Fremont Toyota

Service took forever, alert on dashboard not reset I arrived for my 945 appointment at 930 - I then stood and waited for someone to come assist me for nearly 15 minutes. The issue wasn't being ignored I arrived for my 945 appointment at 930 - I then stood and waited for someone to come assist me for nearly 15 minutes. The issue wasn't being ignored in the driveway - but more so that another customer pulled up 10 minutes after me and was immediately assisted! Then when my paperwork is finally processed - I am asked to SIGN with a pen that has been touched by everyone in the middle of this pandemic. I watched techs get in and out of different cars with the same gloves on, so are the gloves just for their protection or are they supposed to be also trying to keep our cars sterile? Instead of spreading germs from car to car. I had to call three times to see if the tire rotation service which was going to take "Max and hour and 50 minutes" has been completed after almost three hours. Very disappointing! More

Great customer service and thank you for always taking care of my Highlander. I will definitely come back & refer friends & family to Fremont Toyota. Thank you! care of my Highlander. I will definitely come back & refer friends & family to Fremont Toyota. Thank you! More

great customer service Phillip was great and Crystal (Krystal?) who confirmed my appointment was patient, friendly and knowledgeable; she answered all my questions and I app Phillip was great and Crystal (Krystal?) who confirmed my appointment was patient, friendly and knowledgeable; she answered all my questions and I appreciated her kindness. Unfortunately, after our family only buying Toyota's for years and telling friends and colleagues how satisfied we were with the cars and service, we probably will no longer do so because of the company's decision to exit the California (& formerly U.S.A) standards for pollution control. We wish this wasn't the case and we are disappointed in this reckless decision. More

Nice friendly customer representative, on times service delivered, and clean complimentary car wash which very needed since I don’t wash my car often well done I will be back again delivered, and clean complimentary car wash which very needed since I don’t wash my car often well done I will be back again More

Fremont Toyota is awesome! I service 3 cars there in 4 years and always received great service. This time they serviced two of my cars in the last few days. Steve Sako did an ex I service 3 cars there in 4 years and always received great service. This time they serviced two of my cars in the last few days. Steve Sako did an excellent job informing me about service my cars needed. Very nice person to work with. Thank you Steve, and thank you Toyota for the service and for being there and make it look like normal time during this difficult time… More

Thank you for being open during this time. Really appreciate all that was done to make sure my car is running well. Thank you again. appreciate all that was done to make sure my car is running well. Thank you again. More

Excellent staff and service! Very good in explaining reasonable car problem and what is needed to resolve the problem, Factory recommended maintenance is met on time, avoiding lap Very good in explaining reasonable car problem and what is needed to resolve the problem, Factory recommended maintenance is met on time, avoiding lapses at a reasonable timely manner.Steve is our contact person who is very professional, More

Excellent service from start to finish I received a reminder call to schedule an oil change for my vehicle. The person was cordial and scheduled me for next week. The day before my appoin I received a reminder call to schedule an oil change for my vehicle. The person was cordial and scheduled me for next week. The day before my appointment, a person called to remind me of my appointment. I asked if I can bring the car in at 11am instead of 1pm. The reply was yes. I brought my vehicle in at 11:00. I was greeted warmly and instructed to wait in my vehicle and a service advisor would talk to me. I waited a few minutes and the service advisor was friendly and asked what I needed. My oil change was completed in less than an hour. Everybody I met that day treated me as would treat them: with respect and honesty. More

Everyone was great! I always go to Fremont Toyota and they have always been good to me. I purchased my car there and have gone there regularly for maintenance. Zero pro I always go to Fremont Toyota and they have always been good to me. I purchased my car there and have gone there regularly for maintenance. Zero problems. More

Horrible time at Fremont Toyota. Technician was very rude! Service manager was no better. Terrible service this time. Damaged my rim. Left car hood open. rude! Service manager was no better. Terrible service this time. Damaged my rim. Left car hood open. More