and will return to Fremont Toyota. More

I was impressed with the amount of detail and knowledge the salesman had about the vehicle I purchased. He was very helpful and open to any questions I had. This allowed me to be more relaxed about my purc the salesman had about the vehicle I purchased. He was very helpful and open to any questions I had. This allowed me to be more relaxed about my purchase and had no doubt that I had came to the right dealership.This experience has been one of my best with dealerships because the level of organization and good training was clearly seen through the service I received.I plan on making all future purchases at Fremont Toyota as well as referring others. Thank you once again. More

I had continuing good service at my last visit. The staff are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always wai are very friendly and knowledgeable including the person making the phone appointment, the service advisor, and waiting room staff. I have always waited for my car and it has been completed by the estimated time period. The facility is clean and the waiting room has a snack shop and comfortable chairs and tables. We leased our car through Fremont Toyota as we they gave us the best deal. I drive the 18 miles across the bay because I have always had a good experience. More

My experience was very pleasant. I explained to Robert that I lived 3 hours away and he was able to give me a price over the phone. All I had to do was come in and complete the paperwork with the finance that I lived 3 hours away and he was able to give me a price over the phone. All I had to do was come in and complete the paperwork with the finance manager Tony. Tony was also very good and easy going. He did not pressure me at all to purchase additional items besides the car. He did offer if I was interested that they do have options available and that was it. Robert was very nice updating me on how much time it was going to take for me car to get read (inspection and wash/touch up). I would say that Robert is the best salesman I've dealt with so far. More

I came in to test drive a Toyota Sienna. Sorry I could not remember the name of the salesperson, but he's ok in presenting the information. After my test drive, the salesperson started his sales pitch. not remember the name of the salesperson, but he's ok in presenting the information. After my test drive, the salesperson started his sales pitch. I did not want to buy that day since I need to test drive a Honda Odyssey next, but this salesperson insisted on selling the car to me. First he offered a $500 below the MSRP ($32000), which I found laughable since no one would buy at the MSRP nowadays. He then got his manager over, and the bad part started. This sales manager, an Indian guy, offered right off the bat that he offered the car to me for $25000!!! How could he drop the price from $31500 to $25000 like that? I could take on his offer, but I must test the Honda first, so I left. When I walked toward my car, the salesperson asked me to come to his cube and showed me the dealer's invoice price, which is $30K, and said he could offer me only $500 below that invoice, or $29500. I got upset and asked him why the manager offered me $25000 knowing that the car could be sold for around $29000?? The salesperson told me that the manager wanted to "test my commitment". Huh??? I knew right away that if I had taken the manager's offer, he would have toyed with me until the price would come to around $29K, not the $25K. I hate this kind of sales tactic, and I won't buy from Fremont Toyota ever. More

Service is great. The wait is not too long. Staffs were friendly. Am glad there was a free wifi. And thank you for the complimentary snack while waiting. friendly. Am glad there was a free wifi. And thank you for the complimentary snack while waiting. More