Fremont Toyota
Fremont, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
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Very bad customer service I just bought a brand new 2014 Toyota Sienna last week from this dealership. Today I brought in my minivan to install a backing radar system. When I r I just bought a brand new 2014 Toyota Sienna last week from this dealership. Today I brought in my minivan to install a backing radar system. When I returned the loaner car, the service department has no one to help me. I looked for help for almost 10 minutes, finally found a service adviser who is available, and it took him another 10 minutes to find out my car's status. When I finally got my minivan, and drove it home...and you know what? The parking brake is not working, and the hood latch switch is broken! This minivan has only less 200 mi on it. I just can not believe the worship and service from this dealership! Way under my expectation! Too bad! I am so unhappy that I spent almost $40K there on a new car to just get this kind of service level. I will walk in the service department tomorrow first thing to see how they will address my concern here. ps: Even they double checked my cellphone # when I left minivan, they still called the wrong one (my wife's & home #) to leave a message about my car was ready. Nothing is right on their communication in my case. I complained on site before I left, they said they write me an e-mail. They don't even have my e-mail address to begin with, how can they reach me by e-mail to follow up? I just can not believe it! Come on, at least you need to take a note of customer's contact info. More
GREAT Experience Purchased a Toyota 4Runner in about 2 hours - Must say that Kal Nezami was great to work with on my purchase. Kal helped me out with all the informati Purchased a Toyota 4Runner in about 2 hours - Must say that Kal Nezami was great to work with on my purchase. Kal helped me out with all the information I needed and then made sure I received the deal that I wanted. I had looked at several other car dealerships and came close to purchasing another car. However, Kal was able to get me what I wanted and my daughter and I drove off with an new 4Runner! More
Fremont Toyota is great I had a great experience with Fremont Toyota with the purchase of my 2014 Highlander XLE. Thank you Femont Toyota! Very friendly service also, which I I had a great experience with Fremont Toyota with the purchase of my 2014 Highlander XLE. Thank you Femont Toyota! Very friendly service also, which I appreciated. More
Did extra work to get me the exact car I wanted This dealershiip was extremely courteous and persistent in getting me the exact car I wanted. I originally came to Fremont Toyota all the way from San This dealershiip was extremely courteous and persistent in getting me the exact car I wanted. I originally came to Fremont Toyota all the way from Santa Cruz because when researching prices on my Avalon Hybrid, they were far and away the best. Unfortunately, they did not have the exact color I wanted in stock, yet they managed to swap with other dealerships to find the right one. There was no pressure, no argument, and I never had the feeling, as I have had at so many other dealerships, that they were trying to squeeze every last nickel out of me. On the day I finally picked the car up, the dealer I had been working with came in on his day off to get me going, and I was the last customer out the door before they closed. Highly recommended. More
Very Satisfied Customer I usually go to Hayward Toyota for service even though I live in Newark. Moreover, someone recommended Fremont Toyota, I first hesitated, then I spok I usually go to Hayward Toyota for service even though I live in Newark. Moreover, someone recommended Fremont Toyota, I first hesitated, then I spoke to Eric. I sense he was sincere in really trying to help me on my first visit. As we all know going to a new place for service can be pretty trying and unsettling not knowing what to expect. Moreover, Eric stepped up to the plate and assured me they will take care of everything. When I got word my car was complete for service I had a wide smile on my face, relieved! I was even more at ease when I was told the price for servicing my car. It was certainly fair. I did not leave Fremont Toyota (in particular being female) cheated and ripped off by a male dominated environment (which is rare in my personal experience). Therefore, I have no problem recommending Fremont Toyota, because now they have a brand new customer. ME! Thank you guys....and keep up the good work.... More
Great serive manager My service manager, Steve Sako, is very professional and kind to his customer. He treated my service appoint seriously, on time and explained the deta My service manager, Steve Sako, is very professional and kind to his customer. He treated my service appoint seriously, on time and explained the details of mechanical problem. He also helped to find out the discount I can get. I will recommend my friends to come to your service department for future car services. More
My experience was excellent with this dealer buying a NEW 2014 Sienna in Jan 2014. I decided the Model and trim, Sales Manager Kuldeep Brar was extraordinary, with out him I would have NOT walked out of t 2014 Sienna in Jan 2014. I decided the Model and trim, Sales Manager Kuldeep Brar was extraordinary, with out him I would have NOT walked out of the Dealer in 90minutes. All the deal took place in 1.5hrs can u believe it. I was very clear what I want, Kuldeep did not play around or beat around the bush to push me to buy unnecessary stuff. Happily walked out with a NEW Mini Van, thank you Kuldeep and the Finance Manager as well. Rajeev Kaza More
The Service Department at Fremont Toyota should change their name to the 'rude, we don't need you business department'. Hiring such conceited, monotone, unsmiling people such as James Miller whom I dealt their name to the 'rude, we don't need you business department'. Hiring such conceited, monotone, unsmiling people such as James Miller whom I dealt with shows their inability to understand that in this day of age being rude to customers will not go unheard of. I'm happy that I can share my experience here so that other owners of their beloved Toyotas should not have to be subjugated to such encounters when servicing their vehicles. James was confrontational, wanting to have the last word, and made me feel so small in front of other customers in his office only because I complained about waiting twenty minutes in order for someone just to talk to me. When I first went to go pickup my car after Fremont Toyota called me and told me that it's ready, I looked for the original advisor to help me out, but he was no where to be found. I was told to go and talk to James because he takes care of his co-worker's work when the other one isn't available, and so I simply asked him if he can get someone to get my car which had been there to get an oil change. He told me he'll page the original advisor and that he can't help me! I was confused because the manager told me that James would help me. Anyway, the original advisor never came in. I asked James to help me out because I've been there for twenty minutes now and the person he paged might have been gone for the day. This is when James unleashed on me as began treating me like I was a nobody since I was just there for an oil change. He ruined my weekend. Never again would I ever go back to this place. More
I bought two Toyotas (one mini van and one Prius) from that dealership and have been there for services since then. The service manager was/is very professional, courteous and give you the straight talk w that dealership and have been there for services since then. The service manager was/is very professional, courteous and give you the straight talk what you need and what can be put off until future service. No pushy or the phony "fear factor" type of salesmanship. I like that kind of service. We all have to earn a living. That dealership does just that., earn the trust of its customers to make a "living," so to speak. Give it a try and if possible, ask for Steve Sako, the service advisor. A very nice and helpful guy. More
During our visit to the show room, we never felt being under pressure to purchase a car. The sales people were very helpful. The price of the car was reasonable. The show room was clean. The color of cars under pressure to purchase a car. The sales people were very helpful. The price of the car was reasonable. The show room was clean. The color of cars in the show room were chosen in good taste. More