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Fremont Toyota

Fremont, CA

4.6
4,561 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 4,561 reviews

October 21, 2020

Found the car we wanted with Simon's help -- Simon was friendly and patient and a pleasure to work with. However we were very unimpressed with paperwork guy: when we balked at signing the arbitration clau More

by Styg
Friendliness
Price
Recommend Dealer
No
Employees Worked With
5 stars for Simon
Oct 29, 2020 -

Fremont Toyota responded

We appreciate you taking the time to share this feedback with our team. It's great to hear that you found that Simon provided friendly and quality service, however, we're certainly disappointed that we were unable to maintain that quality through theh duration of your experience. If you'd like to discuss this further, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you!

Oct 29, 2020 -

Styg responded

Mark is welcome to contact me if he wishes to discuss (just leave another note here, then I'll reach out). But the only way to make this right would be to modify the sales contract to remove the arbitration clause, since I was pushed into signing it against my better judgment.

October 19, 2020

Very satisfied with dealership and Veer (salesperson). Found the truck that I was looking for, reasonable price, pleasure to work with Veer and finance staff. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veer Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Fremont Toyota responded

Thanks for taking the time to let us know how we are doing, Mark! We are delighted to hear that Veer helped in giving you such a great car buying experience with us! Please let us know how we can help again in the future, and enjoy your new car!

October 19, 2020

This dealership provided exceptional service by having my car ready when they said. Service person was very nice and kind. My car runs smoothly and I feel confident enough to go on a road trip. More

by MURPHY8328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Oct 21, 2020 -

Fremont Toyota responded

Thank you for telling us how we are doing! We are so glad to hear that your enjoyed your recent visit. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

Oct 21, 2020 -

MURPHY8328 responded

Thank you, Cathy

October 19, 2020

Good price, David was an excellent sales person.Process Good price, David was an excellent sales person. Process was long. We felt like the trade in offer wasn’t honest. Financing for cash purchase was More

by STOTLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAVID AMER, Fahim Ahmad
Oct 29, 2020 -

Fremont Toyota responded

Thank you for sharing this feedback with our team. Given that our team holds customer service in such high regards, we regret hearing that you think we missed that mark during your buying process. We would appreciate an opportunity to discuss this further. Please feel free to contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

October 18, 2020

Got tired replaced. And brakes. Was a bit disappointed they didn’t even wash the tires or rims. Still had white goo all over the sidewalls if the tires and rims. I truthfully expected more. Had all, every More

by SILVAJOSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Oct 19, 2020 -

Fremont Toyota responded

Thank you for taking the time to provide this feedback to us. We are disappointed to hear that your service experience did not exceed your expectations. We take your feedback very seriously and will use it to improve future services. We appreciate your business and hope to have the opportunity to work with you again!

Oct 19, 2020 -

SILVAJOSH responded

Just want to stress, the service manager was great. All the service managers I have had there, have been great and informative. Just bummed on the cleanliness aspect.

October 18, 2020

Ritchell has been very helpful and accommodating, she caters to the needs of the client and not just to sell a product. I'm so glad that she was the one who has assisted me in buying my car! More

by adinavs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ritchell Garganera
Oct 19, 2020 -

Fremont Toyota responded

We are thrilled to hear that you enjoyed working with Ritchell and that she was able to help you find the perfect car for you! We appreciate you taking the time to share this feedback and rate your experience. If there is anything else we can help with, please let us know!

October 16, 2020

Had a good experience at Toyota Fremont Service Department with my advisor Ramiro. Usually advisors look at the screen and try to push services on you, but with Ramiro, he pointed out wear on my ti More

by ER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramiro Orozco
Oct 19, 2020 -

Fremont Toyota responded

Thank you for taking the time to leave this review! We are so happy to hear that Ramiro was able to get your tires taken care of. We truly appreciate your business and hope to have the opportunity to work with you again soon!

October 16, 2020

I feel really happy with my Toyota because the team Toyota help me like a family member of Toyota. Thank you very much for what you doing for me. More

by MARTINMARTINEZ346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Taguinod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Fremont Toyota responded

Thank you for the excellent rating and feedback! We are so happy to have you as part of the Toyota family! If there is anything else we can help with, please let us know!

October 15, 2020

Wish the a/c was checked for leaks since it was fixed under warranty last time but I purchased 10 year extended warranty from Toyota corporate so we have peace of mind. We bought suv brand new cash 2017 More

by HAROLDVIADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Orozko wonderful person
Oct 16, 2020 -

Fremont Toyota responded

Thank you so much for your review! We appreciate your feedback and will use this to continue to better our service and to make your next visit even better! We appreciate your business and look forward to seeing you again!

October 15, 2020

I got the service I needed For my Car. They were friendly and courteous and everything went perfectly. Thanks. I appreciate you being there. Excellent. More

by DLOLY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 16, 2020 -

Fremont Toyota responded

That's great to hear! Thank you so much for your feedback! We couldn't be happier to hear that you had such a great visit with us and look forward to seeing you again soon!

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