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Fremont Toyota

Fremont, CA

4.6
4,566 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 4,566 reviews

November 16, 2020

Service department is unprofessional Took my new car Service department is unprofessional Took my new car that that bought from Fremont to them for service the original service was busy and the other s More

by Mansoor Haidari
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Nov 17, 2020 -

Fremont Toyota responded

Thank you for the review, Mansoor. Given that our team aims to provide the best possible customer service for every customer, we regret that we may have inconvenienced you in any manner. We would like to discuss this matter in further detail and work to earn back your trust. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimii@fremonttoyota.com.

November 16, 2020

Kourosh was in excellent sales person since I call he give me all the attention and answer to all my questions and concerns. I’m Very happy!! More

by anaramirezgaeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kourosh Ehsani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Nov 16, 2020 -

Fremont Toyota responded

That's fantastic to hear. Thank you for taking the time to provide this wonderful feedback on your visit with Kourosh. We are so glad that he was so well accommodating. Thank you also for choosing Fremont Toyota, and we'll be sure to share this feedback with Kourosh and management.

November 15, 2020

The purpose of the visit was to get service for our Toyota Camry. While the toyrus in service visit Michael Prak along with Tan The sales person. I always had great service with Michael Prak and team. More

by BUNNTHEARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tan Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Prak
Nov 16, 2020 -

Fremont Toyota responded

Congratulations on your beautiful 2021 RAV4. We are so glad to hear of your repeated great service with Michael, and we'll be sure to share this feedback with him. Thank you for choosing and continuing to choose Fremont Toyota. Enjoy your new vehicle, and feel free to reach out to our team for any future services or questions.

November 13, 2020

As per covid cleanliness , service rep just handed me his pen that was not sanitized. Also a customer sitting in waiting area was not wearing a a mask and not one Toyota employee said anything to him. Also n More

by TKELLEY125
Customer Service
Recommend Dealer
Yes
Employees Worked With
Didn’t get employees name
Nov 18, 2020 -

Fremont Toyota responded

Thank you for sharing your feedback and bringing this to our attention. Our team truly cares about the health and safety of our customers and staff. With that said, we take the COVID protocols very seriously and would appreciate further discussing your comments with you. Please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

November 13, 2020

amazing staff!!! would refer all my family here!! Matt the sales person and I think is name was Fawad in finance was amazing to work with!! thank you guys for the great experience !! More

by MARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Najib Razawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Fremont Toyota responded

Thank you so much! We truly appreciate your business and recommendations. We'll be sure to share this feedback with the management team. Thank you, Mark, for choosing Fremont Toyota. Take care.

November 12, 2020

Pasha was amazing! He was very patient and made sure we found the perfect car. He worked very hard to get us the best deal and stayed late with us. Make sure you request for him! More

by prietolara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pasha (PJ) Alimohammadi
Nov 13, 2020 -

Fremont Toyota responded

Thank you so much for the review and recommendation for Pasha! We're glad he was able to provide you with an amazing buying experience and put you in a position to get the best deal on the perfect car. We appreciate you choosing to work with our team and we hope you enjoy!

November 12, 2020

The service advisor had a bad attitude to begin with, wasn't nice at all. He didn't let me know how my car was doing, if everything was ok etc. They didn't wash my car. They have always washed it except More

by Toyota
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Khan, Reza
Nov 13, 2020 -

Fremont Toyota responded

Thank you for sharing this feedback with our team. Please know our goal is to leave every customer we work with satisfied with their experience on the basis of quality customer service, so we’re disappointed to hear you think we may have missed the mark during your experience. We would like to further discuss your comments and identify what we can do to provide a better overall experience moving forward. At your convenience, please contact our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com.

November 11, 2020

I leased my 2021 Rav4 model from Veer. His Quoted pricing was excellent and no other dealers were even close to matching it. He took the time to explain the process and helped me walk through an excellent fi More

by SHOBHITSHARMA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veer Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Fremont Toyota responded

Thanks for taking the time to let us know how we are doing! We're happy to hear that Veer was helpful during your recent visit. He is a great asset to our team and was more than happy to help. We are disappointed to hear of the confusion in Finance, but we appreciate you letting us know. Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. Thank you for your business and we hope to see you again soon!

November 10, 2020

Idiot and Stupid Customers Service, especially Sales Manager Fawad he warning me, Said.why you pay cash, Sales manager Fawad said. I am going to report you. More

by AHMADULLAHAMIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fawad , Pasha (PJ) Alimohammadi
Nov 13, 2020 -

Fremont Toyota responded

Hi, Ahmad. While we appreciate you taking the time to share feedback with our team, we would like to further discuss this matter with you so we can get the best understanding of what occurred. At your convenience, please reach out to our General Manager, Mark Hashimi, at markhashimi@fremonttoyota.com. Thank you.

November 10, 2020

Service Adviser, Brian was very professional and accommodating to our needs. He is very friendly and kind, felt very comfortable working with him. I trust the services provided at our Fremont Toyo More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 11, 2020 -

Fremont Toyota responded

Thank you so much for rating us 5 stars! Brian will be happy to hear that he was very helpful with your service experience. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

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