Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fremont Toyota
Fremont, CA
4,808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 6:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,808 reviews
February 06, 2017
air bag diagnostic I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came on r I got into an accident and the air bag light came on as a result. Insurance said I had to prove its because of the accident. Well let see it came on right after the accident so if it quacks it must of a duck. No just because I have never had a diagnostic of my car to compare too and the car they just service had the same problem. They told me its due to wear and tear and not from the car that ram into me. That was it no discussing all they care was I never got a diagnostic there and they did their lame job, end of discussion. DO NOT GO HERE IF YOU NEED A DIAGNOSTIC!!! And don't by Toyota Camry there is alot of complaints online about air bag suddenly lighting up. Check the reviews before you buy a camry, something i will NEVER do again. More
by chris, fustrated toyota owner
Employees Worked With
Don't remember
November 22, 2016
Get serviced here and get punctured for free!! The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happened 2 The guys here will poke your car tire and get some business to fix the tire or try to sell new tires by justifying it can't be fixed. This happened 2 times for me and these were exactly the same number of times I took my car to Fremont Toyota car service center. More
by Hary
Employees Worked With
Rachel
September 30, 2016
Don't waste your time or $$$ worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assi worst place ever I had an appointment with Fred Watson at 12noon I stood there till 1o'clock and no one showed up and when I tried asking for any assistance with any supervisor or manager they literally ignored me as if I wasn't even there and walked away and I had to go back home without any service. and don't ever ever speak to Rachel Ghiringhelli from Customer Relations she's very rude and will do her best to cut you while talking and will literally xxxx you off. More
by Zain M.
Employees Worked With
Rachel Ghiringhelli Customer Relations Manager
August 21, 2016
Even when you have a service appointment, you don’t. I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gla I needed 150,000-mile service and was rather surprised when I called in on Friday afternoon and was able to get an appointment for the next day. I gladly took them up on their offer and was given an appointment time. I was asked my name, what I needed to have done and was told to just show up at my appointment time. I showed up about 5-minutes before my appointment and was rather surprised to see a huge line. About 30 minutes go by and I was finally given a number for a representative to talk me about what I needed, at that time I was number 29 but I had an appointment and that did not include the people who just showed up nor the people who just filled out a form and left keys in the car before leaving. At the 50-minute mark I was finally approached by my new found friend the service representative, who proceed to get the info about my car and ask what service I needed, never mind I had already given all of this info to the person the day before. I explained what I needed again and then the upsell started. When I told him ALL I needed was the 150,000-mile service and did not need anything else. I think he apologized 6-times for being late and the process talking so long but I had an appointment (you could tell this was well rehearsed and said often). From start to finish the drop off of my car took an just a little over an hour, but I had an appointment. If I did this to one of my customers, I would be immediately fired - it just sad that in this day and age there is no more customer service and it has become the norm and accepted, but I had an appointment. I wish I could say this was my first bad experience with Fremont Toyota, but it is not and I should have learned from the first time to NEVER come back. More
by Never Again
Employees Worked With
Do not know his name.
July 18, 2016
Very bad sales experience I would give 0 stars if I could Dishonest, too pushy, not clear, try to trick you. Not clear about fees and lie about it I walked to this deale I would give 0 stars if I could Dishonest, too pushy, not clear, try to trick you. Not clear about fees and lie about it I walked to this dealership to look for a RAV4 with some specific options. I found what I was looking for. I asked them if I can get the same price offered by another dealer since they have the color that I'm looking for, same exact car and options as the other dealership overall, they did not explain for me the breakdown of fees. they told me that it's normal to have $2500 financing fees for 0% APR deal. They lied about checking the other car's specifications and informed me that it does not have navigation "but it did" and charged me $545 dollars extra for navigation. Worse part is after they give me the final price with all fees, they informed me that it was done for another car and they need to charge me $2000 extra for the car I want because the sales man did a small mistake I felt like the whole process is a bid spam, I called the other dealership to ask about the financing charges and navigation. they informed me nothing is financing charges if it's 0% APR and confirmed that the car has a full navigation system. when i told them I don't feel i was treated with respect and honestly and don't want to continue with this purchase. the salesman got so angry and start shouting at me. I never had such a bad experience in my life like this one ... never expected it from Toyota More
by Omar
Employees Worked With
none
May 12, 2016
Dishonest and Unprofessional The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. D The service department is always trying to upsell garbage services and not address actual problems that should have been covered under the warranty. Don’t go there and waste your time and money. More
by tbcamry
Employees Worked With
Addib
April 03, 2016
