Freeway Chevrolet

Bought 2006 mazda 3 with GM extended warranty at this dealership in 2008. Every service experience has not beeen good. Poor communication is the basis for all displeasurable experiences. On 12/19 had car dealership in 2008. Every service experience has not beeen good. Poor communication is the basis for all displeasurable experiences. On 12/19 had car towed due to electrical problems, wouldn't start, technician could not duplicate; so they removed an after market alarm and said that should reduce the draw and be okay. When drove home the car sound system was not working properly; upon returning next day was told to come back at 12 when the technician would return from lunch. Car now runs significantly different than when it was running before on 12/19. I am concerned that your dealership won't sub out the work to Mazda when it can't with 100% confidence say they've resolved our issue and I am not pleased that they would let me pay the service fee and drive off with the sound system not working properly. Paying for a service check up at a mazda dealership would satisfy us and I would re-consider referring and/or bringing my business back. I've noted your displaying of customer satisfaction rankings in the lobby and personally would be embarrassed to display anything less than a high 90 percent ranking. If you are truly interested in providing excellent customer service you can reach me at 602-525-1324. Sincerely, Michael Favela More

I drive farther to visit your dealership to get all my services done for several reasons. 1. Chris Esquer is the BEST, super nice, friendly and efficient. 2. Your waiting room area is cleaner and the set services done for several reasons. 1. Chris Esquer is the BEST, super nice, friendly and efficient. 2. Your waiting room area is cleaner and the set up is so much nicer and great for my toddler to run around safely. 3. You have some free snacks which is really nice. 4. It is faster. 5. EVERYONE is friendly. I am comparing to the Thorobred Dealership in Chandler.. Completely worth the extra 10 miles or so to go to your dealership and I come from from Queen Creek so it is a drive. Thank you! Please keep up the great work!!! More

Raul the service representative was very instrumental and very helpful in both getting our 2007 Tahoe serviced but also in correcting a seperate issue. I believe Raul and others are a key reason why we drive very helpful in both getting our 2007 Tahoe serviced but also in correcting a seperate issue. I believe Raul and others are a key reason why we drive out of our way to service both of our Chrolet vehicles at Freewat Chevrolet. More

I took my car in for a simple oil change, and when I left, my car was not in the same condition. The dealership damaged my ignition system, and made me pay for the repairs. Unfortunately since they had left, my car was not in the same condition. The dealership damaged my ignition system, and made me pay for the repairs. Unfortunately since they had my car, this created a conflict of interest, and was at their mercy. The employees at the dealership did not allow me to see what was wrong with my car, and paid for a repair that I never authorized. According to the invoice it says "customer states the ignition key will not turn", however this was incorrect. More

I called and received a quote to install a new battery in my 2007 Chevy Avalanche for $139 (installed) with the 5 year warranty battery. I did not think to ask who I was speaking to. I was told to pull int my 2007 Chevy Avalanche for $139 (installed) with the 5 year warranty battery. I did not think to ask who I was speaking to. I was told to pull into the quick lube area and they would get me in and out quickly. When I arrived I spoke to the first attendant who came out and he said the cost for the 5 year battery installed would be $155. I explained that I had called not less that 20 minutes ago and received a over the phone quote for $139 installed. He said that he could not install it for that cost and he asked who I had spoken to. Of course I did not know because I had not asked. After basically telling him that I was not going to pay the higher price he finally said he could do it for that price of $139 installed. I waited an extremely long time 1 - 1.5 hours then I received my paper work so I could go and pay. When I went to pay the cost was $155 I explained to the cashier that was not the quoted price. She explained that there were shop parts, tax etc. I explained that it was strangely coincidental that I was quoted $155 then it was reduced and when I go to pay it is back to $155. She was nice enough to remove the shop parts but the cost was still $147. I was just disappointed in the overall experience and paying $147 for battery. More

There isn't much else I can say about this dealership, we love it its clean, and very accomadating, the waiting romms are great, the breakfast is pretty darn good, and the employee's are wonderful., especial love it its clean, and very accomadating, the waiting romms are great, the breakfast is pretty darn good, and the employee's are wonderful., especially Mark Orio he went out of his way to make sure we were happy, he's the best...also Mark Rausch, & Chris Esquer were very helpful and very nice. More

I had a great experience purchasing my car. I had driven around to quite a few car dealerships earlier that day and was overly annoyed by the salesmen. I found vehicles I liked but was driven away by the p around to quite a few car dealerships earlier that day and was overly annoyed by the salesmen. I found vehicles I liked but was driven away by the people working there. When I approached Freeway Chevrolet, Aaron was a great salesperson and made me consider staying and checking out what there was to offer. After finding the vehicle I liked, all the people inside were extremely helpful and I was satisfied leaving. They even helped me set up my OnStar and Satelite radio and bluetooth. More

I had a fantastic experience at Freeway Chevrolet! I had just visited a nearby dealership and was not satisfied with the customer service I received. I decided to go to Freeway Chevrolet and just look arou just visited a nearby dealership and was not satisfied with the customer service I received. I decided to go to Freeway Chevrolet and just look around. I did not have an appointment and only knew that I wanted to buy an American made car. I was immediately greeted by Derek and shown a car that met all of the feature requirements that I desired. Derek had great customer service and took the time to explain all of the features of the Chevy Equinox, which I appreciated because I know very little about cars. We worked together to find a price that I was comfortable with, and I appreciated that he was not overly aggressive or trying to pressure me into a car I could not afford. He even showed me other vehicles that could be customized to meet some of my requirements so that I had options. I ended up driving off of the lot with a brand new 2010 Chevy Equinox. I have never been so excited to drive a car! I would definitely recommend Derek at Freeway Chevrolet to anyone. Thanks! More

Service advisor was very knowledgeable and professional. His accuracy with the problem made my service visit a great experience. The dealership always has a friendly staff and the waiting area is very comfo His accuracy with the problem made my service visit a great experience. The dealership always has a friendly staff and the waiting area is very comfortable. My overall experience was great. I will use this dealership again. More

I REALLY HAD NO PROBLEM WITH PURCHASING A VEHICLE. THE I REALLY HAD NO PROBLEM WITH PURCHASING A VEHICLE. THE PROCESS WAS SMOOTH, ESPECIALLY UTILIZING YOUR INTERNET PROCESS. I AM VERY SATISFIED WITH MY P I REALLY HAD NO PROBLEM WITH PURCHASING A VEHICLE. THE PROCESS WAS SMOOTH, ESPECIALLY UTILIZING YOUR INTERNET PROCESS. I AM VERY SATISFIED WITH MY PURCHASE. I WILL RECOMMEND THIS DEALERSHIP TO MY INDIAN HEALTH SERVICE CO-WORKERS ANYTIME.......JB:) More