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Fremont Toyota

Fremont, CA

4.6
5,306 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,306 reviews

December 22, 2022

Service guy upsold oil change, from regular to synesthetic from 44 to 129 $, car barely has 18k miles in 3 years, missed 5th free service by a few months More

by Fremontguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kuldeep Brar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Carlos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Aguila
Dec 27, 2022 -

Fremont Toyota responded

Thank you for visiting our dealership and for taking the time to share your thoughts with us. We’re sorry to know you weren’t completely satisfied with your visit and we would be happy to speak with you further to reach a resolution together. If you would, please contact Mark Hashimi, our General Manager, at mhashimi@fremonttoyota.com. Thank you.

December 21, 2022

I usually see Steve Sako, but he was sick and sent me to Ramiro. Ramiro was great!!!! More

by ibaceta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro
Dec 27, 2022 -

Fremont Toyota responded

Thank you for the 5-star rating and kind words about our team! We look forward to working with you again in the future!

December 20, 2022

Nice waiting lounge. Good deal on regular maintenance with their coupon. It's a busy place. The service manager was swamped with work. He couldn't find time to come b More

by Peace4All
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Stravers
Dec 27, 2022 -

Fremont Toyota responded

Thank you so much for taking the time to share this thoughtful feedback with our team! We are always working to improve and hearing from customers like you helps us in that goal. Don't hesitate to reach out if there is anything else we can do, and we look forward to working with you again next time!

December 19, 2022

I think Toyota Fremont was not transparent to me and took advantage of my position that I was new in USA and gave me car on heavy finances. I will never ever do any dealing again with Toyota Fremont More

by kashif-nawaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Najib Razawi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Obee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Fremont Toyota responded

We appreciate you taking the time to leave your feedback, and are disappointed to hear you felt we took advantage of you. Our top priority is customer satisfaction, so we would like to speak with you, and try to gain your confidence back in our business. We encourage you to reach out to our General Manager, Mark Hashimi, at mhashimi@fremonttoyota.com so we can get to the bottom of this. Thanks again and we hope to hear from you soon.

December 16, 2022

Did a good job showing the vehicle and eventually got to a decent deal and helped me get to bank for down payment More

by DR_SCOTT_LITTLE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Taguinod
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raffi
Dec 27, 2022 -

Fremont Toyota responded

Thank you for visiting our dealership and for sharing your thoughts with us. Let us know if there is anything else we can do to be of assistance!

December 15, 2022

Not as flexible as dealers I've dealt with in the past, but purchased a great vehicle at a very good price (I think). :) More

by malakas44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Obee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason?
Dec 27, 2022 -

Fremont Toyota responded

We're happy to know you were able to get the vehicle you wanted! Thank you for taking the time to share this feedback about your time with our team. Don't hesitate to reach back out if there is anything else we can do to help in the future!

December 15, 2022

Maria Castillo was really helpful and nice. She made my experience at your dealership very easy! More

by greg0202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
Dec 27, 2022 -

Fremont Toyota responded

That's what we love to hear, Greg! Thank you for visiting us and for trusting us with your service needs. We hope to work with you again in the future!

December 10, 2022

Bad service with negligence, caused my car to be towed at one time. Didn’t offer any apologies, but instead the technician manager turned me away. More

by KungFu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Car technician manager
Dec 12, 2022 -

Fremont Toyota responded

We are saddened to know you feel this way after visiting our service department. Please reach out to our General Manager, Mark Hashimi, at mhashimi@fremonttoyota.com so we can learn more about your visit and work to resolve your concerns. Thank you.

December 09, 2022

I am not happy with the service department. My 2021 Rav 4 was towed in (on a Sat) to see why it wouldn't start. I did not get information on it until late on the Mon that it needs to be hooked More

by partima_n
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ervin and Balaal
Dec 09, 2022 -

Fremont Toyota responded

Thank you for taking the time to tell us about your recent experience with our service team. We understand the importance of consistent communication and we never want customers to feel in the dark about their vehicle status. You are very important to us and we would like to discuss this with you further to reach a resolution. Please email Mark Hashimi, our General Manager, at mhashimi@fremonttoyota.com at your convenience. Thank you.

December 06, 2022

Excellent service from Pat. He had my car fully checked, informed me of changes needed as well as some things that could wait to save me money. Appreciated this and the prompt a More

by PRAKASH_K_RAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat
Dec 27, 2022 -

Fremont Toyota responded

It was our pleasure working with you and your vehicle! Thank you so much for choosing Fremont Toyota for your service needs. See you next time!

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