Fremont Toyota

THROUGHOUT MY VISIT TO FREMONT TOYOTA SERVICES,ONE OF THE EMPLOYEES DIDN'T GIVE MY THE EXACT INFORMATION ABOUT MY EXTENDED WARRANTY WAS ABOUT TO EXPIRE, THAT WAS THE FIRST LIE. I LATER LEARNED THAT THIS WAS EMPLOYEES DIDN'T GIVE MY THE EXACT INFORMATION ABOUT MY EXTENDED WARRANTY WAS ABOUT TO EXPIRE, THAT WAS THE FIRST LIE. I LATER LEARNED THAT THIS WAS NOT TRUE AND REALLY EXPIRES IN THE YEAR OF 2011. THROUGH OUT MY SERVICE, I NOTICED THAT THERE WAS A DENT THAT WAS PAINTED OVER PAINT IN MY VEHICLE. AND OF COURSE THEY TRIED TO DENY BUT I KNEW IT WAS THEM. THAT WAS THE SECOND LIE. I TOOK MY VEHICLE BACK TO COMPLAIN THAT MY BACK DOOR WAS COMING UP WAY TOO FAST AND ONE OF MY CHILDREN MIGHT GET HURT.THE SERVICE GUY SAID THEY DIDN'T DO NOTHING TO THE BACK DOOR BUT THEY DID. THAT'S THE THIRD LIE. I SPOKE WITH HIS MANAGER AND EVERYTHING CAME OUT THAT THEY DID REPLACE THE SHOCKS IN THE BACK OF THE DOOR WITH THE INCORRECT ONES. AND ADMITTED THAT THEY WERE THE ONES TO CAUSE THE DAMAGE IN MY VEHICLE. I TOLD THE MANAGER THAT I DIDN'T WANT TO DEAL WITH THE SERVICE GUY THAT WAS ATTENDING ME AT FIRST AND THE MANAGER OFFERED THAT HE COULD ASSIST ME THOUGH OUT MY SERVICES OF MY VEHICLE. THEY WERE GOING TO CHECK A LEAK IN THE TRANSMISSION AND THEY WOULD CONTACT ME WHEN THEIR JOB IS COMPLETED. IT TOOK THEM ABOUT TWO WEEKS. I ONLY GOT THREE CALLS WITHIN THE TIME SPAND. THEY WERE NICE TO PROVIDE US WITH A VEHICLE ONLY TO DEMAND BACK THEIR VEHICLE BEFORE WE PICKED UP OUR VEHICLE. EVEN, THEY WENT TO MY OFFICE TO PICK UP THE RENTAL CAR. I WAS STRANDED THERE WITH NO ONE TO TAKE ME TO FREMONT TOYOTA WHICH PERSONALLY I THINK IS REALLY UNPROFESSIONAL OF TOYOTA. More

Lies, lies and more lies. Nothing written or said was true. The trip there was a total waste of time. I don't know how this place is still in business!! You see, I applied online for a loan. When I true. The trip there was a total waste of time. I don't know how this place is still in business!! You see, I applied online for a loan. When I spoke with Anita (the finance specialist), she assured me everything was in order and even gave me an approval number. Included in the bait was: 30 days if needed for any down payment and the lender would start payments in mid March on the car of my choice. Wow!!!! All was B.S.!!! The used car I wanted was perfect for my budget. I test drove it and knew this was the car for me. Sadly though, Anita could not get me financing on the car I wanted. It had too many miles on it....wouldn't I care to look at the other cars she had already mentioned? Ironically folks, these cars and their mileage were comparable to the car I wanted. It's just that the one I had picked out was about 4-5 thousand dollars less!!! I thanked Miss Anita for her time and left Fremont Toyota with my approval number in my hand and placed it in their garbage can...which is much nicer than what I thought of doing with it!!!!! Don't shop there.....unless you're looking for a guaranteed disappointment. More

The sales person press me very hard about buing the car right now and he offered very hight price. All was OK untill my question: "Can you give me the invoce"? He said: "I can not give you the invoice", t right now and he offered very hight price. All was OK untill my question: "Can you give me the invoce"? He said: "I can not give you the invoice", then turned around and tried to go away. I asked him about his manager. He brought me to his manager. Manager said that he can get me the invoice but the price is final and I am wasting my time. If you wanted to be high pressed and did not know the real price of the car, you can go to this dillership. I strongly recomend to find another place. More

