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Freeway Chevrolet
Chandler, AZ
1,034 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,034 Reviews of Freeway Chevrolet
July 15, 2011
I am very impressed with the service part of the dealership. I have had a couple of things done and although a dealership tends to be pricey I appreciate the care they put into my vehicle. dealership. I have had a couple of things done and although a dealership tends to be pricey I appreciate the care they put into my vehicle. More
by harrylfisher
Employees Worked With
Can't remeber his name right off hand
July 12, 2011
Hi, I worked with Tyler. He was nice and helped us get Hi, I worked with Tyler. He was nice and helped us get what we wanted. However, we had a situation on Sat. where the truck we bought apparently was Hi, I worked with Tyler. He was nice and helped us get what we wanted. However, we had a situation on Sat. where the truck we bought apparently was getting inspected for quality and it turned out we had to wait 2 hours to drive off because it needed brakes. 5 minutes later Tyler let us know it would not be til Monday when we get our truck that we just purchased because the service dept. closed. It was out of his hands. I talked to his manager who heard me out and gave me the reason of making sure everything is good/fixed/ready for us and our safety. I appreciate that and the purpose but I still expected to drive off with the truck I spent 4 hrs. at the dealership for between negotiating, settling and signing paperwork. Then on Monday no one called me or my fiance to let us know when the truck would be ready. Tyler claimed it would be ready on Mon. It is 3pm my fiance and I had to call the sales managers to get any follow up, one manager Jim Mays claimed he couldn't even find me in the 'system', he had to call me back. Then they let us know it would not be ready til the next day. At this point I had lost all trust in Freeway Chevrolet to deliver on their word. One sales manager, John whom my fiance talked to claimed it was his fault and he was going to make sure it was ready at 8pm. We called and it was. We are happy with our purchase. I am not happy with the service after signing the dotted line. By the way, Tyler never returned our call on Monday. No one ever said, 'hey I'm sorry this is an inconvenience, can I do anything to compensate'. Instead we were told I'm sorry but I have another car for you to use" and no follow through customer service call saying "Hi, I checked on your truck and it will be ready for you later tonight/tomorrow" etc. This wasn't a nasty situation, purely inconvenient and lack of customer service. I realize things could have been worse, nonetheless, it leaves a bad taste. I'm happy it is all done and we have our truck. More
by lromero1976
Employees Worked With
Tyler
July 12, 2011
Mary and staff were friendly and courteous. The APR I received was very competitive. I would recommend Freeway to friends and family. Thank you very much. received was very competitive. I would recommend Freeway to friends and family. Thank you very much. More
by robash65
Employees Worked With
Mary Johnson, Joey Graves
July 07, 2011
The service was great! Came in for an oil change but started talking to a guy about the airconditioning problem I was having. They sent Raul over and he said they would check it out. Gave me a ride home started talking to a guy about the airconditioning problem I was having. They sent Raul over and he said they would check it out. Gave me a ride home and called later that evening saying they were still looking for leak so next day got me a loaner car. Called following day and had it done so went to pick up @ 1 and I said something to Raul about did they happen to do oil change. Nope but like I said it was a mix up so Raul took truck back immediately and they did oil change. Thank you! Candy Mallette More
by cmallette
Employees Worked With
Raul Bejarano
July 06, 2011
I recently had my Chevy Tahoe in for air conditioner service. My husband was quoted $357 and agreed to the service. When I picked up my truck, the bill was $554. I was surprised. When I got home my husb service. My husband was quoted $357 and agreed to the service. When I picked up my truck, the bill was $554. I was surprised. When I got home my husband was puzzled that the bill was significantly more than expected. We immediately called Craig, he stated that he had sent an email to my husband explaining extra parts were needed. We double checked his email and never received one. Craig explained he had sent alot of emails that day and may have forgotten to send one to us. Irregardless, the work would have had to have been done to do the job right, but we would have appreciated a phone call at least. Two hundred dollars is quite alot more. We feel this should have been communicated better. We will no longer be servicing our vehicles at your facility. Regards, Debbie and Don Reid Invoice number 6281254/1 Date of service 6/24/11 More
by mooser1
Employees Worked With
Craig Hartman
July 04, 2011
I went in to get an oil change. I brought my own oil and filter. They were prompt to get to me and to get the work done for a reasonable price, since I had brought my own supplies. filter. They were prompt to get to me and to get the work done for a reasonable price, since I had brought my own supplies. More
by fender81
Employees Worked With
Forgot person's name
July 04, 2011
The service personnel were friendly and were able to diagnose the problem and fix the car in a timely manner as promised. They were also able to do under warranty as warranty item. diagnose the problem and fix the car in a timely manner as promised. They were also able to do under warranty as warranty item. More
by madmogz
Employees Worked With
Vince
June 29, 2011
I wanted to say that everything was met to my expectation and would highly recommend Freeway Chevy...The service and professionalism was outstanding and will use freeway chevy for any future needs. and would highly recommend Freeway Chevy...The service and professionalism was outstanding and will use freeway chevy for any future needs. More
by willis1987
Employees Worked With
Dave Snodgrass
June 29, 2011
I was pleased that the work only took l hour rather than an estimated 3. Chris is always courteous and explains the work to me. Again, thanks for the car wash--nice added touch to service. Hopefully th an estimated 3. Chris is always courteous and explains the work to me. Again, thanks for the car wash--nice added touch to service. Hopefully the other fans under the dash last for awhile since I only 1,000 miles left on the warranty. Thanks to your courtesy car driver who took my passenger to a camera shop since we thought we were going to be there for three hours and his camera shop was going to be closed before we were finished. The new waiting room is a nice touch also. Hopefully I will not have a problem for a long time with the price of gas as I have to drive about 120 miles for service. More
by ajolulu
Employees Worked With
chris e
