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Freeport Ford
Freeport, IL
143 Reviews
When it comes to purchasing a vehicle, trust and quality are paramount. At Freeport Ford, we pride ourselves on being meticulous in the care and preparation of every car we sell. Our team of dedicated professionals ensures that each vehicle on our lot meets the highest standards of performance and reliability. From thorough inspections to comprehensive detailing, we leave no stone unturned in delivering top-notch vehicles to our customers.
Our commitment to excellence goes beyond the cars themselves. At Freeport Ford, we believe in building trust through honesty and transparency. Our friendly and knowledgeable staff is here to guide you through every step of the buying process, providing clear information and answering all your questions. We understand that purchasing a vehicle is a significant investment, and we strive to make it a smooth and enjoyable experience. Our reputation for integrity has earned us the trust of countless customers in the Freeport community and beyond.
But what truly sets Freeport Ford apart is our dedication to cultivating life-long relationships with our customers. We don’t just want to sell you a car; we want to be your go-to dealership for years to come. Whether you need routine maintenance, advice on the latest models, or assistance with financing options, you can count on us to be there for you. Our goal is to provide exceptional service that keeps you coming back, and we measure our success by the satisfaction and loyalty of our customers.
At Freeport Ford, we genuinely care about your automotive needs and strive to exceed your expectations. From the moment you step onto our lot to long after you drive away, we are here to support you. Visit us today and discover why so many people in Freeport and the surrounding areas trust us for their automotive needs. Experience the difference of a dealership that values quality, honesty, and customer relationships—experience Freeport Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 143 reviews
January 17, 2012
Couldn't ask for a better car buying experience. They went above and beyond to get me into a new car after my old one was wrecked. They even called and got me the best possible insurance quote when I th went above and beyond to get me into a new car after my old one was wrecked. They even called and got me the best possible insurance quote when I thought I wouldn't be able to get a new car due to a high insurance premium with a different insurance company. They did all the work for me and were quick with service and always returned phone calls. I was not hastled or pressured like you would typically experience with other dealers. Everyone was very friendly. I highly recommend this dealership. The car I purchased was a 2010 Ford Mustang GT Premium and it was kept in excellent condition and was washed and prepared for me when I arrived to pick it up. The price was excellent for the amount of miles on the car. More
by hcaz2007
Employees Worked With
Charlie and the Financial Manager
January 07, 2012
We admire and respect Fairway Ford and would recommend to all family and friends. From start to finish Chad and Kevin (and the people behind the scenes in financing) were dedicated to "making it happen". Yes all family and friends. From start to finish Chad and Kevin (and the people behind the scenes in financing) were dedicated to "making it happen". Yes, when you buy a car anywhere there is a "sale", yet, the gentlemen and ladies there are not only professional and hospitable, but real... not "car-salesman" like at all.... honest and genuinely desiring to see the customer have the car of their dreams within their means. Their vehicles are professionally inspected before ever put out for sale, so you KNOW what you are getting. We drove away with a vehicle that we had drooled over on the Fairway Ford's Website. We sent them a pic and they had it waiting for us the next day!*Note* We did go to a different dealership first. They were not enthusiastic at all to sell or assist us. Their mistake. QUALITY matters: Price, service, hospitality, honesty, kindness....over the top. Thank you Fairway Ford. Faith in Dealerships restored!....well in Fairway Ford anyway...lol:) God bless you all. More
by LeilaniMcCoy
Employees Worked With
Chad Bawden, Kevin
February 09, 2011
The sale was a problem from the beginning. Took way too long and saleman took more time trying to sell us on buying insurance from his friend in town, rather than getting us on the road. Took over 7 hours long and saleman took more time trying to sell us on buying insurance from his friend in town, rather than getting us on the road. Took over 7 hours to purchase 1 new vehicle and 1 used at the same time. The salesman than completed a "we owe" where they owed me minor repairs prior to completing the sale. Repairs were to be completed the following Wednesday (purchased on Saturday). Dropped the car off on Tuesday evening, returned on Wednesday, salesman said the service department ordered the wrong mirror, service department said salesman did not place the order. Run around. It took 2 more trips and 2 more weeks before it was corrected. The repair person did not show the next week, service manager stated he did not show, service department stated he was running late. Run around again. They had me leave a $2500 "hold" check until they received a refund from our previous dealer of our trade in. 2 months later (bought in October) they contacted me to see if I received a check for the refund, I stated no, they wanted to cash my check, I said no. Now today (2/8/2011) they called again. Seems they did not contact the other company, salesman did not follow through. They asked me for the other dealer contact info, I stated the salesman had me leave it with him, no sign of info. They again requested to deposit my check. I explained to the, that in 4 months, I stopped payment on check and that it was their problem, not mine that they could not follow through on what was clearly their responsibilty. I will not even take my vehicles to this dealer for service. It is better to drive over 30 miles for good customer service and a dealer I can trust. More
by thomwrjr
Employees Worked With
Tony and Lee