On Dec 2008, I went to Fremont Toyota dealer to purchase a certified used car and this turned out to be a nightmare, I've been to Mercedes dealers many times and never experienced such problems. This report a certified used car and this turned out to be a nightmare, I've been to Mercedes dealers many times and never experienced such problems. This report is for consumers to be AWAY from Fremont Toyota (located at 5851 Cushing Parkway, Fremont, CA 94538) as you could loose your life if you purchased the car there. A . Fraudulent representation on 160 point assurance certified used car: Vehicle does NOT pass 160-Point Quality Assurance Inspection I purchased a certified used Toyota car on 12/22/2008(with mileage about 32500) The certified car should pass 160-Point Quality Assurance Inspection Between on 12/22/2009 and 1/1/2009 ( 1 and 6 days after the purchase), I find the following problems on the car, these problems indicate that the car HAS NOT gone through the complete 160-Point Quality Assurance Inspection at all and could cause life threatening problems while driving. 1. Front and rear tire valve are both leaking and missing valve sensor. The rear right tire valve was leaking on 12/23/2008 and the ABC brake sensor was on so I drove the car to the service department on 12/24/2008. They claim they fixed the problem and also checked all the other tires and make sure they are working. 2. On 1/1/2009, the front right tire was leaking again and the ABC brake sensor was NOT on (I have the mechanic report to prove that). This caused disaster on 1/1/2009 trip. The complete front tile flatted because of valve leaking and no indicator of the leaking. I was on high way 5 to Las Vegas (at 80 miles/hour), and a person found our flat tire when we were at break at Lost Hill.(fortunately we exit highway 5 for a break) At the time, the front right tire was completely flat and we did not know how and where we can repair the tire. We called the Toyota towing service and the car was towed to the nearby tire repair shop. The complete repair report was enclosed with this letter. This disaster cause panic and tremendous delay on my trip. If the tire was not found out to be flat in time, we could lose all of our life! Please be aware the potential damage it could cause due to dealer's fraudulent sale! Thereafter on the trip, we have to stop for every 100 miles to check whether there is any other leaks or safety problems. 3. ABC brake system tire pressure indicator does not work. This is why there is no tire leaking indicator on 1/1/2009. 4. CD system not working at all. Radio has sizzling noise when driving speed is more than 20 miles/hour , basically you can not hear radio when driving. 5. Driver pillar is breaking. Indicating frame has been damaged. 6. Driver bottom seat plastic is breaking. Indicating frame has been damaged. --- this indicates that the vehicle could have some hidden history such as prior accident. The broken interior is not normal to a 30K mile car. I have never seen such things in my 10+ years driving history. 7. When the van is on, you can hear wired van noise. 8. Second key remote control does not work. Can not lock/ unlock the car. 9. Windows shelf internal crack, not caused by external break, but caused by frame pressure. 10. Please note that you failed to disclose to me that you get commission from the Phantom Foot sale of $249. This failure to declaration is against the law and subject to $1000 additional penalty. 11. On Jan 1st, I paid $125 towing fee due the complete flat tire, Cross Country Motor plus only reimburse me $100 , saying there is $100 cap on road side server, this $100 cap is NOT mentioned in the contract. The contract says 100% re reimbursement of the road side service. Here the dealership break the contract again. B. Fraudulent representation on warranty plan: I was told by sales manager Jose Aguilar and Rebecca Chung that 7-year/100,000-mile Limited Power train Warranty starts from the date of my purchase where in fact it starts from original date of first use when purchased as new- that is 3/11/2005 C. Management expulsion of the sales and finance team: On Jan 3rd 2009 , when I was back from the trip and called the sales and finance manager who sold me the car, both of them were said already fired by the dealer. This expulsion of the fraudulent sales and finance team indicated the dealership could have many more fraudulent cases like this, and their expulsion of the employee is one way to get way witness in the court trial. More

On Saturday, June 27th, I purchased a 2010 Toyota Corolla. They had approved a $1,000 discount for being a new college graduate. I signed the contract and went on my way. About three days after my pu Corolla. They had approved a $1,000 discount for being a new college graduate. I signed the contract and went on my way. About three days after my purchase, I received a call from Bill La saying that they had made a mistake with the APR they had approved for me. They originally gave me a 3.9% APR, but he said that it was supposed to be 2.9% because the 3.9% was for Camrys and not Toyotas. I agreed to go to the dealership that evening to re-sign the contract. About 3 weeks later, I got a call from Bill La, Finance Manager, saying that they made a mistake by granting me the $1,000 discount but later learning that I had past the cut-off date for eligibility for the college grad discount. Sales Manager, Michale Shannon, had given us the $1,000 discount. We were also working with Leo Alansalon. Rightfully, I disagreed to re-sign the contract because they had already granted me the discount and should not have approved it in the first place. I asked him to take the matter with his boss and any other appropriate party to resolve the issue. He said he would call me back. Two weeks had passed without a phone call, and he called back insisting that I return the car and that it was too late to re-sign the contract. I had stated that I was waiting for them to call back to tell me if they can work anything out because of their mistake, and he stated that it was too late and that he felt uncomfortable going through with this deal and any other deal even though they were the ones who mistakenly gave me the discount. More