Highly unprofessional and disrespectful! So wanted to shop around, test drive and get $$ numbers for the new Prius 3 and Camry LE Hybrid. We were lucky that we got to try the cars with possib So wanted to shop around, test drive and get $$ numbers for the new Prius 3 and Camry LE Hybrid. We were lucky that we got to try the cars with possibly the nicest sale agent around, ALI. He was an absolute gentleman who was straightforward with us from the get go and we thought we might give him some business soon enough for his genuine behavior towards us. I should add that the guy had a terrible headache which you could see on his face and yet not for a second was he not attentive. Then came in his manager, AJ MOHABAT. A complete uncivilized xxxxxxxxx, who does exactly what you think sleazy salesmen do, treat you like you eat xxxx. From the beginning we knew he was a jerk when he kept going over questions to which he already had answers to. He never introduced himself nor asked our names. He came in like a savior and acted like we were begging for him to allow us to buy a car though actually he is just a nobody who has no negotiating power. He had to go multiple times to ask his boss as the numbers he kept bringing were pure garbage. This was what he told me when I asked him if Toyota has any loyalty programs for returning customers, "No, Toyota doesn't need loyalty programs as people will buy our cars anyways, there is always a waiting for our cars." He was trying to push a base Camry Hybrid to us for $37K ($32K after $5K trade in for our 2012 car ). When I said that number is too high, he offered a great discount to round it down to $35K. When I asked him if that's their final number, he said "Yes, but only for today. Tomorrow it might change." I told him that was obvious, but can he go down further to which he replied, " we can give you better discounts when you are serious about buying". Lol! At least he was not serious about selling. This guy single-handedly made sure we don't buy a car from here and make sure we inform our friends to avoid this place. Seriously, there is another Toyota dealership 5 min away from here on 880 South. To show how classy he is, when he realized he could not make a deal with us, he abruptly walked away. Best of luck to those who expect to be respected at this dealership. More
by Gary C
Employees Worked With
AJ MOHABAT
March 22, 2016
20,000 miles service maintenane Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manage Your maintenance service of my Camry 2015 is excellent. This is the fourth times I come to your service Dept. Steve Sako the assistant service manager who serve me is doing excellent job. not much talking but more action. , the service is on promise time and explain the result well. Than you More
by joseph Thung
Employees Worked With
Steve Sako and his team
July 31, 2015
Trickery Sales Tactics, Price increase after negotiations Very dishonest salesman as he tried every possible way to hide and deny the discrepancies in the numbers. Started with an email to their Internet team Very dishonest salesman as he tried every possible way to hide and deny the discrepancies in the numbers. Started with an email to their Internet team for a quote and never received a personal reply to any of them. Decided to call after a week of no response and got a so-so quote from two different ppl, the first being the Internet director who didn't seem to want to work with me. Finally decided to go in-person and met Internet sales manager Wahid. Seemed real nice, very genuine, didn't know a whole lot about the Camry Hybrid that I wanted (caught him making up some stuff, but didn't bother me), walked me through the lot and wasn't pushy at all. I knew exactly which car I wanted ahead of time as they were the only dealer in the bay with the color I want. I played dumb until we sat to talk numbers. He quoted me the same as the phone ppl, then reduced it by $500 saying its a Costco discount (now $25748). He claims its now $1500 under invoice in addition to the Toyota rebate. I only wanted to talk sales price as rebates aren't relevant when negotiating. Told him I'd sleep on it. Texted him the next day to see if he could go lower as I was quoted several hundred less at another dealership in a different color. He said he'd ask for an additional 100-200 off since its the end of the month. I asked for it in writing with the break down of taxes/fees and the $500 rebate. He said no prob but not til Friday (today) as he was on his way home. Received a text today with a quote of $401 more. No idea how he got that, asked him for a breakdown/purchase order. He refused citing its only if I bring it to my bank. I then asked him to explain and he said it's $200 less than his original quote. That's impossible as the math didn't add up and asked for a price sheet again. Finally i got it and it said SALES PRICE of 26149 instead of the original quote of 25748. I pointed it out and simply said it reflects invoice of $27248-1800. I said that doesn't equal 26149! He ignored it over and over citing its $200 less, then said the numbers seem inflated because the $500 rebate needs to be added on and taxed before taken off. That's the most ridiculous thing I've ever heard, all lies. I keep pointing him to the sales price on the sheet and ask he do the math, but refuses and says it is correct and the OTD price reflects it. So overall he is either math-challenged or is intentionally trying to con me into believing the numbers work. Avoid this dealership at all costs, not honest in any way and goes out of their way to trick their customers. Funny thing is that he knows I'm a banker yet he tries his best to pull one over me. See my yelp review and pics of the texts. More
by Scorpioneyes
Employees Worked With
Wahid Qadir
July 13, 2015
Lowest price I shopped for car at 6 locations. No one was able to beat their price. Wahed has provided an excellent service and explained pros and cons of all cars I shopped for car at 6 locations. No one was able to beat their price. Wahed has provided an excellent service and explained pros and cons of all cars. I'm truly amazed with the courteousness of tony Ramish and bought the car. More
by Rupesh
Employees Worked With
Wahed, tony and nick
