Fremont Toyota

Got what I was promised Simon provided clear answers to my questions and delivered on his promises; no games. We scheduled an appointment, we test drove the car I was interes Simon provided clear answers to my questions and delivered on his promises; no games. We scheduled an appointment, we test drove the car I was interested in, and were able to close the sale with no surprises throughout the process. Simon was courteous and respectful throughout the process and explained what he was doing. Such a refreshing experience. More

"Very good customer service and worth four and a half stars" We received very good customer service worth four and a half stars: 1. We were pushed to purchase additional services but that is the norm of all th We received very good customer service worth four and a half stars: 1. We were pushed to purchase additional services but that is the norm of all the car dealers. 2. When I drove the vehicle home I found out a tiny ding at the passenger door, the sale person referred me to a responsible staff but after calling her and left a message I have never received any response. And the ding is tiny so I can live with that. Other than that the service is very friendly, the environment very comfortable. Will come back again. More

I have received excellent service and price was reasonable. ken did the fastest and best to helping me out. I will Appreciate his help and service. Vicky wu reasonable. ken did the fastest and best to helping me out. I will Appreciate his help and service. Vicky wu More

Good experience and efficient. Very good customer service. I had an AC that required parts to be ordered, so took couple of extra days to fix. Phil kept me informed through this pro Very good customer service. I had an AC that required parts to be ordered, so took couple of extra days to fix. Phil kept me informed through this process nicely, had the required fixes done. Had a very good experience given the larger repair needed. More

It was a very pleasant experience in buying car, No need to haggle with the lowest price because you know their giving it to you already, plus no more hustle of being sold maintenance packages because it is to haggle with the lowest price because you know their giving it to you already, plus no more hustle of being sold maintenance packages because it is already included in the car price. More

Very good customer cervice We receiver very good customer service. I choose 4 stars and not 5 for the following reasons: 1. We were informed last minute (after we provided cas We receiver very good customer service. I choose 4 stars and not 5 for the following reasons: 1. We were informed last minute (after we provided cash payment) that the car does not have floor mats 2. We were pushed to purchased additional services 3. We were not informed that the car does not have a spare tire Overall though the service was great. They employees we interacted with were knowledgeable and very helpful. They made us feel comfortable. We are very inclined to use the same dealership in the future as well. More

The best customer service they help a lot and is fast and easy to buy a car with them to me excellent people thanks for everything easy to buy a car with them to me excellent people thanks for everything More

Timely, courteous, efficient service. From the arranging of the appointment to the car pick-up everything went smoothly. Both the recall repair and the 80K mile service were performed with From the arranging of the appointment to the car pick-up everything went smoothly. Both the recall repair and the 80K mile service were performed within the time planned, and I did get a phone call when the car was ready for pick-up. More

Appointment doesn't really matter My master warning light came on in my Tacoma so I made an appointment for 10:45am a couple days later which (was the first available). When I arrived My master warning light came on in my Tacoma so I made an appointment for 10:45am a couple days later which (was the first available). When I arrived I was in a three lane line about 3 cars back. They told me to wait in my car so I waited and waited and waited... the line finally started to move up one car and I asked what the hold up was since I had been there 30 minutes. I got a very dismissive "it's busy". I argued that my appointment time was long gone and what is the point of making one in the first place when I got another dismissive response..." holiday weekend". It was the Friday before the 4th of July during a pandemic. Again what is the purpose of an appointment?? I was about to make them back out the 4 cars behind me so I could leave when the service manager came out and from then on had great service. Steve Sako is great but up until then I wanted to scream. If Steve had not come out when he did and made the day better I would never go back. The person putting numbers on cars did a very poor job of directing traffic and communicating to those waiting. Don't take appointments if you are going to make everyone wait the same. Or come up with a better method. More

Good service and price Good service, friendly sales rep, friendly finance service. Good car quality and price. I would certainly recommend to other people. This was my sons Good service, friendly sales rep, friendly finance service. Good car quality and price. I would certainly recommend to other people. This was my sons first car and he is so happy More