Fremont Toyota

I bought my brand-new car at this dealer back in 2012 and have been doing my ongoing services here as well. Recently, I brought it to the service center to address a creaking noise coming somewhere from the have been doing my ongoing services here as well. Recently, I brought it to the service center to address a creaking noise coming somewhere from the driver's side while accelerating from a complete stop. After keeping the car for 2 days at the service center for diagnosis, I was told on the phone that it was due to some loose bolts underneath and everything has been tightened and fixed. In parallel, the service advisor also did not lose an opportunity to do additional business by suggesting the replacement of an aging water pump which could leak or develop issues very soon. Even though I wasn’t very happy with my unforeseen charges as I didn’t come for this issue, I took the advice and trusted the service advisor to avoid any future issues with the car by shelling out an extra $900 for the water pump/labor charges on top of diagnosis cost of the sound issue of $200. After going down to pick up the car and doing a quick test drive with the technician, I was very disappointed to learn that the sound issue still persisted. Apparently, it seems rather than prioritizing finding the root cause of the sound issue, they spent time finding a non-existent issue to sell parts and labor and scared me of future complications of not doing it right away. To my sorrow on highlighting no change in the original problem reported and having spent $1000 already on a non-issue, the advisor seemed to have some mercy on my helplessness and asked me to bring the car again after a few days for another round of detailed diagnosis - this tells me for sure that their initial diagnosis was absolutely lame and a non-starter. After a few days, I was told on the phone by the advisor that the diagnosis came out as a shock absorber issue and the replacement would cost around $2K+ (including parts and labor), but parts are out of stock and need to be ordered. Since I really wanted to get rid of the annoying sound and having spent money already on a non-issue, I half-heartedly said yes to move forward with shock replacement. After a couple of days, I was asked to pick up the car and told that everything has been fixed. This time around I was very confident that the sound should have gone away, but unfortunately it wasn’t to my wildest surprise. Now, I was getting impatient and asked the advisor to get a senior person to look at the issue. I test drove with a senior person explaining the issue again. After coming back to the service center, he consulted with the advisor to understand the overall situation and asked me to bring the car again (the third time) and requested to leave it for couple more days for further analysis. Now, you can imagine the level of patience I was trying to hold, the frustration of dealing with such an incompetent service team, and the money spent - almost $3K in total. After leaving the car for a couple more days (third time) at the service center, I was told that all parts underneath were taken out, examined, and retightened - but they are not able to fix it completely as they believe that the sound is “probably related to body creek” and should be addressed by a body shop. Yes, now their attempt is to move the issue outside the purview of their capabilities/responsibilities and eventually get me out of their face. Needless to say that I was feeling terrible about wasting my hard-earned money (2K+) on parts/labor because of the wrong diagnosis and utter incompetence of service technicians at an “authorized Toyota service center”. At this point, I’m not sure what I should be doing next as the sound is much louder than before and should I be even going to a body shop and spending more money? I left the service center with a broken heart, and yes, I’m thinking of taking up the matter directly with Toyota HQ giving details of my ordeal with their so-called “certified” service center in Fremont. I also feel that service people at this dealership are either not good or experienced people are not put on the job in the beginning to diagnose the root cause of some complex issue like this. I’m not trying to generalize that all service centers out there are bad, but I strongly feel that most of these certified service centers are constantly on the run to train their advisors and technician to sell more parts and labor to their customers rather than providing honest and accurate root cause of the issue, earn trust and loyalty of their customers to get repeat business. Finally, one of the lessons I learned from this is that you should avoid going to an authorized service dealer once your vehicle warranty period is over, and should look for a good and trusted third-party service technician for your vehicle needs to save your hard-earned money. More

Excellent service, done on time, no surprises. This is the reason I bring my Toyotas to Fremont Toyota. This is the reason I bring my Toyotas to Fremont Toyota. More

Good service from Ramiro Orozco as usual. Prompt service and good price. Will visit again. Prompt service and good price. Will visit again. More

Friendly adviser provided good services and recommendations based on my car mileage and usage conditions. recommendations based on my car mileage and usage conditions. More

Steve S. is a great Service Agent. Helps me maintain my car in tip top shape. Never pushy or tries to sell unnecessary maintenance. Dealership is clean and is a great Service Agent. Helps me maintain my car in tip top shape. Never pushy or tries to sell unnecessary maintenance. Dealership is clean and well maintained. Large waiting area. More

Mark was very easy to communicate vis email or text. He got a very fair deal so very happy He got a very fair deal so very happy More

Service was good but took too long for a maintenance check with oil change. 2 hours wait for this service was longer than my other maintenance visits at the Magnussen Toyota in Palo Alto. check with oil change. 2 hours wait for this service was longer than my other maintenance visits at the Magnussen Toyota in Palo Alto. More

Maria Castillo is the best service advisor! Always extremely helpful and explains what you car needs are! Always extremely helpful and explains what you car needs are! More

Ramiro Orozco has been our service manager since we bought our Toyota Camera Hybrid in 2014. We have always gotten outstanding service, trustworthy advice, and prompt follow-up. I would definitely re bought our Toyota Camera Hybrid in 2014. We have always gotten outstanding service, trustworthy advice, and prompt follow-up. I would definitely recommend Fremont Toyota to my friends. More

Good work and swift response . Met the needs of the services. Pat did a great job. Thanks Met the needs of the services. Pat did a great job. Thanks More