Fremont Toyota

Service was done very promptly and its was soothing experience. I was also advised what to save for Next service experience. I was also advised what to save for Next service More

Lady Maria has very great experience and knowledge with great supporting without doubt, the BEST saleswomen great supporting without doubt, the BEST saleswomen More

Maria is very caring and honest. She understood my need and helped me figured out the best option for my car maintenance. She broke the tradition perception of dealership is always j She understood my need and helped me figured out the best option for my car maintenance. She broke the tradition perception of dealership is always just business and overpriced. she puts herself into my shoes, gives me honest feedback and takes care of my needs. I can trust her judgement and suggestion . I really appreciate her help! ~Gladys Ho More

Great, wonderful associates and Awesome work for my car. Thank you for giving my car good service. I really appreciate it. Thank you for giving my car good service. I really appreciate it. More

La señora Maria nos atendió muy amable y rápido también lavo la camioneta. Muchas gracias Maria. lavo la camioneta. Muchas gracias Maria. More

The service and service advisor were good. But the only concern was that they didn’t done the car wash and cleanings properly. Hope you guys will work on it. Thanks But the only concern was that they didn’t done the car wash and cleanings properly. Hope you guys will work on it. Thanks More

Absolute worst dealership experience of my life! After my wife and I dropped our brand-new 2024 Toyota Corolla for it’s first maintenance appointment a Toyota employee parked our car inappropriately After my wife and I dropped our brand-new 2024 Toyota Corolla for it’s first maintenance appointment a Toyota employee parked our car inappropriately and dangerously in non-parking space along the three one-way service lanes despite numerous open and safe spots available in the adjacent parking lot. As my wife backed out slowly and carefully a tow truck driver—unsafely allowed in the service lanes—backed a towed car more than 25 feet into our car crushing the back driver-side door and sending shattered glass throughout the car’s interior. Damage caused is more than $6,000. The most insulting and unbelievable aspect was that not a single Toyota employee of more than ten even asked my wife if she was hurt or needed help. They just stood there more than 20 yards away taking turns staring, talking, or as one employee did, finding amusement in what happened. The only advice was that they’re not responsible and we should call the police. The tow truck company would not provide their insurance information or give any names. The driver left as he had another pickup they were late for. Four days later and despite the clear errors and unsafe SOP’s this Fremont Toyota staff and dealership follow, and our repeated calls—some dealing with very rude and uncompassionate employees—we have yet to have any return call from executive management that was away at a conference that day. And after purchasing five Toyotas in 20 years, we will NOT recommend Fremont Toyota or go there for any purchase nor servicing under the current franchise ownership ever again. I am deeply grateful my wife did not need medical attention as I can only imagine where our family would be as a result of these indolent bystanders. More

I brought my car in for service and left it there for about an hour. Upon picking up my car I noticed that my tire had damage to it. They had scrapped one of my rims. I’ve contacted the service team 4 ti about an hour. Upon picking up my car I noticed that my tire had damage to it. They had scrapped one of my rims. I’ve contacted the service team 4 times and I am yet to hear back from them. I was told to expect a call next day in the morning and have not received any communication from Toyota. Very disappointed and truly frustrated that this has not been addressed More

My service advisor was nice and friendly. Overall the service was pleasant and quick. I was able to check in and check out the car quickly. Overall the service was pleasant and quick. I was able to check in and check out the car quickly. More

I called to schedule an appointment because my car has a recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to chec recall notification but the dealership transferred me 7 times. First, operator to service then service rep said, I will transfer you to Parts to check if they have the parts. When I talked to parts, the person who answered said, how can I assist? I said I have a recall notification and he immediately said you have to talk to service and transferred me. The person who answered said, this is rental. I explained that I’ve been transferred around but all I need is to get scheduled for a recall issue on my Toyota Tacoma. I got transferred back to the operator. I said, service please. While in the process of getting transferred, someone answered then put me back on hold. Finally, someone answered and I said again for the nth time service please. When someone picked up the call, I said look I’ve been transferred 7 times can I please get a schedule to fix the recall issue? The lady asked if I checked with parts and I said no because I was immediately transferred to another department. I asked, why is it my job to find out if there’s parts available for a recall I got a text message and a letter for? I insisted to get a schedule the next day- Saturday since I don’t have work. She did schedule me but that whole experience was such a bad customer experience. I hope Toyota Fremont can fix this issue because it’s not acceptable to be transferred multiple times and to be asked to verify if the part for the recall is available. If a car company has a recall notification to customers, isn’t it the job of the dealership to make sure everything is available so customers can have a seamless experience? More