I made call to make sure the news paper ad special sales for camry is still available. They told me it is still available. I drove 30 miles to there and a sales lady worked with me spending more than 30 mi for camry is still available. They told me it is still available. I drove 30 miles to there and a sales lady worked with me spending more than 30 minutes to locate the car with matching VIN number that listed in the news paper for sales. I completed all the paper work to acquire that car, then the sales lady told me that they will not sell this car to me at the news paper ad price. First they told me that car was sold. Then they told me if I pay a little bit more than $3000 more, then I can have that car. I simply just walked away. This Fremont Auto Mall Toyota dealer does not have integrity to be business. More

I was very satisfied with the performance. Hal Lawrence did a great job. The employees are very friendly and helpful from service department to customer service. I would recommend Fremont Toyota for sales did a great job. The employees are very friendly and helpful from service department to customer service. I would recommend Fremont Toyota for sales and services. More

Did a great job - very helpful. The service staff is first rate. If you are looking for a Toyota Service Department, this is the one. Thank you Fremont Toyota Scion! first rate. If you are looking for a Toyota Service Department, this is the one. Thank you Fremont Toyota Scion! More

i am a shop owner. recently my customer with a 2002 rav4 had a transmission problem. i perform a test drive, and whenever i shifted from P-R, the transission would slam into gear and i would get harsh shif had a transmission problem. i perform a test drive, and whenever i shifted from P-R, the transission would slam into gear and i would get harsh shifting. i perform my checkout and came to the conclusion she needed an automatic transmission right after i drained the transmission pan and found metal shavings. did my research and found that the best way was to go with a toyota rebuilt with the 12 months unlimited mile warrany. installed the transmssion, started the vehicle and i would notice just shifting from P-R that the rebuilt transmission i installed slammed into gear more harsh than my old one. at this point, i havent put any miles on the vehicle just sitting in my shop and going from P-R. called FREMONT TOYOTA and told them the problem. i asked them if they could send me another transmission because i got a bad rebuilt unit, and was told any warranty work, they have to checkout first. got the car to them, few days passed. steve (service advisor) called me and told me that because i replaced the automatic transmission without changing the ecu also, that the ecu caused the transmission to go bad. i told him he was full of s..t. i said how can a ecu cause a transmission to go bad just from shifting it from P-R with no miles on it. i never even let the vehicle leave the shop, nor has the customer driven it yet. i told him that we dont live in a perfect world and it is possible for me to have gotten a bad unit. he stuck with his findings from his mechanic and told me that the warranty was void because the ecu was not replaced and my customer had to buy another transmission. wat i didnt tell him was that why didnt toyota parts notify me of the ecu's burning out these transmission if they are such a problem. ive been working on cars for over 15 yrs and not once have i have seen this problem or heard such a thing from this service advisor. he agreed the transmission was bad, but stuck with the ecu being the culprit. we spoke over the phone and still nothing is resolved. my next step is to call TOYOTA CORP. and the BBB if need be. when i delivered the car, just watching this service advisor at work made me wonder about this person. it seemed like he had no clue of what is going on around him. no wonder this FREMONT TOYOTA DEALERSHIP has such BAD CUSTOMER RATING. O, AND YES, THE MAJORITY OF MY CUSTOMERS DO TELL ME OF THE SAME EXPERIENCES AS I HAVE DEALT WITH AND THAT IS WHY THEY BRING THEIR TOYOTA'S TO MY SHOP....VERY BAD CUSTOMER SERVICE!!!!THIS ALSO GOES FOR THERE SALES DEPT. TO AS TOLD BY MY CUSTOMERS!!!!AVOID FREMONT TOYOTA AT ALL COST!!!! More

I made a mistake of buying prepaid maintenance. There is a difference in what they claim as the standard service and what the prepaid maintenance provides, so it is not worth it. Additionally, what is suppo a difference in what they claim as the standard service and what the prepaid maintenance provides, so it is not worth it. Additionally, what is supposed to be done with prepaid service was also not done. I was told that I need to pay for services which is supposed to be covered. I was also told to perform "recommended" services which were unnecessary. When I got the car back, I was told that there was something else that was wrong with the car and I had to buy additional services. I had checked it a couple of weeks back and also from the nature of the damage it was clear that this would not happen during normal use of the car. More